← Zendesk + Trustpilot (Customer) integrations

Fetch Service Reviews with Trustpilot (Customer) API on New Ticket (Instant) from Zendesk API

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New Ticket (Instant) from the Zendesk API
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Fetch Service Reviews with the Trustpilot (Customer) API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Trustpilot (Customer) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket (Instant) trigger
    1. Connect your Zendesk account
    2. Optional- Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Fetch Service Reviews action
    1. Connect your Trustpilot (Customer) account
    2. Select a Business Unit ID
    3. Optional- Configure Language
    4. Optional- Configure Page
    5. Optional- Configure Star Rating
    6. Optional- Configure Internal Location ID
    7. Optional- Configure Per Page
    8. Optional- Select a Order By
    9. Optional- Configure Tag Group
    10. Optional- Configure Tag Value
    11. Optional- Configure Ignore Tag Value Case
    12. Optional- Configure Responded
    13. Optional- Configure Reference ID
    14. Optional- Configure Referral Email
    15. Optional- Configure Reported
    16. Optional- Configure Start Date Time
    17. Optional- Configure End Date Time
    18. Optional- Configure Source
    19. Optional- Configure Username
    20. Optional- Select a Find Reviewer
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket is created
Version:0.2.8
Key:zendesk-new-ticket

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Get private reviews for a business unit. Response includes customer email and order ID. [See the documentation](https://developers.trustpilot.com/business-units-api#get-private-reviews-for-business-unit)
Version:0.1.1
Key:trustpilot-fetch-service-reviews

Trustpilot (Customer) Overview

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Action Code

import trustpilot from "../../trustpilot.app.mjs";

export default {
  key: "trustpilot-fetch-service-reviews",
  name: "Fetch Service Reviews",
  description: "Get private reviews for a business unit. Response includes customer email and order ID. [See the documentation](https://developers.trustpilot.com/business-units-api#get-private-reviews-for-business-unit)",
  version: "0.1.1",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  type: "action",
  props: {
    trustpilot,
    businessUnitId: {
      propDefinition: [
        trustpilot,
        "businessUnitId",
      ],
    },
    language: {
      propDefinition: [
        trustpilot,
        "language",
      ],
    },
    page: {
      type: "integer",
      label: "Page",
      description: "The page to retrieve. If the page number requested is higher than the available number of pages, an empty array will be returned.",
      min: 1,
      default: 1,
      optional: true,
    },
    stars: {
      type: "string",
      label: "Star Rating",
      description: "Filter by reviews with a specific star rating. 1-5, separated by commas.",
      optional: true,
    },
    internalLocationId: {
      type: "string",
      label: "Internal Location ID",
      description: "Filter by reviews with a specific location",
      optional: true,
    },
    perPage: {
      type: "integer",
      label: "Per Page",
      description: "The number of reviews to retrieve per page",
      min: 1,
      max: 100,
      default: 20,
      optional: true,
    },
    orderBy: {
      type: "string",
      label: "Order By",
      description: "The order in which the results should be sorted",
      options: [
        {
          label: "Created At (Ascending)",
          value: "createdat.asc",
        },
        {
          label: "Created At (Descending)",
          value: "createdat.desc",
        },
        {
          label: "Stars (Ascending)",
          value: "stars.asc",
        },
        {
          label: "Stars (Descending)",
          value: "stars.desc",
        },
      ],
      default: "createdat.desc",
      optional: true,
    },
    tagGroup: {
      type: "string",
      label: "Tag Group",
      description: "Filtering reviews on Tag group",
      optional: true,
    },
    tagValue: {
      type: "string",
      label: "Tag Value",
      description: "Filtering reviews on Tag value",
      optional: true,
    },
    ignoreTagValueCase: {
      type: "boolean",
      label: "Ignore Tag Value Case",
      description: "Ignore tag value case",
      default: false,
      optional: true,
    },
    responded: {
      type: "boolean",
      label: "Responded",
      description: "Filter reviews by responded state",
      optional: true,
    },
    referenceId: {
      type: "string",
      label: "Reference ID",
      description: "Filter reviews by reference Id",
      optional: true,
    },
    referralEmail: {
      type: "string",
      label: "Referral Email",
      description: "Filter reviews by referral email",
      optional: true,
    },
    reported: {
      type: "boolean",
      label: "Reported",
      description: "Filter reviews by reported state",
      optional: true,
    },
    startDateTime: {
      type: "string",
      label: "Start Date Time",
      description: "Filter reviews by datetime range. If no time is specified, then time is implicitly `00:00:00`. Format: `2013-09-07T13:37:00`",
      optional: true,
    },
    endDateTime: {
      type: "string",
      label: "End Date Time",
      description: "Filter reviews by datetime range. If no time is specified, then time is implicitly `00:00:00`. Format: `2013-09-07T13:37:00`",
      optional: true,
    },
    source: {
      type: "string",
      label: "Source",
      description: "Filter reviews by source",
      optional: true,
    },
    username: {
      type: "string",
      label: "Username",
      description: "Filter reviews by user name",
      optional: true,
    },
    findReviewer: {
      type: "string",
      label: "Find Reviewer",
      description: "Filter reviews by Find Reviewer requests (contacted or not contacted)",
      options: [
        "contacted",
        "notContacted",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      businessUnitId,
      stars,
      language,
      page = 1,
      internalLocationId,
      perPage = 20,
      orderBy = "createdat.desc",
      tagGroup,
      tagValue,
      ignoreTagValueCase = false,
      responded,
      referenceId,
      referralEmail,
      reported,
      startDateTime,
      endDateTime,
      source,
      username,
      findReviewer,
    } = this;

