← Slack + ServiceNow integrations

Get Table Records with ServiceNow API on New Message In Channels (Instant) from Slack API

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New Message In Channels (Instant) from the Slack API
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Get Table Records with the ServiceNow API
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Getting Started

This integration creates a workflow with a Slack trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Message In Channels (Instant) trigger
    1. Connect your Slack account
    2. Optional- Select one or more Channels
    3. Configure slackApphook
    4. Optional- Configure Resolve Names
    5. Optional- Configure Ignore Bots
  3. Configure the Get Table Records action
    1. Connect your ServiceNow account
    2. Configure table_name
    3. Optional- Select a api_version
    4. Optional- Select a request_format
    5. Optional- Select a response_format
    6. Optional- Configure sysparm_query
    7. Optional- Select a sysparm_display_value
    8. Optional- Configure sysparm_exclude_reference_link
    9. Optional- Configure sysparm_suppress_pagination_header
    10. Optional- Configure sysparm_fields
    11. Optional- Configure sysparm_limit
    12. Optional- Configure sysparm_view
    13. Optional- Configure sysparm_query_category
    14. Optional- Configure sysparm_query_no_domain
    15. Optional- Configure sysparm_no_count
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a new message is posted to one or more channels
Version:1.0.8
Key:slack-new-message-in-channels

Slack Overview

With the Slack API, you can build all sorts of integrations and applications to
make your work life easier. Here are just a few examples:

  • Automate posting updates to your team channel
  • Create a bot to answer common questions
  • Integrate with your existing tools and services
  • Build a custom dashboard to track your team's progress
  • Create a bot to handle scheduling and meeting requests
  • And much more!

Trigger Code

import common from "../common/base.mjs";
import constants from "../common/constants.mjs";

export default {
  ...common,
  key: "slack-new-message-in-channels",
  name: "New Message In Channels (Instant)",
  version: "1.0.8",
  description: "Emit new event when a new message is posted to one or more channels",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    conversations: {
      propDefinition: [
        common.props.slack,
        "conversation",
      ],
      type: "string[]",
      label: "Channels",
      description: "Select one or more channels to monitor for new messages.",
      optional: true,
    },
    // eslint-disable-next-line pipedream/props-description,pipedream/props-label
    slackApphook: {
      type: "$.interface.apphook",
      appProp: "slack",
      async eventNames() {
        return this.conversations || [
          "message",
        ];
      },
    },
    resolveNames: {
      propDefinition: [
        common.props.slack,
        "resolveNames",
      ],
    },
    ignoreBot: {
      propDefinition: [
        common.props.slack,
        "ignoreBot",
      ],
    },
  },
  methods: {
    ...common.methods,
    getSummary() {
      return "New message in channel";
    },
    async processEvent(event) {
      if (event.type !== "message") {
        console.log(`Ignoring event with unexpected type "${event.type}"`);
        return;
      }
      if (event.subtype && !constants.ALLOWED_MESSAGE_IN_CHANNEL_SUBTYPES.includes(event.subtype)) {
        // This source is designed to just emit an event for each new message received.
        // Due to inconsistencies with the shape of message_changed and message_deleted
        // events, we are ignoring them for now. If you want to handle these types of
        // events, feel free to change this code!!
        console.log("Ignoring message with subtype.");
        return;
      }
      if ((this.ignoreBot) && (event.subtype == "bot_message" || event.bot_id)) {
        return;
      }
      if (this.resolveNames) {
        if (event.user) {
          event.user_id = event.user;
          event.user = await this.getUserName(event.user);
        } else if (event.bot_id) {
          event.bot = await this.getBotName(event.bot_id);
        }
        event.channel_id = event.channel;
        event.channel = await this.getConversationName(event.channel);
        if (event.team) {
          event.team_id = event.team;
          event.team = await this.getTeamName(event.team);
        }
      }
      return event;
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
SlackslackappThis component uses the Slack app.
N/AnameCache$.service.dbThis component uses $.service.db to maintain state between executions.
Channelsconversationsstring[]Select a value from the drop down menu.
slackApphook$.interface.apphook
Resolve NamesresolveNamesboolean

Instead of returning channel, team, and user as IDs, return their human-readable names.

Ignore BotsignoreBotboolean

Ignore messages from bots

Trigger Authentication

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

bookmarks:writecalls:readcalls:writechannels:historychannels:readchannels:writednd:readdnd:writeemoji:readfiles:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writepins:readpins:writereactions:readreactions:writereminders:readreminders:writeremote_files:readremote_files:sharestars:readstars:writeteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:usercommandsfiles:write:userusers.profile:writeusers.profile:readsearch:read

About Slack

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Action

Description:Retrieves multiple records for the specified table.
Version:0.3.1
Key:servicenow-get-table-records

ServiceNow Overview

Using the ServiceNow API, you can build a variety of powerful applications that
help you extend and enhance the capabilities of your ServiceNow implementation.
The possibilities are endless! You can:

  • Create custom pages and widgets that provide additional functionality and
    data visualizations tailored to your needs
  • Automate user and business processes with the help of integration tools
  • Streamline production deployments and drive up efficiency with workflow
    systems
  • Develop custom plugins to facilitate data exchange with other systems
  • Leverage machine learning to extract knowledge from large data sets and
    create predictive models
  • Create interactive chatbots for providing support or collecting feedback
  • Generate custom reports for tracking performance and resource utilization
  • And much more!

