Create Page with Notion API on New Ticket from eStreamDesk API

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New Ticket from the eStreamDesk API

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Create Page with the Notion API

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Getting Started#

This integration creates a workflow with a eStreamDesk trigger and Notion action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your eStreamDesk account
2. Configure Polling interval
Configure the Create Page action
1. Connect your Notion account
2. Select a Parent Page ID
3. Optional- Configure Page Title
4. Optional- Select one or more Meta Types
5. Optional- Configure Page Content
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on eStreamDesk

Description:Emit new event when a ticket is created

Version:0.0.2

Key:estreamdesk-new-ticket

View on GitHub

eStreamDesk Overview#

The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.

Trigger Code#

import estreamdesk from "../../estreamdesk.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  estreamdesk,
  key: "estreamdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new event when a ticket is created",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    estreamdesk,
    db: "$.service.db",
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll the eStreamDesk API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  hooks: {
    async activate() {
      const lastId = this._getLastId();
      await this.processTickets({
        lastId,
      },
      25);
    },
  },
  methods: {
    _getLastId() {
      return this.db.get("lastId");
    },
    _setLastId(lastId) {
      this.db.set("lastId", lastId);
    },
    async processTickets(params, limit) {
      const tickets = this.estreamdesk.paginate({
        fn: this.estreamdesk.listTickets,
        params,
        limit,
      });
      let { lastId } = params;

      for await (const event of tickets) {
        if (!lastId || lastId <= event.Id) {
          this._setLastId(event.Id);
        }

        this.emitEvent(event);
        lastId = event.Id;
      }
    },
    emitEvent(event) {
      const ts = new Date();
      this.$emit(event, {
        id: `${event.Id}_${ts}`,
        ts,
        summary: `New ticket: ${event.Id}`,
      });
    },
  },
  async run() {
    const lastId = this._getLastId();
    const params = {};
    if (lastId) params.fromId = lastId;
    await this.processTickets(params);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
eStreamDesk	`estreamdesk`	`app`	This component uses the eStreamDesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the eStreamDesk API on this schedule

Trigger Authentication#

eStreamDesk uses API keys for authentication. When you connect your eStreamDesk account, Pipedream securely stores the keys so you can easily authenticate to eStreamDesk APIs in both code and no-code steps.

You can get your API Key in Site Management > Site Settings. Make sure Save once you generate a new key.

About eStreamDesk#

If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Action#

Create Page on Notion

Description:Creates a page from a parent page. The only valid property is *title*. [See the documentation](https://developers.notion.com/reference/post-page)

Version:0.2.13

Key:notion-create-page

View on GitHub

Notion Overview#

Notion's API allows for the creation, reading, updating, and deleting of pages, databases, and their contents within Notion. Using Pipedream's platform, you can build workflows that connect Notion with various other services to automate tasks such as content management, task tracking, and data synchronization. With Pipedream's serverless execution, you can trigger these workflows on a schedule, or by external events from other services, without managing any infrastructure.

Action Code#

import utils from "../../common/utils.mjs";
import notion from "../../notion.app.mjs";
import base from "../common/base-page-builder.mjs";

export default {
  ...base,
  key: "notion-create-page",
  name: "Create Page",
  description: "Creates a page from a parent page. The only valid property is *title*. [See the documentation](https://developers.notion.com/reference/post-page)",
  version: "0.2.13",
  type: "action",
  props: {
    notion,
    parent: {
      propDefinition: [
        notion,
        "pageId",
      ],
      label: "Parent Page ID",
      description: "The identifier for a Notion parent page",
      reloadProps: true,
    },
    title: {
      propDefinition: [
        notion,
        "title",
      ],
    },
    metaTypes: {
      propDefinition: [
        notion,
        "metaTypes",
      ],
    },
    pageContent: {
      type: "string",
      label: "Page Content",
      description: "Content of the page. You can use Markdown syntax [See docs](https://www.notion.so/help/writing-and-editing-basics#markdown-&-shortcuts)",
      optional: true,
    },
  },
  async additionalProps() {
    return this.buildAdditionalProps({
      meta: this.metaTypes,
    });
  },
  methods: {
    ...base.methods,
    /**
     * Builds a page from a parent page
     * @param parentPage - the parent page
     * @returns the constructed page in Notion format
     */
    buildPage(parentPage) {
      const meta = this.buildPageMeta(parentPage);
      const children = this.createBlocks(this.pageContent);

      const properties = {};
      if (this.title) {
        properties.title = {
          title: utils.buildTextProperty(this.title),
        };
      }

      return {
        ...meta,
        properties,
        children,
      };
    },
    splitChildrenArray(children) {
      const first100Children = children.slice(0, 100);
      const restOfChildren = children.slice(100);
      return {
        first100Children,
        restOfChildren,
      };
    },
    async appendChildren(pageId, children) {
      while (children.length) {
        const {
          first100Children, restOfChildren,
        } = this.splitChildrenArray(children);
        await this.notion.appendBlock(pageId, first100Children);
        children = restOfChildren;
      }
    },
  },
  async run({ $ }) {
    const parentPage = await this.notion.retrievePage(this.parent);
    const page = this.buildPage(parentPage);

    // Notion restricts children array length to <= 100
    const {
      first100Children, restOfChildren,
    } = this.splitChildrenArray(page.children);
    page.children = first100Children;

    const response = await this.notion.createPage(page);

    if (restOfChildren.length) {
      await this.appendChildren(response.id, restOfChildren);
    }

    $.export("$summary", "Created page successfully");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Notion	`notion`	`app`	This component uses the Notion app.
Parent Page ID	`parent`	`string`	Select a value from the drop down menu.
Page Title	`title`	`string`	The page title. Defaults to `Untitled`.
Meta Types	`metaTypes`	`string[]`	Select a value from the drop down menu:`iconcover`
Page Content	`pageContent`	`string`	Content of the page. You can use Markdown syntax See docs

Action Authentication#

Notion uses OAuth authentication. When you connect your Notion account, Pipedream will open a popup window where you can sign into Notion and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Notion API.

Pipedream requests the following authorization scopes when you connect your account:

Create Page with Notion API on New Ticket from eStreamDesk API

Pipedream makes it easy to connect APIs for Notion, eStreamDesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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