Create Ticket with Zendesk API on New Uptime from Statuscake API

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Trigger workflow on

New Uptime from the Statuscake API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Statuscake trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Uptime trigger
1. Connect your Statuscake account
2. Configure timer
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Uptime on Statuscake

Description:Emit new event for each uptime created.

Version:0.0.3

Key:statuscake-new-uptime

View on GitHub

Statuscake Overview#

StatusCake provides a powerful API that allows you to automate the monitoring of your websites and servers. With this API on Pipedream, you can create workflows that respond to uptime events, performance metrics, and maintain a robust oversight of your web infrastructure's health. The API enables you to automate alerting, integrate with other tools for a seamless DevOps ecosystem, and perform actions based on the status of your monitored endpoints.

Trigger Code#

import statuscake from "../../statuscake.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Uptime",
  version: "0.0.3",
  key: "statuscake-new-uptime",
  description: "Emit new event for each uptime created.",
  type: "source",
  dedupe: "unique",
  props: {
    statuscake,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New uptime with id ${data.id}`,
        ts: new Date(),
      });

      this._setLastUptimeId(data.id);
    },
    _setLastUptimeId(alarmId) {
      this.db.set("lastUptimeId", alarmId);
    },
    _getLastUptimeId() {
      this.db.get("lastUptimeId");
    },
  },
  hooks: {
    async deploy() {
      const uptimes = await this.statuscake.getUptimes({
        uptimeId: this.uptimeId,
        params: {
          limit: 10,
        },
      });

      uptimes.reverse().forEach(this.emitEvent);
    },
  },
  async run() {
    const lastUptimeId = this._getLastUptimeId();

    let page = 1;

    while (true) {
      const uptimes = await this.statuscake.getUptimes({
        params: {
          page,
          limit: 100,
        },
      });

      uptimes.reverse().forEach(this.emitEvent);

      const uptimeIds = uptimes.map((uptime) => uptime.id);

      if (uptimes.length < 100 || uptimeIds.includes(lastUptimeId)) {
        return;
      }

      page++;
    }
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Statuscake	`statuscake`	`app`	This component uses the Statuscake app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Statuscake uses API keys for authentication. When you connect your Statuscake account, Pipedream securely stores the keys so you can easily authenticate to Statuscake APIs in both code and no-code steps.

Generate your Statuscake API Key by going to your Account Details tab within StatusCake and then clicking the API Key button.

About Statuscake#

Own a website? You need StatusCake. Page speed, domain, server, SSL, & uptime monitoring to drive revenue.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write