Create Support Ticket with NinjaOne API on New Document Submitted (Instant) from Samsara API

Pipedream makes it easy to connect APIs for NinjaOne, Samsara and 2,700+ other apps remarkably fast.

Trigger workflow on

New Document Submitted (Instant) from the Samsara API

Next, do this

Create Support Ticket with the NinjaOne API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Samsara trigger and NinjaOne action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Document Submitted (Instant) trigger
1. Connect your Samsara account
2. Configure Name
Configure the Create Support Ticket action
1. Connect your NinjaOne account
2. Select a Client ID
3. Select a Ticket Form ID
4. Optional- Select a Organization ID
5. Optional- Select a Location ID
6. Optional- Select a Device ID
7. Configure Subject
8. Configure Public Description
9. Optional- Configure Description Body
10. Optional- Configure Description HTML
11. Optional- Configure Time Tracked
12. Optional- Configure Duplicate In Incidents
13. Select a Status
14. Optional- Select a Type
15. Optional- Configure CC
16. Optional- Select a Assigned App User ID
17. Optional- Select a Severity
18. Optional- Select a Priority
19. Optional- Select one or more Tags
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Document Submitted (Instant) on Samsara

Description:Emit new event when a document is submitted.

Version:0.0.1

Key:samsara-new-document-submitted-instant

View on GitHub

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "samsara-new-document-submitted-instant",
  name: "New Document Submitted (Instant)",
  description: "Emit new event when a document is submitted.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
  },
  methods: {
    ...common.methods,
    getEventTypes() {
      return [
        "DocumentSubmitted",
      ];
    },
    getSummary({ data }) {
      return `New document with Id: ${data.document.id} successfully submitted!`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Samsara	`samsara`	`app`	This component uses the Samsara app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Name	`name`	`string`	The name of the webhook. This will appear in both Samsara's cloud dashboard and the API. It can be set or updated through the Samsara Dashboard or through the API at any time.

Trigger Authentication#

Samsara uses API keys for authentication. When you connect your Samsara account, Pipedream securely stores the keys so you can easily authenticate to Samsara APIs in both code and no-code steps.

About Samsara#

Pioneering the Connected Operations Cloud to increase the efficiency, safety & sustainability of the operations that power the global economy.

Action#

Create Support Ticket on NinjaOne

Description:Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)

Version:0.0.1

Key:ninjaone-create-ticket

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  PRIORITY_OPTIONS,
  SEVERITY_OPTIONS,
  TYPE_OPTIONS,
} from "../../common/constants.mjs";
import {
  normalCase,
  parseObject,
} from "../../common/utils.mjs";
import ninjaone from "../../ninjaone.app.mjs";

export default {
  key: "ninjaone-create-ticket",
  name: "Create Support Ticket",
  description: "Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)",
  version: "0.0.1",
  type: "action",
  props: {
    ninjaone,
    clientId: {
      propDefinition: [
        ninjaone,
        "clientId",
      ],
    },
    ticketFormId: {
      propDefinition: [
        ninjaone,
        "ticketFormId",
      ],
    },
    organizationId: {
      propDefinition: [
        ninjaone,
        "organizationId",
      ],
      optional: true,
    },
    locationId: {
      propDefinition: [
        ninjaone,
        "locationId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    nodeId: {
      propDefinition: [
        ninjaone,
        "deviceId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the ticket",
    },
    descriptionPublic: {
      type: "boolean",
      label: "Public Description",
      description: "Whether the ticket's description is public or not",
    },
    descriptionBody: {
      type: "string",
      label: "Description Body",
      description: "The description of the ticket",
      optional: true,
    },
    descriptionHTML: {
      type: "string",
      label: "Description HTML",
      description: "The description HTML of the ticket",
      optional: true,
    },
    descriptiontimeTracked: {
      type: "integer",
      label: "Time Tracked",
      description: "Time in seconds",
      optional: true,
    },
    descriptionDuplicateInIncidents: {
      type: "boolean",
      label: "Duplicate In Incidents",
      description: "Whether the ticket will duplicate in the same incident",
      optional: true,
    },
    status: {
      propDefinition: [
        ninjaone,
        "status",
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "The type of the ticket",
      options: TYPE_OPTIONS,
      optional: true,
    },
    cc: {
      type: "string[]",
      label: "CC",
      description: "A list of emails to be copied in the notification email",
      optional: true,
    },
    assignedAppUserId: {
      propDefinition: [
        ninjaone,
        "assignedAppUserId",
      ],
      optional: true,
    },
    severity: {
      type: "string",
      label: "Severity",
      description: "The severity's level of the ticket",
      options: SEVERITY_OPTIONS,
      optional: true,
    },
    priority: {
      type: "string",
      label: "Priority",
      description: "The priority's level of the ticket",
      options: PRIORITY_OPTIONS,
      optional: true,
    },
    tags: {
      propDefinition: [
        ninjaone,
        "tags",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    try {
      const {
        ninjaone,
        descriptionPublic,
        descriptionBody,
        descriptionHTML,
        descriptiontimeTracked,
        descriptionDuplicateInIncidents,
        cc,
        tags,
        ...data
      } = this;

