Create Run with PractiTest API on New Ticket (Instant) from Zendesk API

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Trigger workflow on

New Ticket (Instant) from the Zendesk API

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Create Run with the PractiTest API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and PractiTest action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Run action
1. Connect your PractiTest account
2. Select a Project
3. Select a Instance
4. Optional- Configure Exit Code
5. Optional- Configure Run Duration
6. Optional- Configure Automated Execution Output
7. Optional- Configure Version
8. Optional- Configure Custom Fields
9. Optional- Configure Steps
10. Optional- Configure Files
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Run on PractiTest

Description:Create a run [See docs here](https://www.practitest.com/api-v2/#create-a-run-automated-test)

Version:0.0.1

Key:practitest-create-run

View on GitHub

PractiTest Overview#

PractiTest is a test management tool that facilitates the organization, tracking, and planning of software testing processes by integrating with Pipedream's automation capabilities. With the PractiTest API, you're able to manipulate test cases, sets, runs, and report on results programmatically. This powerful combination opens the door to automated workflows that enhance testing processes, improve bug tracking, and provide real-time feedback to your team.

Action Code#

import practitest from "../../app/practitest.app.mjs";
import { defineAction } from "@pipedream/types";
import { ConfigurationError } from "@pipedream/platform";
import { DOCS } from "../../common/constants.mjs";
export default defineAction({
    name: "Create Run",
    description: `Create a run [See docs here](${DOCS.createRun})`,
    key: "practitest-create-run",
    version: "0.0.1",
    type: "action",
    props: {
        practitest,
        projectId: {
            propDefinition: [
                practitest,
                "project",
            ],
        },
        instanceId: {
            propDefinition: [
                practitest,
                "instance",
                (c) => ({
                    projectId: c.projectId,
                }),
            ],
        },
        exitCode: {
            type: "integer",
            label: "Exit Code",
            description: "0 for passed, otherwise failed",
            optional: true,
        },
        runDuration: {
            type: "string",
            label: "Run Duration",
            description: "(HH:MM:SS), to update the run duration of a specific instance	",
            optional: true,
        },
        automatedExecutionOutput: {
            type: "string",
            label: "Automated Execution Output",
            description: "Text output string that will be shown in 'Execution output' field (up to 255 characters)",
            optional: true,
        },
        version: {
            propDefinition: [
                practitest,
                "version",
            ],
            description: "String of the run version",
        },
        customFields: {
            propDefinition: [
                practitest,
                "customFields",
            ],
        },
        steps: {
            type: "string[]",
            label: "Steps",
            description: `An array of JSON-stringified steps objects. [See the docs for a detailed description and examples.](${DOCS.createRun})`,
            optional: true,
        },
        files: {
            type: "string[]",
            label: "Files",
            description: `An array of JSON-stringified file objects. The files' content should be encoded as base64. [See the docs for a detailed description and examples.](${DOCS.createRun})`,
            optional: true,
        },
    },
    async run({ $ }) {
        const { projectId, instanceId, exitCode, runDuration, automatedExecutionOutput, version, customFields, } = this;
        // parse steps and files as json strings
        const params = {
            $,
            projectId,
            attributes: {
                "instance-id": instanceId,
                "exit-code": exitCode,
                "run-duration": runDuration,
                "automated-execution-output": automatedExecutionOutput,
                version,
                "custom-fields": customFields,
            },
        };
        [
            "steps",
            "files",
        ].forEach((prop) => {
            const value = this[prop];
            if (value) {
                try {
                    params[prop] = {
                        data: value.map((str) => JSON.parse(str)),
                    };
                }
                catch (err) {
                    throw new ConfigurationError(`**JSON parse error** - check if the \`${prop}\` prop is a valid JSON-stringified object`);
                }
            }
        });
        const response = await this.practitest.createRun(params);
        $.export("$summary", `Successfully created run (id ${response.data.id})`);
        return response;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
PractiTest	`practitest`	`app`	This component uses the PractiTest app.
Project	`projectId`	`string`	Select a value from the drop down menu.
Instance	`instanceId`	`string`	Select a value from the drop down menu.
Exit Code	`exitCode`	`integer`	0 for passed, otherwise failed
Run Duration	`runDuration`	`string`	(HH:MM:SS), to update the run duration of a specific instance
Automated Execution Output	`automatedExecutionOutput`	`string`	Text output string that will be shown in 'Execution output' field (up to 255 characters)
Version	`version`	`string`	String of the run version
Custom Fields	`customFields`	`object`	A hash of custom-fields with their value
Steps	`steps`	`string[]`	An array of JSON-stringified steps objects. See the docs for a detailed description and examples.
Files	`files`	`string[]`	An array of JSON-stringified file objects. The files' content should be encoded as base64. See the docs for a detailed description and examples.

Create Run with PractiTest API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for PractiTest, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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