Create Support Ticket with NinjaOne API on New Custom Webhook Events from Stripe API

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New Custom Webhook Events from the Stripe API

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Create Support Ticket with the NinjaOne API

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Getting Started#

This integration creates a workflow with a Stripe trigger and NinjaOne action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Custom Webhook Events trigger
1. Connect your Stripe account
2. Select one or more Events
Configure the Create Support Ticket action
1. Connect your NinjaOne account
2. Select a Client ID
3. Select a Ticket Form ID
4. Optional- Select a Organization ID
5. Optional- Select a Location ID
6. Optional- Select a Device ID
7. Configure Subject
8. Configure Public Description
9. Optional- Configure Description Body
10. Optional- Configure Description HTML
11. Optional- Configure Time Tracked
12. Optional- Configure Duplicate In Incidents
13. Select a Status
14. Optional- Select a Type
15. Optional- Configure CC
16. Optional- Select a Assigned App User ID
17. Optional- Select a Severity
18. Optional- Select a Priority
19. Optional- Select one or more Tags
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Custom Webhook Events on Stripe

Description:Emit new event on each webhook event

Version:0.1.3

Key:stripe-custom-webhook-events

View on GitHub

Stripe Overview#

The Stripe API is a powerful tool for managing online payments, subscriptions, and invoices. With Pipedream, you can leverage this API to automate payment processing, monitor transactions, and sync billing data with other services. Pipedream's no-code platform allows for quick integration and creation of serverless workflows that react to Stripe events in real-time. For instance, you might automatically update customer records, send personalized emails after successful payments, or escalate failed transactions to your support team.

Trigger Code#

import constants from "../common/constants.mjs";
import sampleEmit from "./test-event.mjs";
import common from "../common/webhook-base.mjs";

export default {
  ...common,
  key: "stripe-custom-webhook-events",
  name: "New Custom Webhook Events",
  type: "source",
  version: "0.1.3",
  description: "Emit new event on each webhook event",
  props: {
    ...common.props,
    enabledEvents: {
      type: "string[]",
      label: "Events",
      description: "Events to listen for. Select `*` for all events",
      options: constants.WEBHOOK_EVENTS,
      default: [
        "*",
      ],
    },
  },
  methods: {
    ...common.methods,
    getEvents() {
      return this.enabledEvents;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Stripe	`app`	`app`	This component uses the Stripe app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Events	`enabledEvents`	`string[]`	Select a value from the drop down menu:`*account.application.authorizedaccount.application.deauthorizedaccount.external_account.createdaccount.external_account.deletedaccount.external_account.updatedaccount.updatedapplication_fee.createdapplication_fee.refund.updatedapplication_fee.refundedbalance.availablecapability.updatedcharge.capturedcharge.dispute.closedcharge.dispute.createdcharge.dispute.funds_reinstatedcharge.dispute.funds_withdrawncharge.dispute.updatedcharge.expiredcharge.failedcharge.pendingcharge.refund.updatedcharge.refundedcharge.succeededcharge.updatedcheckout.session.async_payment_failedcheckout.session.async_payment_succeededcheckout.session.completedcoupon.createdcoupon.deletedcoupon.updatedcredit_note.createdcredit_note.updatedcredit_note.voidedcustomer.createdcustomer.deletedcustomer.discount.createdcustomer.discount.deletedcustomer.discount.updatedcustomer.source.createdcustomer.source.deletedcustomer.source.expiringcustomer.source.updatedcustomer.subscription.createdcustomer.subscription.deletedcustomer.subscription.pending_update_appliedcustomer.subscription.pending_update_expiredcustomer.subscription.trial_will_endcustomer.subscription.updatedcustomer.tax_id.createdcustomer.tax_id.deletedcustomer.tax_id.updatedcustomer.updatedfile.createdinvoice.createdinvoice.deletedinvoice.finalizedinvoice.marked_uncollectibleinvoice.paidinvoice.payment_action_requiredinvoice.payment_failedinvoice.payment_succeededinvoice.sentinvoice.upcominginvoice.updatedinvoice.voidedinvoiceitem.createdinvoiceitem.deletedinvoiceitem.updatedissuing_authorization.createdissuing_authorization.requestissuing_authorization.updatedissuing_card.createdissuing_card.updatedissuing_cardholder.createdissuing_cardholder.updatedissuing_dispute.createdissuing_dispute.funds_reinstatedissuing_dispute.updatedissuing_transaction.createdissuing_transaction.updatedmandate.updatedorder.createdorder.payment_failedorder.payment_succeededorder.updatedorder_return.createdpayment_intent.amount_capturable_updatedpayment_intent.canceledpayment_intent.createdpayment_intent.payment_failedpayment_intent.processingpayment_intent.succeededpayment_method.attachedpayment_method.card_automatically_updatedpayment_method.detachedpayment_method.updatedpayout.canceledpayout.createdpayout.failedpayout.paidpayout.updatedperson.createdperson.deletedperson.updatedplan.createdplan.deletedplan.updatedprice.createdprice.deletedprice.updatedproduct.createdproduct.deletedproduct.updatedradar.early_fraud_warning.createdradar.early_fraud_warning.updatedrecipient.createdrecipient.deletedrecipient.updatedreporting.report_run.failedreporting.report_run.succeededreporting.report_type.updatedreview.closedreview.openedsetup_intent.canceledsetup_intent.createdsetup_intent.setup_failedsetup_intent.succeededsigma.scheduled_query_run.createdsku.createdsku.deletedsku.updatedsource.canceledsource.chargeablesource.failedsource.mandate_notificationsource.refund_attributes_requiredsource.transaction.createdsource.transaction.updatedsubscription_schedule.abortedsubscription_schedule.canceledsubscription_schedule.completedsubscription_schedule.createdsubscription_schedule.expiringsubscription_schedule.releasedsubscription_schedule.updatedtax_rate.createdtax_rate.updatedtopup.canceledtopup.createdtopup.failedtopup.reversedtopup.succeededtransfer.createdtransfer.failedtransfer.paidtransfer.reversedtransfer.updated`

