← Zendesk + Shortcut integrations

Create Story with Shortcut API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API
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Create Story with the Shortcut API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Shortcut action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Pending (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create Story action
    1. Connect your Shortcut account
    2. Configure Archived
    3. Optional- Configure Comment
    4. Optional- Configure Completed at Override Date
    5. Optional- Configure Created at Date
    6. Optional- Configure Due Date
    7. Optional- Configure Description
    8. Optional- Select a Epic ID
    9. Optional- Configure Estimate
    10. Optional- Configure External Id
    11. Optional- Configure External Links
    12. Optional- Select one or more File Ids
    13. Optional- Select one or more Follower Ids
    14. Optional- Select a Iteration Id
    15. Optional- Configure Label
    16. Optional- Select one or more Linked File Ids
    17. Configure Name
    18. Optional- Select one or more Owner Ids
    19. Select a Project Id
    20. Optional- Select a Requested by ID
    21. Optional- Configure Started at Override Date
    22. Optional- Configure Story Link
    23. Optional- Select a Story Type
    24. Optional- Configure Task
    25. Optional- Configure Updated at Date
    26. Optional- Select a Workflow State Id
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to pending status
Version:0.2.2
Key:zendesk-ticket-pended

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Creates a new story in your Shortcut account. See [Create Story](https://shortcut.com/api/rest/v3#Create-Story) in Shortcut Rest API, V3 reference for endpoint documentation.
Version:0.0.1
Key:shortcut-create-story

Shortcut Overview

The Shortcut (formerly Clubhouse.io) API empowers teams to automate project management tasks, streamline workflows, and integrate with other tools seamlessly. Using the API through Pipedream, you can trigger actions based on project updates, synchronize data across platforms, and manipulate Shortcut resources like stories, epics, and sprints programmatically. This ability to interact with Shortcut entities opens up a plethora of automation possibilities, optimizing the development cycle and communication pathways.

Action Code

const shortcut = require("../../shortcut.app");
const get = require("lodash/get");
const validate = require("validate.js");
const utils = require("../../utils");
const constants = require("../../constants");

