Create Ticket with Connectwise PSA API on New Webhook Event (Instant) from Supabase API

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New Webhook Event (Instant) from the Supabase API

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Create Ticket with the Connectwise PSA API

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Getting Started#

This integration creates a workflow with a Supabase trigger and Connectwise PSA action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Webhook Event (Instant) trigger
1. Connect your Supabase account
2. Configure Table
3. Optional- Configure Row Identifier
Configure the Create Ticket action
1. Connect your Connectwise PSA account
2. Configure Summary
3. Select a Company
4. Select a Contact
5. Optional- Select a Priority
6. Optional- Configure Note(s)
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Webhook Event (Instant) on Supabase

Description:Emit new event for every `insert`, `update`, or `delete` operation in a table. This source requires user configuration using the Supabase website. More information in the README. [Also see documentation here](https://supabase.com/docs/guides/database/webhooks#creating-a-webhook)

Version:0.0.6

Key:supabase-new-webhook-event

View on GitHub

Supabase Overview#

Supabase is a real-time backend-as-a-service that provides developers with a suite of tools to quickly build and scale their applications. It offers database storage, authentication, instant APIs, and real-time subscriptions. With the Supabase API, you can perform CRUD operations on your database, manage users, and listen to database changes in real time. When integrated with Pipedream, you can automate workflows that react to these database events, synchronize data across multiple services, or streamline user management processes.

Trigger Code#

import base from "../common/base.mjs";
import constants from "../../common/constants.mjs";

export default {
  key: "supabase-new-webhook-event",
  name: "New Webhook Event (Instant)",
  description: "Emit new event for every `insert`, `update`, or `delete` operation in a table. This source requires user configuration using the Supabase website. More information in the README. [Also see documentation here](https://supabase.com/docs/guides/database/webhooks#creating-a-webhook)",
  version: "0.0.6",
  type: "source",
  props: {
    ...base.props,
    http: {
      type: "$.interface.http",
    },
  },
  hooks: {
    async deploy() {
      const client = await this.supabase._client();
      const query = client
        .from(this.table)
        .select()
        .range(0, constants.HISTORICAL_EVENT_LIMIT);
      const { data } = await query;
      for (const row of data) {
        this.$emit({
          record: row,
        }, {
          summary: "Historical row in table",
        });
      }
    },
  },
  async run(event) {
    const { body: data } = event;
    let summary = `New ${data.type} event in table`;
    if (data.record?.[this.rowIdentifier]) {
      summary = `${summary}: ${data.record[this.rowIdentifier]}`;
    }
    this.$emit(data, {
      summary,
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Supabase	`supabase`	`app`	This component uses the Supabase app.
Table	`table`	`string`	The name of the table to watch for new rows
Row Identifier	`rowIdentifier`	`string`	The column name to use as the row identifier
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.

Trigger Authentication#

Supabase uses API keys for authentication. When you connect your Supabase account, Pipedream securely stores the keys so you can easily authenticate to Supabase APIs in both code and no-code steps.

About Supabase#

Supabase is an open source Firebase alternative.

Action#

Create Ticket on Connectwise PSA

Description:Creates a new ticket in Connectwise. [See the documentation](https://developer.connectwise.com/Products/ConnectWise_PSA/REST#/Tickets/postServiceTickets)

Version:0.1.2

Key:connectwise_psa-create-ticket

View on GitHub

Connectwise PSA Overview#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Action Code#

import connectwise from "../../connectwise_psa.app.mjs";

export default {
  key: "connectwise_psa-create-ticket",
  name: "Create Ticket",
  description: "Creates a new ticket in Connectwise. [See the documentation](https://developer.connectwise.com/Products/ConnectWise_PSA/REST#/Tickets/postServiceTickets)",
  version: "0.1.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    connectwise,
    summary: {
      type: "string",
      label: "Summary",
      description: "The subject line or description line for the ticket",
    },
    company: {
      propDefinition: [
        connectwise,
        "company",
      ],
    },
    contact: {
      propDefinition: [
        connectwise,
        "contact",
      ],
    },
    priority: {
      propDefinition: [
        connectwise,
        "priority",
      ],
    },
    note: {
      type: "string[]",
      label: "Note(s)",
      description: "Text content of one or more notes to add to the ticket",
      optional: true,
    },
  },
  methods: {
    createTicketNote({
      id, ...args
    }) {
      return this.connectwise._makeRequest({
        method: "POST",
        path: `/service/tickets/${id}/notes`,
        ...args,
      });
    },
  },
  async run({ $ }) {
    const response = await this.connectwise.createTicket({
      $,
      data: {
        summary: this.summary,
        company: {
          id: this.company,
        },
        contact: this.contact
          ? {
            id: this.contact,
          }
          : undefined,
        priority: this.priority
          ? {
            id: this.priority,
          }
          : undefined,
      },
    });
    const { id } = response;
    const { note } = this;
    const createdNotes = [];
    if (id && note?.length) {
      const notes = Array.isArray(note)
        ? note
        : [
          note,
        ];
      for (let note of notes) {
        const response = await this.createTicketNote({
          $,
          id,
          data: {
            text: note,
            detailDescriptionFlag: true,
          },
        });
        createdNotes.push(response);
      }
    }
    const amountNotes = createdNotes.length;
    $.export("$summary", `Successfully created ticket (ID: ${id})${amountNotes
      ? ` and added ${amountNotes} notes`
      : ""}`);
    return {
      ...(amountNotes
        ? {
          createdNotes,
        }
        : undefined),
      ...response,
    };
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Connectwise PSA	`connectwise`	`app`	This component uses the Connectwise PSA app.
Summary	`summary`	`string`	The subject line or description line for the ticket
Company	`company`	`integer`	Select a value from the drop down menu.
Contact	`contact`	`integer`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu.
Note(s)	`note`	`string[]`	Text content of one or more notes to add to the ticket

Action Authentication#

Connectwise PSA uses API keys for authentication. When you connect your Connectwise PSA account, Pipedream securely stores the keys so you can easily authenticate to Connectwise PSA APIs in both code and no-code steps.

About Connectwise PSA#

Streamline your business from end to end with ConnectWise PSA.

More Ways to Connect Connectwise PSA + Supabase#

Other Popular Integrations#

Create Contact with Connectwise PSA API on New Row Added from Supabase API

Supabase + Connectwise PSA

Create Ticket with Connectwise PSA API on New Webhook Event (Instant) from Supabase API

Pipedream makes it easy to connect APIs for Connectwise PSA, Supabase and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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