Trigger Authentication#

Stripe uses API keys for authentication. When you connect your Stripe account, Pipedream securely stores the keys so you can easily authenticate to Stripe APIs in both code and no-code steps.

About Stripe#

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

Action#

Create Support Ticket on NinjaOne

Description:Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)

Version:0.0.1

Key:ninjaone-create-ticket

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  PRIORITY_OPTIONS,
  SEVERITY_OPTIONS,
  TYPE_OPTIONS,
} from "../../common/constants.mjs";
import {
  normalCase,
  parseObject,
} from "../../common/utils.mjs";
import ninjaone from "../../ninjaone.app.mjs";

export default {
  key: "ninjaone-create-ticket",
  name: "Create Support Ticket",
  description: "Creates a new support ticket in NinjaOne. [See the documentation](https://app.ninjarmm.com/apidocs/?links.active=core#/ticketing/create)",
  version: "0.0.1",
  type: "action",
  props: {
    ninjaone,
    clientId: {
      propDefinition: [
        ninjaone,
        "clientId",
      ],
    },
    ticketFormId: {
      propDefinition: [
        ninjaone,
        "ticketFormId",
      ],
    },
    organizationId: {
      propDefinition: [
        ninjaone,
        "organizationId",
      ],
      optional: true,
    },
    locationId: {
      propDefinition: [
        ninjaone,
        "locationId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    nodeId: {
      propDefinition: [
        ninjaone,
        "deviceId",
        ({ organizationId }) => ({
          organizationId,
        }),
      ],
      optional: true,
    },
    subject: {
      type: "string",
      label: "Subject",
      description: "The subject of the ticket",
    },
    descriptionPublic: {
      type: "boolean",
      label: "Public Description",
      description: "Whether the ticket's description is public or not",
    },
    descriptionBody: {
      type: "string",
      label: "Description Body",
      description: "The description of the ticket",
      optional: true,
    },
    descriptionHTML: {
      type: "string",
      label: "Description HTML",
      description: "The description HTML of the ticket",
      optional: true,
    },
    descriptiontimeTracked: {
      type: "integer",
      label: "Time Tracked",
      description: "Time in seconds",
      optional: true,
    },
    descriptionDuplicateInIncidents: {
      type: "boolean",
      label: "Duplicate In Incidents",
      description: "Whether the ticket will duplicate in the same incident",
      optional: true,
    },
    status: {
      propDefinition: [
        ninjaone,
        "status",
      ],
    },
    type: {
      type: "string",
      label: "Type",
      description: "The type of the ticket",
      options: TYPE_OPTIONS,
      optional: true,
    },
    cc: {
      type: "string[]",
      label: "CC",
      description: "A list of emails to be copied in the notification email",
      optional: true,
    },
    assignedAppUserId: {
      propDefinition: [
        ninjaone,
        "assignedAppUserId",
      ],
      optional: true,
    },
    severity: {
      type: "string",
      label: "Severity",
      description: "The severity's level of the ticket",
      options: SEVERITY_OPTIONS,
      optional: true,
    },
    priority: {
      type: "string",
      label: "Priority",