      const response = await ninjaone.createSupportTicket({
        $,
        data: {
          ...data,
          description: {
            public: descriptionPublic,
            body: descriptionBody,
            htmlBody: descriptionHTML,
            timeTracked: descriptiontimeTracked,
            duplicateInIncidents: descriptionDuplicateInIncidents,
          },
          cc: {
            emails: parseObject(cc),
          },
          tags: parseObject(tags),
        },
      });

      $.export("$summary", `Ticket created successfully with ID: ${response.id}`);
      return response;
    } catch ({ response }) {
      throw new ConfigurationError(normalCase(response.data.resultCode) || response.data);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
NinjaOne	`ninjaone`	`app`	This component uses the NinjaOne app.
Client ID	`clientId`	`string`	Select a value from the drop down menu.
Ticket Form ID	`ticketFormId`	`string`	Select a value from the drop down menu.
Organization ID	`organizationId`	`string`	Select a value from the drop down menu.
Location ID	`locationId`	`string`	Select a value from the drop down menu.
Device ID	`nodeId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The subject of the ticket
Public Description	`descriptionPublic`	`boolean`	Whether the ticket's description is public or not
Description Body	`descriptionBody`	`string`	The description of the ticket
Description HTML	`descriptionHTML`	`string`	The description HTML of the ticket
Time Tracked	`descriptiontimeTracked`	`integer`	Time in seconds
Duplicate In Incidents	`descriptionDuplicateInIncidents`	`boolean`	Whether the ticket will duplicate in the same incident
Status	`status`	`string`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`PROBLEMQUESTIONINCIDENTTASK`
CC	`cc`	`string[]`	A list of emails to be copied in the notification email
Assigned App User ID	`assignedAppUserId`	`string`	Select a value from the drop down menu.
Severity	`severity`	`string`	Select a value from the drop down menu:`NONEMINORMODERATEMAJORCRITICAL`
Priority	`priority`	`string`	Select a value from the drop down menu:`NONELOWMEDIUMHIGH`
Tags	`tags`	`string[]`	Select a value from the drop down menu.

Action Authentication#

NinjaOne uses OAuth authentication. When you connect your NinjaOne account, Pipedream will open a popup window where you can sign into NinjaOne and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any NinjaOne API.

Pipedream requests the following authorization scopes when you connect your account:

monitoringmanagementcontroloffline_access

About NinjaOne#

All-in-one IT Platform — NinjaOne gives you all the tools you need to support users & manage effectively, instantly.

More Ways to Connect NinjaOne + Samsara#

Other Popular Integrations#

Update Device with NinjaOne API on New Document Submitted (Instant) from Samsara API

Samsara + NinjaOne

Try it

Create Support Ticket with NinjaOne API on New Route Job Completion (Instant) from Samsara API

Samsara + NinjaOne

Try it

Update Device with NinjaOne API on New Route Job Completion (Instant) from Samsara API

Samsara + NinjaOne

Try it

Create Support Ticket with NinjaOne API on New Route Started (Instant) from Samsara API

Samsara + NinjaOne

Try it

Update Device with NinjaOne API on New Route Started (Instant) from Samsara API

Samsara + NinjaOne

Try it

Popular Triggers#

New Document Submitted (Instant) from the Samsara API

Emit new event when a document is submitted.

Try it

New Route Job Completion (Instant) from the Samsara API

Emit new event when a job is completed on a Samsara route.

Try it

New Route Started (Instant) from the Samsara API

Emit new event when a new route is stated.

Try it

New Device Online from the NinjaOne API

Emit new event when a monitored device comes online.

Try it

Popular Actions#

Create Address with the Samsara API

Adds a new address to the organization. The user must provide the necessary props such as formatted address, geofence, and name. See the documentation

Try it

Create Contact with the Samsara API

Adds a new contact to the organization. See the documentation

Try it

Create Route with the Samsara API

Generates a new route to an existing address. As a prerequisite, the user must create an address using the 'create-address' action if the location is not already available in the address book. The user must provide the necessary props such as destination address.

Try it

Create Support Ticket with the NinjaOne API

Creates a new support ticket in NinjaOne. See the documentation

Try it

Update Device with the NinjaOne API

Update details for a specific device in NinjaOne. See the documentation

Try it