No matter whether you are looking to extend existing features or build
something totally new, the ServiceNow API offers the perfect solution!

Action Code

// legacy_hash_id: a_wdid84
import { axios } from "@pipedream/platform";

export default {
  key: "servicenow-get-table-records",
  name: "Get Table Records",
  description: "Retrieves multiple records for the specified table.",
  version: "0.3.1",
  type: "action",
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    },
    table_name: {
      type: "string",
      description: "The name of the table containing the records to retrieve.",
    },
    api_version: {
      type: "string",
      description: "API version number. Version numbers identify the endpoint version that a URI accesses. By specifying a version number in your URIs, you can ensure that future updates to the REST API do not negatively impact your integration. Use `lastest` to use the latest REST endpoint for your instance version.",
      optional: true,
      options: [
        "lastest",
        "v1",
        "v2",
      ],
    },
    request_format: {
      type: "string",
      description: "Format of REST request body",
      optional: true,
      options: [
        "application/json",
        "application/xml",
        "text/xml",
      ],
    },
    response_format: {
      type: "string",
      description: "Format of REST response body.",
      optional: true,
      options: [
        "application/json",
        "application/xml",
        "text/xml",
      ],
    },
    sysparm_query: {
      type: "string",
      optional: true,
    },
    sysparm_display_value: {
      type: "string",
      description: "Return field display values (true), actual values (false), or both (all) (default: false).",
      optional: true,
      options: [
        "true",
        "false",
        "all",
      ],
    },
    sysparm_exclude_reference_link: {
      type: "boolean",
      description: "True to exclude Table API links for reference fields (default: false).",
      optional: true,
    },
    sysparm_suppress_pagination_header: {
      type: "boolean",
      description: "True to supress pagination header (default: false).",
      optional: true,
    },
    sysparm_fields: {
      type: "string",
      description: "A comma-separated list of fields to return in the response.",
      optional: true,
    },
    sysparm_limit: {
      type: "string",
      description: "The maximum number of results returned per page (default: 10,000).",
      optional: true,
    },
    sysparm_view: {
      type: "string",
      description: "Render the response according to the specified UI view (overridden by sysparm_fields).",
      optional: true,
    },
    sysparm_query_category: {
      type: "string",
      description: "Name of the query category (read replica category) to use for queries.",
      optional: true,
    },
    sysparm_query_no_domain: {
      type: "boolean",
      description: "True to access data across domains if authorized (default: false).",
      optional: true,
    },
    sysparm_no_count: {
      type: "boolean",
      description: "Do not execute a select count(*) on table (default: false).",
      optional: true,
    },
  },
  async run({ $ }) {
  // See the API docs: https://docs.servicenow.com/bundle/paris-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#table-GET-id                    */

    if (!this.table_name) {
      throw new Error("Must provide table_name parameter.");
    }

    var apiVersion = "";
    if (this.api_version == "v1" || this.api_version == "v2") {
      apiVersion = this.api_version + "/";
    }

    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/${apiVersion}table/${this.table_name}`,
      headers: {
        "Authorization": `Bearer ${this.servicenow.$auth.oauth_access_token}`,
        "Accept": this.request_format || "application/json",
        "Content-Type": this.response_format || "application/json",
      },
      params: {
        sysparm_query: this.sysparm_query,
        sysparm_display_value: this.sysparm_display_value,
        sysparm_exclude_reference_link: this.sysparm_exclude_reference_link,
        sysparm_suppress_pagination_header: this.sysparm_suppress_pagination_header,
        sysparm_fields: this.sysparm_fields,
        sysparm_limit: this.sysparm_limit,
        sysparm_view: this.sysparm_view,
        sysparm_query_category: this.sysparm_query_category,
        sysparm_query_no_domain: this.sysparm_query_no_domain,
        sysparm_no_count: this.sysparm_no_count,
      },
    });
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
ServiceNowservicenowappThis component uses the ServiceNow app.
table_nametable_namestring

The name of the table containing the records to retrieve.

api_versionapi_versionstringSelect a value from the drop down menu:lastestv1v2
request_formatrequest_formatstringSelect a value from the drop down menu:application/jsonapplication/xmltext/xml
response_formatresponse_formatstringSelect a value from the drop down menu:application/jsonapplication/xmltext/xml
sysparm_querysysparm_querystring
sysparm_display_valuesysparm_display_valuestringSelect a value from the drop down menu:truefalseall
sysparm_exclude_reference_linksysparm_exclude_reference_linkboolean

True to exclude Table API links for reference fields (default: false).

sysparm_suppress_pagination_headersysparm_suppress_pagination_headerboolean

True to supress pagination header (default: false).

sysparm_fieldssysparm_fieldsstring

A comma-separated list of fields to return in the response.

sysparm_limitsysparm_limitstring

The maximum number of results returned per page (default: 10,000).

sysparm_viewsysparm_viewstring

Render the response according to the specified UI view (overridden by sysparm_fields).

sysparm_query_categorysysparm_query_categorystring

Name of the query category (read replica category) to use for queries.

sysparm_query_no_domainsysparm_query_no_domainboolean

True to access data across domains if authorized (default: false).

sysparm_no_countsysparm_no_countboolean

Do not execute a select count(*) on table (default: false).

Action Authentication

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

About ServiceNow

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