Create Ticket with Zendesk API on New Response Received (Instant) from Zoho Forms API

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New Response Received (Instant) from the Zoho Forms API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a Zoho Forms trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Response Received (Instant) trigger
1. Connect your Zoho Forms account
2. Select a Form Link Name
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Response Received (Instant) on Zoho Forms

Description:Emit new event when a specific form receive a new response.

Version:0.0.1

Key:zoho_forms-new-response-received-instant

View on GitHub

Zoho Forms Overview#

Zoho Forms API allows you to automate interactions with your forms and the data you collect. Leveraging Pipedream, you can harness this API to trigger workflows upon new form submissions, manipulate form entries, and sync data with other services. Pipedream’s serverless platform simplifies integrating Zoho Forms with hundreds of other apps, empowering you to create custom, scalable workflows without hosting or managing servers.

Trigger Code#

import zohoForms from "../../zoho_forms.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "zoho_forms-new-response-received-instant",
  name: "New Response Received (Instant)",
  description: "Emit new event when a specific form receive a new response.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    zohoForms,
    db: "$.service.db",
    http: "$.interface.http",
    formLinkName: {
      propDefinition: [
        zohoForms,
        "formLinkName",
      ],
    },
  },
  methods: {
    setHookId(hookId) {
      this.db.set("hookId", hookId);
    },
    getHookId() {
      return this.db.get("hookId");
    },
  },
  hooks: {
    async activate() {
      const response = await this.zohoForms.createHook({
        params: {
          "webhooks_url": this.http.endpoint,
          "formlinkname": this.formLinkName,
        },
      });

      this.setHookId(response.webhook_id);
    },
    async deactivate() {
      await this.zohoForms.deleteHook({
        params: {
          "webhook_id": this.getHookId(),
          "formlinkname": this.formLinkName,
        },
      });
    },
  },
  async run({ body }) {
    const ts = Date.parse(body.ADDED_TIME_ISO8601);

    this.$emit(body, {
      id: body.IP_ADDRESS + ts,
      summary: "New response received",
      ts: ts,
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Forms	`zohoForms`	`app`	This component uses the Zoho Forms app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Form Link Name	`formLinkName`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho Forms uses OAuth authentication. When you connect your Zoho Forms account, Pipedream will open a popup window where you can sign into Zoho Forms and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Forms API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoForms.forms.READ

About Zoho Forms#

Build powerful forms for free, share them online, receive instant alerts, and efficiently manage your data with our integrated apps. Focus on your business while Zoho Forms handles the data collection process for you!

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

Create Ticket with Zendesk API on New Response Received (Instant) from Zoho Forms API

Pipedream makes it easy to connect APIs for Zendesk, Zoho Forms and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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