module.exports = {
  key: "shortcut-create-story",
  name: "Create Story",
  description: "Creates a new story in your Shortcut account. See [Create Story](https://shortcut.com/api/rest/v3#Create-Story) in Shortcut Rest API, V3 reference for endpoint documentation.",
  version: "0.0.1",
  type: "action",
  props: {
    shortcut,
    archived: {
      type: "boolean",
      label: "Archived",
      description: "Controls the story's archived state.",
      default: false,
    },
    comment: {
      type: "object",
      label: "Comment",
      description:
        "A comment object attached to the story must have the following structure: `author_id` which is the member ID of the Comment’s author  (defaults to the user identified by the API token), `created_at` which defaults to the time/date the comment is created, but can be set to reflect another date, `external_id` field that can be set to another unique ID. In the case that the comment has been imported from another tool, the ID in the other tool can be indicated here, `text` is the comment text, and `updated_at` which defaults to the time/date the comment is last updated in Shortcut but can be set to reflect another time/date. See [CreateStoryCommentParams](https://shortcut.com/api/rest/v3#CreateStoryCommentParams) for more info.",
      optional: true,
    },
    completedAtOverride: {
      type: "string",
      label: "Completed at Override Date",
      description:
        "A manual override for the time/date the Story was completed.",
      optional: true,
    },
    createdAt: {
      type: "string",
      label: "Created at Date",
      description: "The time/date the Story was created.",
      optional: true,
    },
    dueDate: {
      type: "string",
      label: "Due Date",
      description: "The due date of the story.",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "The description of the story.",
      default: "",
      optional: true,
    },
    epicId: {
      type: "integer",
      label: "Epic ID",
      description: "The unique identifier of the epic the story belongs to.",
      async options() {
        let options = [];
        const epics = await this.shortcut.callWithRetry("listEpics");
        const isEpicDataAvailable = get(epics, [
          "data",
          "length",
        ]);
        if (!isEpicDataAvailable) {
          return options;
        }
        options = epics.data.map((epic) => ({
          label: epic.name,
          value: epic.id,
        }));
        return options;
      },
      optional: true,
    },
    estimate: {
      type: "integer",
      label: "Estimate",
      description:
        "The numeric point estimate of the story. Can also be null, which means unestimated.",
      optional: true,
    },
    externalId: {
      type: "string",
      label: "External Id",
      description:
        "This field can be set to another unique ID. In the case that the Story has been imported from another tool, the ID in the other tool can be indicated here.",
      optional: true,
    },
    externalLinks: {
      type: "string[]",
      label: "External Links",
      description: "A string array of External Links associated with this story.",
      optional: true,
    },
    fileIds: {
      type: "integer[]",
      label: "File Ids",
      description: "An array of IDs of files attached to the story.",
      async options() {
        let options = [];
        const files = await this.shortcut.callWithRetry("listFiles");
        const isFileDataAvailable = get(files, [
          "data",
          "length",
        ]);
        if (!isFileDataAvailable) {
          return options;
        }
        options = files.data.map((file) => ({
          label: file.name,
          value: file.id,
        }));
        return options;
      },
      optional: true,
    },
    followerIds: {
      type: "string[]",
      label: "Follower Ids",
      description: "A string array of UUIDs of the followers of this story.",
      async options() {
        return await this.shortcut.listMembersAsOptions();
      },
      optional: true,
    },
    iterationId: {
      type: "integer",
      label: "Iteration Id",
      description: "The ID of the iteration the story belongs to.",
      async options() {
        let options = [];
        const iterations = await this.shortcut.callWithRetry("listIterations");
        const isIterationDataAvailable = get(iterations, [
          "data",
          "length",
        ]);
        if (!isIterationDataAvailable) {
          return options;
        }
        options = iterations.data.map((iteration) => ({
          label: iteration.name,
          value: iteration.id,
        }));
        return options;
      },
      optional: true,
    },
    label: {
      type: "object",
      label: "Label",
      description:
        "A label object attached to the story. Each label object must have the following structure: `color` which is an string with the hex color to be displayed with the Label i.e. \"#ff0000\", and a string `name` for the name of the Label. See [CreateLabelParams](https://shortcut.com/api/rest/v3#CreateLabelParams) for more info.",
      optional: true,
    },
    linkedFileIds: {
      type: "integer[]",
      label: "Linked File Ids",
      description:
        "An array of IDs of linked files attached to the story.",
      async options() {
        let options = [];
        const linkedFiles = await this.shortcut.callWithRetry("listLinkedFiles");
        const isLinkedFilesDataAvailable = get(linkedFiles, [
          "data",
          "length",
        ]);
        if (!isLinkedFilesDataAvailable) {
          return options;
        }
        options = linkedFiles.data.map((linkedFile) => ({
          label: linkedFile.name,
          value: linkedFile.id,
        }));
        return options;
      },
      optional: true,
    },
    name: {
      type: "string",
      label: "Name",
      description: "The name of the story.",
    },
    ownerIds: {
      type: "string[]",
      label: "Owner Ids",
      description: "A string array of UUIDs of the owners of this story.",
      async options() {
        return await this.shortcut.listMembersAsOptions();
      },
      optional: true,
    },
    projectId: {
      type: "integer",
