DynamoDB - Query with AWS API on New Ticket from Freshservice API

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New Ticket from the Freshservice API

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DynamoDB - Query with the AWS API

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Getting Started#

This integration creates a workflow with a Freshservice trigger and AWS action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your Freshservice account
2. Configure timer
Configure the DynamoDB - Query action
1. Connect your AWS account
2. Select a AWS Region
3. Select a Table Name
4. Configure Key Condition Expression
5. Optional- Configure Projection Expression
6. Optional- Configure Expression Attribute Names
7. Optional- Configure Expression Attribute Values
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on Freshservice

Description:Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)

Version:0.0.2

Key:freshservice-new-ticket

View on GitHub

Freshservice Overview#

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Trigger Code#

import app from "../../freshservice.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Ticket",
  version: "0.0.2",
  key: "freshservice-new-ticket",
  description: "Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket with ID ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    async emitEvents() {
      const { tickets: resources } = await this.app.getTickets({
        params: {
          filter: "new_and_my_open",
          order_type: "desc",
        },
      });

      resources.reverse().forEach(this.emitEvent);
    },
  },
  hooks: {
    async deploy() {
      await this.emitEvents();
    },
  },
  async run() {
    await this.emitEvents();
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshservice	`app`	`app`	This component uses the Freshservice app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

About Freshservice#

Cloud-based IT Service Management solution

Action#

DynamoDB - Query on AWS

Description:The query operation finds items based on primary key values. [See docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-dynamodb/classes/querycommand.html)

Version:0.5.1

Key:aws-dynamodb-query

View on GitHub

AWS Overview#

The AWS API unlocks endless possibilities for automation with Pipedream. With this powerful combo, you can manage your AWS services and resources, automate deployment workflows, process data, and react to events across your AWS infrastructure. Pipedream offers a serverless platform for creating workflows triggered by various events that can execute AWS SDK functions, making it an efficient tool to integrate, automate, and orchestrate tasks across AWS services and other apps.

Action Code#

import common from "../../common/common-dynamodb.mjs";
import {
  toSingleLineString,
  attemptToParseJSON,
} from "../../common/utils.mjs";

export default {
  ...common,
  key: "aws-dynamodb-query",
  name: "DynamoDB - Query",
  description: toSingleLineString(`
    The query operation finds items based on primary key values.
    [See docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-dynamodb/classes/querycommand.html)
  `),
  version: "0.5.1",
  type: "action",
  props: {
    aws: common.props.aws,
    region: common.props.region,
    tableName: common.props.tableName,
    keyConditionExpression: common.props.keyConditionExpression,
    projectionExpression: common.props.projectionExpression,
    expressionAttributeNames: common.props.expressionAttributeNames,
    expressionAttributeValues: common.props.expressionAttributeValues,
  },
  async run({ $ }) {
    const params = {
      TableName: this.tableName,
      KeyConditionExpression: this.keyConditionExpression,
      ProjectionExpression: this.projectionExpression,
      ExpressionAttributeNames: attemptToParseJSON(this.expressionAttributeNames),
      ExpressionAttributeValues: attemptToParseJSON(this.expressionAttributeValues),
    };

    const response = await this.aws.pagination(
      this.query,
      params,
      "ExclusiveStartKey",
      "LastEvaluatedKey",
    );

    const s = response.Items.length === 1
      ? ""
      : "s";
    $.export("$summary", `Query returned ${response.Items.length} item${s}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
AWS	`aws`	`app`	This component uses the AWS app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
Table Name	`tableName`	`string`	Select a value from the drop down menu.
Key Condition Expression	`keyConditionExpression`	`string`	The condition that specifies the key values for items to be retrieved by the Query action. Example: `partitionKeyName = :partitionkeyval AND sortKeyName = :sortkeyval` See the docs
Projection Expression	`projectionExpression`	`string`	A string that identifies one or more attributes to retrieve from the specified table or index. If no attribute names are specified, then all attributes will be returned. If any of the requested attributes are not found, they will not appear in the result.
Expression Attribute Names	`expressionAttributeNames`	`string`	One or more substitution tokens for attribute names in an expression. Example: `{ "#execs": "execs" }` See the docs
Expression Attribute Values	`expressionAttributeValues`	`string`	One or more values that can be substituted in an expression. Use the : (colon) character in an expression to dereference an attribute value. Example: `{ ":echo": { "S": "echo" }, ":oneh": { "N": "100" } }` See the docs

Action Authentication#

AWS uses API keys for authentication. When you connect your AWS account, Pipedream securely stores the keys so you can easily authenticate to AWS APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key.

As a best practice, attach the minimum set of IAM permissions necessary to perform the specific task in Pipedream. If your workflow only needs to perform a single API call, you should create a user and associate an IAM group / policy with permission to do only that task. You can create as many linked AWS accounts in Pipedream as you'd like.

Enter your access and secret key below.

About AWS#

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

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Pipedream makes it easy to connect APIs for AWS, Freshservice and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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