Create Task (Template Use) with Onfleet API on Ticket Updated (Instant) from Zendesk API

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Ticket Updated (Instant) from the Zendesk API

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Create Task (Template Use) with the Onfleet API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Onfleet action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Updated (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Task (Template Use) action
1. Connect your Onfleet account
2. Select a Merchant
3. Select a Executor
4. Configure Recipient Name
5. Configure Recipient Phone
6. Optional- Configure Recipient Notes
7. Optional- Configure Destination Latitude
8. Optional- Configure Destination Longitude
9. Configure Address Line 1
10. Optional- Configure Address Line 2
11. Configure Address City
12. Configure Address State / Province
13. Configure Address Post Code / Zip
14. Configure Address Country
15. Optional- Configure Notes
16. Optional- Configure Complete After
17. Optional- Configure Complete Before
18. Optional- Configure Pickup Task
19. Select a Assignment
20. Optional- Configure Quantity
21. Optional- Configure Service Time
22. Configure Signature Requirement
23. Configure Photo Requirement
24. Configure Notes Requirement
25. Optional- Configure Minimum Age Requirement
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Updated (Instant) on Zendesk

Description:Emit new event when a ticket has been updated

Version:0.2.2

Key:zendesk-ticket-updated

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Updated (Instant)",
  key: "zendesk-ticket-updated",
  type: "source",
  description: "Emit new event when a ticket has been updated",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Updated Webhook";
    },
    getTriggerTitle() {
      return "Ticket Updated Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Task (Template Use) on Onfleet

Description:Creates a single task. Used for simple templates only. [See the docs here](https://docs.onfleet.com/reference/create-task)

Version:0.0.1

Key:onfleet-create-task-template

View on GitHub

Onfleet Overview#

The Onfleet API integrates with Pipedream to power logistics and delivery operations, offering real-time tracking, optimized routes, automatic dispatch, analytics, and communication with drivers. With Pipedream's serverless platform, one can automate complex workflows involving Onfleet and other apps, triggering actions based on events, scheduling tasks, or processing data to enhance delivery services.

