Fetch Service Reviews with Trustpilot (Customer) API on New Direct Message from Slack Bot API

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Trigger workflow on

New Direct Message from the Slack Bot API

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Fetch Service Reviews with the Trustpilot (Customer) API

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Getting Started#

This integration creates a workflow with a Slack Bot trigger and Trustpilot (Customer) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Direct Message trigger
1. Connect your Slack Bot account
2. Configure Polling schedule
3. Select a User Channel
Configure the Fetch Service Reviews action
1. Connect your Trustpilot (Customer) account
2. Select a Business Unit ID
3. Optional- Select a Star Rating
4. Optional- Select a Sort By
5. Optional- Configure Limit
6. Optional- Configure Include Reported Reviews
7. Optional- Configure Tags
8. Optional- Configure Language
9. Optional- Configure Offset
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Direct Message on Slack Bot

Description:Emit new event when a message is posted in a direct message channel (Bot). To open a conversation, use the Pipedream Action "Send a Direct Message" to send a message from the Bot, or enable direct messages to the Bot in your App Settings (Settings->App Home->Show Tabs->Messages Tab), and send a direct message to the Bot.

Version:0.0.4

Key:slack_bot-new-direct-message

View on GitHub

Slack Bot Overview#

The Slack Bot API allows you to build rich, interactive bots for Slack workspaces. These bots can respond to messages, post updates, and interact with users in various ways. With the Slack Bot API on Pipedream, developers can create automated workflows that trigger on specific events in Slack, such as new messages or reactions, and then perform defined actions, like sending data to other apps or processing the information within Pipedream's serverless platform. This tight integration with Pipedream enables both simple and complex automations, leveraging Pipedream's ability to connect with numerous apps and its powerful built-in code steps.

Trigger Code#

import common from "../common/base.mjs";
import constants from "../../common/constants.mjs";
import utils from "../../common/utils.mjs";

export default {
  ...common,
  key: "slack_bot-new-direct-message",
  name: "New Direct Message",
  version: "0.0.4",
  description: "Emit new event when a message is posted in a direct message channel (Bot). To open a conversation, use the Pipedream Action \"Send a Direct Message\" to send a message from the Bot, or enable direct messages to the Bot in your App Settings (Settings->App Home->Show Tabs->Messages Tab), and send a direct message to the Bot.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    channelId: {
      propDefinition: [
        common.props.app,
        "channelId",
        () => ({
          types: [
            constants.CHANNEL_TYPE.IM,
          ],
        }),
      ],
      label: "User Channel",
      description: `Events will only be emitted for direct messages between this user and the Bot. ${utils.CONVERSATION_PERMISSION_MESSAGE}`,
    },
  },
  methods: {
    ...common.methods,
    getResourceName() {
      return constants.RESOURCE_NAME.MESSAGES;
    },
    getResourceFn() {
      return this.app.conversationsHistory;
    },
    getResourceFnArgs() {
      return {
        channel: this.channelId,
        limit: constants.LIMIT,
        oldest: this.getLastTimestamp(),
        inclusive: false,
      };
    },
    generateMeta(resource) {
      return {
        id: resource.ts,
        ts: resource.ts,
        summary: `New Message Timestamp ${resource.ts}`,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Slack Bot	`app`	`app`	This component uses the Slack Bot app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Slack API
User Channel	`channelId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Slack Bot uses API keys for authentication. When you connect your Slack Bot account, Pipedream securely stores the keys so you can easily authenticate to Slack Bot APIs in both code and no-code steps.

In the settings for your Slack app, visit the OAuth & Permissions section on the left. You'll see a token labeled Bot User OAuth Access Token. Copy and paste that below.

See Slack's docs on Bot User Tokens for more info.

About Slack Bot#

Interact with Slack with your own bot user

Action#

Fetch Service Reviews on Trustpilot (Customer)

Description:Fetches service reviews for a specific business unit from Trustpilot with support for filtering by star rating, tags, language, and more. [See the documentation](https://developers.trustpilot.com/business-units-api#get-business-unit-reviews)

Version:0.0.1

Key:trustpilot-fetch-service-reviews

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Action Code#

import trustpilot from "../../trustpilot.app.mjs";

export default {
  key: "trustpilot-fetch-service-reviews",
  name: "Fetch Service Reviews",
  description: "Fetches service reviews for a specific business unit from Trustpilot with support for filtering by star rating, tags, language, and more. [See the documentation](https://developers.trustpilot.com/business-units-api#get-business-unit-reviews)",
  version: "0.0.1",
  type: "action",
  props: {
    trustpilot,
    businessUnitId: {
      propDefinition: [
        trustpilot,
        "businessUnitId",
      ],
    },
    stars: {
      propDefinition: [
        trustpilot,
        "stars",
      ],
    },
    sortBy: {
      propDefinition: [
        trustpilot,
        "sortBy",
      ],
    },
    limit: {
      propDefinition: [
        trustpilot,
        "limit",
      ],
    },
    includeReportedReviews: {
      propDefinition: [
        trustpilot,
        "includeReportedReviews",
      ],
    },
    tags: {
      propDefinition: [
        trustpilot,
        "tags",
      ],
    },
    language: {
      propDefinition: [
        trustpilot,
        "language",
      ],
    },
    offset: {
      type: "integer",
      label: "Offset",
      description: "Number of results to skip (for pagination)",
      min: 0,
      default: 0,
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      businessUnitId,
      stars,
      sortBy,
      limit,
      includeReportedReviews,
      tags,
      language,
      offset,
    } = this;

    try {
      const result = await this.trustpilot.getServiceReviews({
        businessUnitId,
        stars,
        sortBy,
        limit,
        includeReportedReviews,
        tags,
        language,
        offset,
      });

      const {
        reviews, pagination,
      } = result;

      $.export("$summary", `Successfully fetched ${reviews.length} service review(s) for business unit ${businessUnitId}`);

      return {
        reviews,
        pagination,
        metadata: {
          businessUnitId,
          filters: {
            stars,
            sortBy,
            includeReportedReviews,
            tags,
            language,
          },
          requestTime: new Date().toISOString(),
        },
      };
    } catch (error) {
      throw new Error(`Failed to fetch service reviews: ${error.message}`);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
Business Unit ID	`businessUnitId`	`string`	Select a value from the drop down menu.
Star Rating	`stars`	`integer`	Select a value from the drop down menu:`12345`
Sort By	`sortBy`	`string`	Select a value from the drop down menu:`{ "label": "created at asc", "value": "createdat.asc" }{ "label": "created at desc", "value": "createdat.desc" }{ "label": "stars asc", "value": "stars.asc" }{ "label": "stars desc", "value": "stars.desc" }{ "label": "updated at asc", "value": "updatedat.asc" }{ "label": "updated at desc", "value": "updatedat.desc" }`
Limit	`limit`	`integer`	Maximum number of results to return
Include Reported Reviews	`includeReportedReviews`	`boolean`	Whether to include reviews that have been reported
Tags	`tags`	`string[]`	Filter reviews by tags
Language	`language`	`string`	Filter reviews by language (ISO 639-1 code)
Offset	`offset`	`integer`	Number of results to skip (for pagination)

Action Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

More Ways to Connect Trustpilot (Customer) + Slack Bot#

Other Popular Integrations#

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Fetch Service Reviews with Trustpilot (Customer) API on New Direct Message from Slack Bot API

Pipedream makes it easy to connect APIs for Trustpilot (Customer), Slack Bot and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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