Enhance Entity with Diffbot API on Ticket Solved (Instant) from Zendesk API

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Trigger workflow on

Ticket Solved (Instant) from the Zendesk API

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Enhance Entity with the Diffbot API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Diffbot action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Solved (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Enhance Entity action
1. Connect your Diffbot account
2. Select a Entity type
3. Optional- Configure Entity Name
4. Optional- Configure Entity location
5. Optional- Configure URL
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Solved (Instant) on Zendesk

Description:Emit new event when a ticket has changed to solved status

Version:0.2.2

Key:zendesk-ticket-solved

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Enhance Entity on Diffbot

Description:Enrich a person or organization record with partial data input [See the documentation] (https://docs.diffbot.com/reference/enhancepost)

Version:0.0.2

Key:diffbot-enhance-entity

View on GitHub

Diffbot Overview#

The Diffbot API enables you to extract structured data from web pages automatically. It transforms the chaos of the web into usable information through web scraping and natural language processing. On Pipedream, you can use Diffbot to monitor changes on websites, extract article data, or process web pages for specific information. By tapping into Pipedream’s ability to integrate with hundreds of other services, you can create powerful workflows that automate data extraction and act on the data in real-time.

Action Code#

import app from "../../diffbot.app.mjs";

export default {
  key: "diffbot-enhance-entity",
  name: "Enhance Entity",
  description: "Enrich a person or organization record with partial data input [See the documentation] (https://docs.diffbot.com/reference/enhancepost)",
  version: "0.0.2",
  type: "action",
  props: {
    app,
    type: {
      propDefinition: [
        app,
        "type",
      ],
    },
    name: {
      propDefinition: [
        app,
        "name",
      ],
    },
    location: {
      propDefinition: [
        app,
        "location",
      ],
    },
    url: {
      propDefinition: [
        app,
        "url",
      ],
    },
  },
  async run({ $ }) {
    const {
      app, ...data
    } = this;
    const response = await app.enhanceEntity({
      $,
      data,
    });

    $.export("$summary", "Successfully enhanced entity");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Diffbot	`app`	`app`	This component uses the Diffbot app.
Entity type	`type`	`string`	Select a value from the drop down menu:`personorganization`
Entity Name	`name`	`string`	The name of the entity to enhance
Entity location	`location`	`string`	Location of the entity to enhance
URL	`url`	`string`	URL to extract or enhance

Enhance Entity with Diffbot API on Ticket Solved (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Diffbot, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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