Action Code#

import onfleet from "../../app/onfleet.app.mjs";
import { clearObj, prepareData } from "../common/utils.mjs";
export default {
    key: "onfleet-create-task-template",
    name: "Create Task (Template Use)",
    description: "Creates a single task. Used for simple templates only. [See the docs here](https://docs.onfleet.com/reference/create-task)",
    type: "action",
    version: "0.0.1",
    props: {
        onfleet,
        merchant: {
            propDefinition: [
                onfleet,
                "merchant",
            ],
        },
        executor: {
            propDefinition: [
                onfleet,
                "merchant",
            ],
            label: "Executor",
            description: "The ID of the organization that will be responsible for fulfilling the task. Defaults to the creating organization. If you delegate your deliveries to a third party, provide their organization ID.",
        },
        recipientName: {
            propDefinition: [
                onfleet,
                "recipientName",
            ],
        },
        recipientPhone: {
            propDefinition: [
                onfleet,
                "recipientPhone",
            ],
        },
        recipientNotes: {
            propDefinition: [
                onfleet,
                "recipientNotes",
            ],
            optional: true,
        },
        latitude: {
            propDefinition: [
                onfleet,
                "latitude",
            ],
            optional: true,
        },
        longitude: {
            propDefinition: [
                onfleet,
                "longitude",
            ],
            optional: true,
        },
        street: {
            propDefinition: [
                onfleet,
                "street",
            ],
        },
        apartment: {
            propDefinition: [
                onfleet,
                "apartment",
            ],
            optional: true,
        },
        city: {
            propDefinition: [
                onfleet,
                "city",
            ],
        },
        state: {
            propDefinition: [
                onfleet,
                "state",
            ],
        },
        postalCode: {
            propDefinition: [
                onfleet,
                "postalCode",
            ],
        },
        country: {
            propDefinition: [
                onfleet,
                "country",
            ],
        },
        notes: {
            propDefinition: [
                onfleet,
                "notes",
            ],
            optional: true,
        },
        completeAfter: {
            propDefinition: [
                onfleet,
                "completeAfter",
            ],
            optional: true,
        },
        completeBefore: {
            propDefinition: [
                onfleet,
                "completeBefore",
            ],
            optional: true,
        },
        pickupTask: {
            propDefinition: [
                onfleet,
                "pickupTask",
            ],
            optional: true,
        },
        autoAssign: {
            propDefinition: [
                onfleet,
                "autoAssign",
            ],
            reloadProps: true,
        },
        quantity: {
            propDefinition: [
                onfleet,
                "quantity",
            ],
            optional: true,
        },
        serviceTime: {
            propDefinition: [
                onfleet,
                "serviceTime",
            ],
            optional: true,
        },
        signatureRequirement: {
            propDefinition: [
                onfleet,
                "signatureRequirement",
            ],
        },
        photoRequirement: {
            propDefinition: [
                onfleet,
                "photoRequirement",
            ],
        },
        notesRequirement: {
            propDefinition: [
                onfleet,
                "notesRequirement",
            ],
        },
        minimumAgeRequirement: {
            propDefinition: [
                onfleet,
                "minimumAgeRequirement",
            ],
            optional: true,
        },
    },
    async additionalProps() {
        let props = {};
        if (this.autoAssign) {
            if (this.autoAssign != "auto-assign") {
                props = {
                    ...props,
                    team: {
                        type: "string",
                        label: "Team Id",
                        description: "The team's Id",
                        options: async () => {
                            const teams = await this.onfleet.listTeams();
                            return teams.map(({ id: value, name: label, }) => ({
                                label,
                                value,
                            }));
                        },
                    },
                };
            }
            if (this.autoAssign === "driver") {
                props = {
                    ...props,
                    worker: {
                        type: "string",
                        label: "Driver",
                        description: "The driver's Id",
                        options: async () => {
                            const drivers = await this.onfleet.listWorkers({
                                teamId: this.team,
                            });
                            return drivers.map(({ id: value, name: label, }) => ({
                                label,
                                value,
                            }));
                        },
                    },
                };
            }
        }
        return props;
    },
    async run({ $ }) {
        const { onfleet, ...data } = this;
        const preparedData = prepareData(data);
        const response = await onfleet.createTask(clearObj(preparedData));
        $.export("$summary", `A new task with id ${response.id} was successfully created!`);
        return response;
    },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Onfleet	`onfleet`	`app`	This component uses the Onfleet app.
Merchant	`merchant`	`string`	Select a value from the drop down menu.
Executor	`executor`	`string`	Select a value from the drop down menu.
Recipient Name	`recipientName`	`string`	The person to be notified that the dropoff is occurring.
Recipient Phone	`recipientPhone`	`string`	The phone of the recipient.
Recipient Notes	`recipientNotes`	`string`	Notes related the recipient or the destination like door codes, beware of dog, etc.
Destination Latitude	`latitude`	`string`	The Latitude of the destination.
Destination Longitude	`longitude`	`string`	The Longitude of the destination.
Address Line 1	`street`	`string`	If coordinates used, this will be for display purposes only. Coordinates will be relied on for actual location. Used for the number and name of the street.
Address Line 2	`apartment`	`string`	For display purposes only. Used for Apartment, suite or other descriptive information.
Address City	`city`	`string`	If coordinates used, for display purposes only. Coordinates will be relied on for actual location.
Address State / Province	`state`	`string`	If coordinates used, for display purposes only. Coordinates will be relied on for actual location.
Address Post Code / Zip	`postalCode`	`string`	If coordinates used, for display purposes only. Coordinates will be relied on for actual location.
Address Country	`country`	`string`	If coordinates used, for display purposes only. Coordinates will be relied on for actual location.
Notes	`notes`	`string`	Notes for the task. Field length cannot exceed 10,000 characters.
Complete After	`completeAfter`	`integer`	A timestamp in unix time for the earliest time the task should be completed, in milliseconds precision.
Complete Before	`completeBefore`	`integer`	A timestamp in unix time for the latest time the task should be completed, in milliseconds precision.
Pickup Task	`pickupTask`	`boolean`	Whether the task is a pickup task.
Assignment	`autoAssign`	`string`	Select a value from the drop down menu:`auto-assignteamdriver`
Quantity	`quantity`	`integer`	The number of units to be dropped off while completing this task, for route optimization purposes.
Service Time	`serviceTime`	`integer`	The number of minutes to be spent by the worker on arrival at this task's destination, for route optimization purposes.
Signature Requirement	`signatureRequirement`	`boolean`	A signature must be collected to complete this task.
Photo Requirement	`photoRequirement`	`boolean`	A photo must be collected to complete this task.
Notes Requirement	`notesRequirement`	`boolean`	Task completion notes must be submitted to complete this task.
Minimum Age Requirement	`minimumAgeRequirement`	`integer`	The recipient's ID must be scanned and their age verified to be greater than or equal to the `minimumAge` in order to complete the task. Must be in a plan that supports ID verification.

Action Authentication#

Onfleet uses API keys for authentication. When you connect your Onfleet account, Pipedream securely stores the keys so you can easily authenticate to Onfleet APIs in both code and no-code steps.

To retrieve your API key,

Navigate to your Onfleet account and sign in
Go to Settings > API & Webhooks

Create Task (Template Use) with Onfleet API on Ticket Updated (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Onfleet, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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