      label: "Project Id",
      description: "The ID of the project the story belongs to.",
      async options() {
        let options = [];
        const projects = await this.shortcut.callWithRetry("listProjects");
        const isProjectDataAvailable = get(projects, [
          "data",
          "length",
        ]);
        if (!isProjectDataAvailable) {
          return options;
        }
        options = projects.data.map((project) => ({
          label: project.name,
          value: project.id,
        }));
        return options;
      },
    },
    requestedById: {
      type: "string",
      label: "Requested by ID",
      description: "The ID of the member that requested the story.",
      async options() {
        return await this.shortcut.listMembersAsOptions();
      },
      optional: true,
    },
    startedAtOverride: {
      type: "string",
      label: "Started at Override Date",
      description: "A manual override for the time/date the Story was started.",
      optional: true,
    },
    storyLink: {
      type: "object",
      label: "Story Link",
      description:
        "An story link object attached to the story must have the following structure: `object_id` is the unique ID of the story defined as object, `subject_id` is the unique ID of the story defined as subject, and `verb` which indicates how the subject story acts on the object story, valid values are `blocks`, `duplicates`, or `relates to`. See [CreateStoryLinkParams](https://shortcut.com/api/rest/v3#CreateStoryLinkParams) for more info.",
      optional: true,
    },
    storyType: {
      type: "string",
      label: "Story Type",
      description: "The type of story (feature, bug, chore).",
      options: constants.STORY_TYPES,
      default: "feature",
      optional: true,
    },
    task: {
      type: "object",
      label: "Task",
      description:
        "A task object attached to the story must have the following structure: `complete` which is a boolean, indicating whether the task is completed (defaults to `false`), `created_at` which defaults to the time/date the task is created but can be set to reflect another creation time/date, `description` as a description for the task, `external_id` a field can be set to another unique ID. In the case that the task has been imported from another tool, the ID in the other tool can be indicated here, `owner_ids` as an array of UUIDs for any members you want to add as owners on this new task, `updated_at` which defaults to the time/date the task was last updated in Shortcut but can be set to reflect another time/date. See [CreateTaskParams](https://shortcut.com/api/rest/v3#CreateTaskParams) for more info.",
      optional: true,
    },
    updatedAt: {
      type: "string",
      label: "Updated at Date",
      description: "The time/date the story was updated.",
      optional: true,
    },
    workflowStateId: {
      type: "integer",
      label: "Workflow State Id",
      description: "The ID of the workflow state the story will be in.",
      async options() {
        let options = [];
        const workflows = await this.shortcut.callWithRetry("listWorkflows");
        const isWorkflowDataAvailable = get(workflows, [
          "data",
          "length",
        ]);
        if (!isWorkflowDataAvailable) {
          return options;
        }
        return workflows.data.reduce(function (options, workflow) {
          const hasState = get(workflow, [
            "states",
            "length",
          ]);
          if (!hasState) {
            return options;
          }
          const optionsToAdd = workflow.states.map((state) => ({
            label: `${state.name} (${workflow.name})`,
            value: `${state.id}`,
          }));
          return options.concat(optionsToAdd);
        }, []);
      },
      optional: true,
    },
  },
  async run() {
    const constraints = {
      name: {
        length: {
          maximum: 512,
        },
      },
      description: {
        length: {
          maximum: 100000,
        },
      },
      externalLinks: utils.validateArrayWhenPresent,
      fileIds: utils.validateArrayWhenPresent,
      followerIds: utils.validateArrayWhenPresent,
      inkedFileIds: utils.validateArrayWhenPresent,
      ownerIds: utils.validateArrayWhenPresent,
    };
    const validationResult = validate(
      {
        name: this.name,
        description: this.description,
        externalLinks: this.externalLinks,
        fileIds: this.fileIds,
        followerIds: this.followerIds,
        linkedFileIds: this.linkedFileIds,
        ownerIds: this.ownerIds,
      },
      constraints,
    );
    utils.checkValidationResults(validationResult);
    const story = {
      archived: this.archived,
      completed_at_override: this.completedAtOverride,
      created_at: this.createdAt,
      deadline: this.dueDate,
      description: this.description,
      epic_id: this.epicId,
      estimate: this.estimate,
      external_id: this.externalId,
      external_links: this.externalLinks,
      file_ids: this.fileIds,
      follower_ids: this.followerIds,
      iteration_id: this.iterationId,
      linked_file_ids: this.linkedFileIds,
      name: this.name,
      owner_ids: this.ownerIds,
      project_id: this.projectId,
      requested_by_id: this.requestedById,
      started_at_override: this.startedAtOverride,
      story_type: this.storyType,
      updated_at: this.updatedAt,
      workflow_state_id: this.workflowStateId,
    };
    const comment = utils.convertEmptyStringToUndefined(this.comment);
    if (comment) {
      story.comments = [
        comment,
      ];
    }
    const label = utils.convertEmptyStringToUndefined(this.label);
    if (label) {
      story.labels = [
        label,
      ];
    }
    const storyLink = utils.convertEmptyStringToUndefined(this.storyLink);
    if (storyLink) {
      story.story_links = [
        storyLink,
      ];
    }
    const task = utils.convertEmptyStringToUndefined(this.task);
    if (task) {
      story.tasks = [
        task,
      ];
    }
    const resp = await this.shortcut.callWithRetry("createStory", story);
    return resp.data;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
ShortcutshortcutappThis component uses the Shortcut app.
Archivedarchivedboolean

