Get Verification Result with FraudLabs Pro API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Get Verification Result with the FraudLabs Pro API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and FraudLabs Pro action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Get Verification Result action
1. Connect your FraudLabs Pro account
2. Configure Transaction ID
3. Configure OTP
4. Optional- Configure Result Format
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Get Verification Result on FraudLabs Pro

Description:Verify that an OTP sent by the Send SMS Verification API is valid. Please refer to the [documentation](https://www.fraudlabspro.com/developer/api/get-result) for the explanation of the result returned.

Version:0.0.3

Key:fraudlabs_pro-verify-otp

View on GitHub

FraudLabs Pro Overview#

The FraudLabs Pro API offers a robust suite of fraud prevention tools that empower users to screen online transactions for fraud. It leverages advanced scoring analytics to rate the risk level of a transaction based on various verification checks, such as IP address, email, transaction velocity, and more. Using Pipedream, developers can integrate these capabilities into workflows to automate fraud checks, augment data analysis, and trigger actions based on fraud scores.

Action Code#

import fraudlabsProApp from "../../fraudlabs_pro.app.mjs";

export default {
  name: "Get Verification Result",
  description: "Verify that an OTP sent by the Send SMS Verification API is valid. Please refer to the [documentation](https://www.fraudlabspro.com/developer/api/get-result) for the explanation of the result returned.",
  key: "fraudlabs_pro-verify-otp",
  version: "0.0.3",
  type: "action",
  props: {
    fraudlabsProApp,
    tranId: {
      type: "string",
      label: "Transaction ID",
      description: "The unique ID that was returned by the Send Verification SMS API that triggered the OTP sms.",
    },
    otp: {
      type: "string",
      label: "OTP",
      description: "The OTP that was sent to the recipient’s phone.",
    },
    format: {
      propDefinition: [
        fraudlabsProApp,
        "format",
      ],
    },
  },
  async run({ $ }) {

    const {
      tranId,
      otp,
      format,
    } = this;
    const response =
    await this.fraudlabsProApp.verifyOtp({
      tran_id: tranId,
      format: format ?? "json",
      otp,
    });
    if ('error' in response) {
      throw new Error(`Fraudlabs Pro response: error code ${response.error.error_code} - ${response.error.error_message}`);
    } else {
      $.export("$summary", "Successfully verified the OTP");
    }
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
FraudLabs Pro	`fraudlabsProApp`	`app`	This component uses the FraudLabs Pro app.
Transaction ID	`tranId`	`string`	The unique ID that was returned by the Send Verification SMS API that triggered the OTP sms.
OTP	`otp`	`string`	The OTP that was sent to the recipient’s phone.
Result Format	`format`	`string`	(optional) Format of the result. Available values are `json` or `xml`. If unspecified, json format will be used for the response message.

Action Authentication#

FraudLabs Pro uses API keys for authentication. When you connect your FraudLabs Pro account, Pipedream securely stores the keys so you can easily authenticate to FraudLabs Pro APIs in both code and no-code steps.

To get your API Key, sign on to your Fraudlabs Pro account and and go to the Accounts -> Licenses page.

About FraudLabs Pro#

FraudLabs Pro helps merchants to protect their online e-commerce stores from malicious fraudsters. It screens all sales orders transacted using credit cards, PayPal, and so on for online frauds (also known as payment frauds or CNP frauds).

More Ways to Connect FraudLabs Pro + Zendesk#

Other Popular Integrations#

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Get Verification Result with FraudLabs Pro API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for FraudLabs Pro, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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