Create Ticket with Zendesk API on New Comment in Thread from lobste.rs API

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Trigger workflow on

New Comment in Thread from the lobste.rs API

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Create Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a lobste.rs trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Comment in Thread trigger
1. Connect your lobste.rs account
2. Configure timer
3. Configure URL
Configure the Create Ticket action
1. Connect your Zendesk account
2. Configure Comment body
3. Optional- Select a Ticket Priority
4. Optional- Configure Ticket Subject
5. Optional- Select a Ticket Status
6. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Comment in Thread on lobste.rs

Description:Emit new event when a new comment is added to a thread.

Version:0.0.1

Key:lobste_rs-new-comment-in-thread

View on GitHub

lobste.rs Overview#

The lobste.rs API provides access to a wealth of information from the lobste.rs community, a computing-focused curated link aggregation site. It offers endpoints to fetch stories, comments, and user details, which can be integrated into various workflows on Pipedream. This integration allows you to monitor new content, track topics or user activity, and even collate data for analysis. With Pipedream, you can seamlessly connect lobste.rs with hundreds of other apps to create tailored automations without managing servers or writing extensive code.

Trigger Code#

import lobsters from "../../lobste_rs.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "lobste_rs-new-comment-in-thread",
  name: "New Comment in Thread",
  description: "Emit new event when a new comment is added to a thread.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    lobsters,
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    url: {
      type: "string",
      label: "URL",
      description: "The URL of the comment thread to retrieve. E.g. `https://lobste.rs/s/yqjtvy/cloud_container_iceberg`",
    },
  },
  methods: {
    generateMeta(comment) {
      return {
        id: comment.short_id,
        summary: comment.comment_plain.substring(0, 50),
        ts: Date.parse(comment.created_at),
      };
    },
  },
  async run() {
    const { comments } = await this.lobsters.makeRequest({
      url: `${this.url}.json`,
    });
    for (const comment of comments.reverse()) {
      const meta = this.generateMeta(comment);
      this.$emit(comment, meta);
    }
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
lobste.rs	`lobsters`	`app`	This component uses the lobste.rs app.
	`timer`	`$.interface.timer`
URL	`url`	`string`	The URL of the comment thread to retrieve. E.g. `https://lobste.rs/s/yqjtvy/cloud_container_iceberg`

Trigger Authentication#

The lobste.rs API does not require authentication.

About lobste.rs#

Computing-focused community centered around link aggregation and discussion.

Action#

Create Ticket on Zendesk

Description:Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).

Version:0.1.2

Key:zendesk-create-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-create-ticket",
  name: "Create Ticket",
  description: "Creates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    createTicket(args = {}) {
      return this.app.create({
        path: "/tickets",
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.createTicket({
      step,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully created ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write