Execute Runbook with Airplane API on Ticket Pending (Instant) from Zendesk API

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Trigger workflow on

Ticket Pending (Instant) from the Zendesk API

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Execute Runbook with the Airplane API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Airplane action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Execute Runbook action
1. Connect your Airplane account
2. Optional- Configure Runbook ID
3. Optional- Configure Slug
4. Optional- Configure Parameter Values
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Execute Runbook on Airplane

Description:Execute a runbook and receive a session ID to track the runbook's execution. [See the documentation](https://docs.airplane.dev/reference/api#runbooks-execute)

Version:0.0.1

Key:airplane-execute-runbook

View on GitHub

Airplane Overview#

The Airplane API facilitates the creation and management of tasks and runs within the Airplane toolkit, which is geared towards automating developer operations and internal tools. In Pipedream, you can leverage this API to automate workflows, integrate with various services, and handle background tasks. By connecting Airplane to other apps on Pipedream, you can streamline processes like deploying code, managing feature flags, or orchestrating complex workflows that interact with other APIs and services.

Action Code#

import airplane from "../../airplane.app.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "airplane-execute-runbook",
  name: "Execute Runbook",
  description: "Execute a runbook and receive a session ID to track the runbook's execution. [See the documentation](https://docs.airplane.dev/reference/api#runbooks-execute)",
  version: "0.0.1",
  type: "action",
  props: {
    airplane,
    id: {
      type: "string",
      label: "Runbook ID",
      description: "Unique ID of the runbook. You can find your runbook's ID by visiting the runbook's page on Airplane. The runbook ID is located at the end of the url. e.g. the runbook ID for `https://app.airplane.dev/runbooks/rbk20220120z15kl79` is `rbk20220120z15kl79`",
      optional: true,
    },
    slug: {
      type: "string",
      label: "Slug",
      description: "Unique slug of the runbook. You can find your runbook's slug next to the runbook's name within the runbook editor on Airplane. Either an ID or a slug must be provided.`",
      optional: true,
    },
    paramValues: {
      type: "object",
      label: "Parameter Values",
      description: "Mapping of parameter slug to value. You can find your runbooks's parameter slugs inside the runbook editor on Airplane.",
      optional: true,
    },
  },
  async run({ $ }) {
    if (!this.id && !this.slug) {
      throw new ConfigurationError("Either an ID or a slug must be provided.");
    }

    const response = await this.airplane.executeRunbook({
      data: {
        id: this.id,
        slug: this.slug,
        paramValues: this.paramValues,
      },
      $,
    });

    if (response) {
      $.export("$summary", "Successfully executed runbook.");
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Airplane	`airplane`	`app`	This component uses the Airplane app.
Runbook ID	`id`	`string`	Unique ID of the runbook. You can find your runbook's ID by visiting the runbook's page on Airplane. The runbook ID is located at the end of the url. e.g. the runbook ID for `https://app.airplane.dev/runbooks/rbk20220120z15kl79` is `rbk20220120z15kl79`
Slug	`slug`	`string`	Unique slug of the runbook. You can find your runbook's slug next to the runbook's name within the runbook editor on Airplane. Either an ID or a slug must be provided.`
Parameter Values	`paramValues`	`object`	Mapping of parameter slug to value. You can find your runbooks's parameter slugs inside the runbook editor on Airplane.

Execute Runbook with Airplane API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Airplane, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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