Controls the story's archived state.

Commentcommentobject

A comment object attached to the story must have the following structure: author_id which is the member ID of the Comment’s author (defaults to the user identified by the API token), created_at which defaults to the time/date the comment is created, but can be set to reflect another date, external_id field that can be set to another unique ID. In the case that the comment has been imported from another tool, the ID in the other tool can be indicated here, text is the comment text, and updated_at which defaults to the time/date the comment is last updated in Shortcut but can be set to reflect another time/date. See CreateStoryCommentParams for more info.

Completed at Override DatecompletedAtOverridestring

A manual override for the time/date the Story was completed.

Created at DatecreatedAtstring

The time/date the Story was created.

Due DatedueDatestring

The due date of the story.

Descriptiondescriptionstring

The description of the story.

Epic IDepicIdintegerSelect a value from the drop down menu.
Estimateestimateinteger

The numeric point estimate of the story. Can also be null, which means unestimated.

External IdexternalIdstring

This field can be set to another unique ID. In the case that the Story has been imported from another tool, the ID in the other tool can be indicated here.

External LinksexternalLinksstring[]

A string array of External Links associated with this story.

File IdsfileIdsinteger[]Select a value from the drop down menu.
Follower IdsfollowerIdsstring[]Select a value from the drop down menu.
Iteration IditerationIdintegerSelect a value from the drop down menu.
Labellabelobject

A label object attached to the story. Each label object must have the following structure: color which is an string with the hex color to be displayed with the Label i.e. "#ff0000", and a string name for the name of the Label. See CreateLabelParams for more info.

Linked File IdslinkedFileIdsinteger[]Select a value from the drop down menu.
Namenamestring

The name of the story.

Owner IdsownerIdsstring[]Select a value from the drop down menu.
Project IdprojectIdintegerSelect a value from the drop down menu.
Requested by IDrequestedByIdstringSelect a value from the drop down menu.
Started at Override DatestartedAtOverridestring

A manual override for the time/date the Story was started.

Story LinkstoryLinkobject

An story link object attached to the story must have the following structure: object_id is the unique ID of the story defined as object, subject_id is the unique ID of the story defined as subject, and verb which indicates how the subject story acts on the object story, valid values are blocks, duplicates, or relates to. See CreateStoryLinkParams for more info.

Story TypestoryTypestringSelect a value from the drop down menu:bugchorefeature
Tasktaskobject

A task object attached to the story must have the following structure: complete which is a boolean, indicating whether the task is completed (defaults to false), created_at which defaults to the time/date the task is created but can be set to reflect another creation time/date, description as a description for the task, external_id a field can be set to another unique ID. In the case that the task has been imported from another tool, the ID in the other tool can be indicated here, owner_ids as an array of UUIDs for any members you want to add as owners on this new task, updated_at which defaults to the time/date the task was last updated in Shortcut but can be set to reflect another time/date. See CreateTaskParams for more info.

Updated at DateupdatedAtstring

The time/date the story was updated.

Workflow State IdworkflowStateIdintegerSelect a value from the drop down menu.

Action Authentication

Shortcut uses API keys for authentication. When you connect your Shortcut account, Pipedream securely stores the keys so you can easily authenticate to Shortcut APIs in both code and no-code steps.

About Shortcut

Project management platform

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Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.