      description: "The priority's level of the ticket",
      options: PRIORITY_OPTIONS,
      optional: true,
    },
    tags: {
      propDefinition: [
        ninjaone,
        "tags",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    try {
      const {
        ninjaone,
        descriptionPublic,
        descriptionBody,
        descriptionHTML,
        descriptiontimeTracked,
        descriptionDuplicateInIncidents,
        cc,
        tags,
        ...data
      } = this;

      const response = await ninjaone.createSupportTicket({
        $,
        data: {
          ...data,
          description: {
            public: descriptionPublic,
            body: descriptionBody,
            htmlBody: descriptionHTML,
            timeTracked: descriptiontimeTracked,
            duplicateInIncidents: descriptionDuplicateInIncidents,
          },
          cc: {
            emails: parseObject(cc),
          },
          tags: parseObject(tags),
        },
      });

      $.export("$summary", `Ticket created successfully with ID: ${response.id}`);
      return response;
    } catch ({ response }) {
      throw new ConfigurationError(normalCase(response.data.resultCode) || response.data);
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
NinjaOne	`ninjaone`	`app`	This component uses the NinjaOne app.
Client ID	`clientId`	`string`	Select a value from the drop down menu.
Ticket Form ID	`ticketFormId`	`string`	Select a value from the drop down menu.
Organization ID	`organizationId`	`string`	Select a value from the drop down menu.
Location ID	`locationId`	`string`	Select a value from the drop down menu.
Device ID	`nodeId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The subject of the ticket
Public Description	`descriptionPublic`	`boolean`	Whether the ticket's description is public or not
Description Body	`descriptionBody`	`string`	The description of the ticket
Description HTML	`descriptionHTML`	`string`	The description HTML of the ticket
Time Tracked	`descriptiontimeTracked`	`integer`	Time in seconds
Duplicate In Incidents	`descriptionDuplicateInIncidents`	`boolean`	Whether the ticket will duplicate in the same incident
Status	`status`	`string`	Select a value from the drop down menu.
Type	`type`	`string`	Select a value from the drop down menu:`PROBLEMQUESTIONINCIDENTTASK`
CC	`cc`	`string[]`	A list of emails to be copied in the notification email
Assigned App User ID	`assignedAppUserId`	`string`	Select a value from the drop down menu.
Severity	`severity`	`string`	Select a value from the drop down menu:`NONEMINORMODERATEMAJORCRITICAL`
Priority	`priority`	`string`	Select a value from the drop down menu:`NONELOWMEDIUMHIGH`
Tags	`tags`	`string[]`	Select a value from the drop down menu.

Action Authentication#

NinjaOne uses OAuth authentication. When you connect your NinjaOne account, Pipedream will open a popup window where you can sign into NinjaOne and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any NinjaOne API.

Pipedream requests the following authorization scopes when you connect your account:

monitoringmanagementcontroloffline_access

Create Support Ticket with NinjaOne API on New Custom Webhook Events from Stripe API

Pipedream makes it easy to connect APIs for NinjaOne, Stripe and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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