    try {
      // Use the shared method from the app
      const result = await this.trustpilot.fetchServiceReviews($, {
        businessUnitId,
        stars,
        language,
        page,
        internalLocationId,
        perPage,
        orderBy,
        tagGroup,
        tagValue,
        ignoreTagValueCase,
        responded,
        referenceId,
        referralEmail,
        reported,
        startDateTime,
        endDateTime,
        source,
        username,
        findReviewer,
      });

      $.export("$summary", `Successfully fetched ${result.reviews.length} service review(s) for business unit ${businessUnitId}`);

      return result;
    } catch (error) {
      throw new Error(`Failed to fetch service reviews: ${error.message}`);
    }
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Trustpilot (Customer)trustpilotappThis component uses the Trustpilot (Customer) app.
Business Unit IDbusinessUnitIdstringSelect a value from the drop down menu.
Languagelanguagestring

Filter reviews by language (ISO 639-1 code)

Pagepageinteger

The page to retrieve. If the page number requested is higher than the available number of pages, an empty array will be returned.

Star Ratingstarsstring

Filter by reviews with a specific star rating. 1-5, separated by commas.

Internal Location IDinternalLocationIdstring

Filter by reviews with a specific location

Per PageperPageinteger

The number of reviews to retrieve per page

Order ByorderBystringSelect a value from the drop down menu:{ "label": "Created At (Ascending)", "value": "createdat.asc" }{ "label": "Created At (Descending)", "value": "createdat.desc" }{ "label": "Stars (Ascending)", "value": "stars.asc" }{ "label": "Stars (Descending)", "value": "stars.desc" }
Tag GrouptagGroupstring

Filtering reviews on Tag group

Tag ValuetagValuestring

Filtering reviews on Tag value

Ignore Tag Value CaseignoreTagValueCaseboolean

Ignore tag value case

Respondedrespondedboolean

Filter reviews by responded state

Reference IDreferenceIdstring

Filter reviews by reference Id

Referral EmailreferralEmailstring

Filter reviews by referral email

Reportedreportedboolean

Filter reviews by reported state

Start Date TimestartDateTimestring

Filter reviews by datetime range. If no time is specified, then time is implicitly 00:00:00. Format: 2013-09-07T13:37:00

End Date TimeendDateTimestring

Filter reviews by datetime range. If no time is specified, then time is implicitly 00:00:00. Format: 2013-09-07T13:37:00

Sourcesourcestring

Filter reviews by source

Usernameusernamestring

Filter reviews by user name

Find ReviewerfindReviewerstringSelect a value from the drop down menu:contactednotContacted

Action Authentication

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)

Read reviews. Write reviews. Find companies you can trust.

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