Create Page with Confluence API on Chat Status Updated from HelpCrunch API

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Chat Status Updated from the HelpCrunch API

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Create Page with the Confluence API

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Getting Started#

This integration creates a workflow with a HelpCrunch trigger and Confluence action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Chat Status Updated trigger
1. Connect your HelpCrunch account
2. Configure timer
Configure the Create Page action
1. Connect your Confluence account
2. Configure draftInfo
3. Select a Space ID
4. Configure Title
5. Configure Body
6. Optional- Select a Status
7. Optional- Select a Parent Page ID
8. Optional- Select a Subtype
9. Optional- Configure Embedded
10. Optional- Configure Private
11. Optional- Configure Root Level
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Chat Status Updated on HelpCrunch

Description:Emit new event when the status of a chat is updated. [See the documentation](https://docs.helpcrunch.com/en/rest-api-v1/search-chats-v1)

Version:0.0.1

Key:helpcrunch-chat-status-updated

View on GitHub

HelpCrunch Overview#

The HelpCrunch API provides a platform for customer communication, enabling automation of messaging, data synchronization, and customer support activities. It allows you to create and update users, send messages, and manage conversations directly through API calls. Integrating HelpCrunch with Pipedream lets you connect these capabilities to hundreds of other apps, streamlining workflows that can respond dynamically to customer interactions, sync data across platforms, or trigger communications based on specific events.

Trigger Code#

import base from "../common/base.mjs";

export default {
  ...base,
  key: "helpcrunch-chat-status-updated",
  name: "Chat Status Updated",
  description: "Emit new event when the status of a chat is updated. [See the documentation](https://docs.helpcrunch.com/en/rest-api-v1/search-chats-v1)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  hooks: {
    async deploy() {
      const resourceFn = this.getResourceFn();
      const chats = await this.getResources(resourceFn);
      const previousStatuses = {};
      for (const chat of chats) {
        previousStatuses[chat.id] = chat.status;
      }
      this._setLast(previousStatuses);
    },
  },
  methods: {
    ...base.methods,
    getResourceFn() {
      return this.helpcrunch.searchChats;
    },
    generateMeta(chat) {
      const ts = Date.now();
      return {
        id: `${chat.id}${ts}`,
        summary: `Status Updated for Chat with ID ${chat.id}`,
        ts,
      };
    },
  },
  async run() {
    const previousStatuses = this._getLast();
    const currentStatuses = {};
    const resourceFn = this.getResourceFn();
    const chats = await this.getResources(resourceFn);
    for (const chat of chats) {
      currentStatuses[chat.id] = chat.status;
      if (previousStatuses[chat.id] !== chat.status) {
        const meta = this.generateMeta(chat);
        this.$emit(chat, meta);
      }
    }
    this._setLast(currentStatuses);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
HelpCrunch	`helpcrunch`	`app`	This component uses the HelpCrunch app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

HelpCrunch uses API keys for authentication. When you connect your HelpCrunch account, Pipedream securely stores the keys so you can easily authenticate to HelpCrunch APIs in both code and no-code steps.

About HelpCrunch #

One-stop platform to build strong customer relationships

Action#

Create Page on Confluence

Description:Creates a new page in the space. [See the documentation](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-post)

Version:0.0.1

Key:confluence-create-page

View on GitHub

Confluence Overview#

The Confluence API allows you to harness the collaborative power of Confluence programmatically. With it, you can automate content creation, update pages, manage spaces, and extract data for reporting or integration with other tools. Leveraging this API within Pipedream enables streamlined workflows that can react to events or schedule tasks, interacting with Confluence data and connecting to an array of other apps and services.

Action Code#

import confluence from "../../confluence.app.mjs";

export default {
  key: "confluence-create-page",
  name: "Create Page",
  description: "Creates a new page in the space. [See the documentation](https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-post)",
  version: "0.0.1",
  type: "action",
  props: {
    confluence,
    draftInfo: {
      type: "alert",
      alertType: "info",
      content: "Pages are created as published by default, unless specified as a draft in the `Status` prop.",
    },
    spaceId: {
      propDefinition: [
        confluence,
        "spaceId",
      ],
    },
    title: {
      propDefinition: [
        confluence,
        "title",
      ],
      description: "The title of the page",
    },
    body: {
      propDefinition: [
        confluence,
        "body",
      ],
      description: "The body of the page",
    },
    status: {
      propDefinition: [
        confluence,
        "status",
      ],
      description: "The status of the page, specifies if the page will be created as a new page or a draft.",
    },
    parentId: {
      propDefinition: [
        confluence,
        "parentId",
        ({ spaceId }) => ({
          spaceId,
        }),
      ],
      optional: true,
    },
    subtype: {
      type: "string",
      label: "Subtype",
      description: "The subtype of the page",
      optional: true,
      options: [
        "live",
      ],
    },
    embedded: {
      type: "boolean",
      label: "Embedded",
      description: "Whether the page should be embedded",
      optional: true,
    },
    private: {
      type: "boolean",
      label: "Private",
      description: "Whether the page should be private",
      optional: true,
    },
    rootLevel: {
      type: "boolean",
      label: "Root Level",
      description: "Whether the page should be created at the root level",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.confluence.createPage({
      $,
      cloudId: await this.confluence.getCloudId({
        $,
      }),
      data: {
        spaceId: this.spaceId,
        status: this.status,
        title: this.title,
        parentId: this.parentId,
        subtype: this.subtype,
        body: {
          representation: "storage",
          value: this.body,
        },
      },
      params: {
        "embedded": this.embedded,
        "private": this.private,
        "root-level": this.rootLevel,
      },
    });

    $.export("$summary", `Successfully created page with ID: ${response.id}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Confluence	`confluence`	`app`	This component uses the Confluence app.
Space ID	`spaceId`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	The title of the page
Body	`body`	`string`	The body of the page
Status	`status`	`string`	Select a value from the drop down menu:`currentdraft`
Parent Page ID	`parentId`	`string`	Select a value from the drop down menu.
Subtype	`subtype`	`string`	Select a value from the drop down menu:`live`
Embedded	`embedded`	`boolean`	Whether the page should be embedded
Private	`private`	`boolean`	Whether the page should be private
Root Level	`rootLevel`	`boolean`	Whether the page should be created at the root level

Action Authentication#

Confluence uses OAuth authentication. When you connect your Confluence account, Pipedream will open a popup window where you can sign into Confluence and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Confluence API.

Pipedream requests the following authorization scopes when you connect your account:

write:confluence-contentread:confluence-space.summarywrite:confluence-spacewrite:confluence-fileread:confluence-propswrite:confluence-propsmanage:confluence-configurationread:confluence-content.allread:confluence-content.summarysearch:confluenceread:meoffline_accessread:space:confluenceread:blogpost:confluencewrite:blogpost:confluencedelete:blogpost:confluenceread:page:confluencewrite:page:confluencedelete:page:confluence

About Confluence#

Get, create, update, and delete content, spaces, and more.

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Create Page with Confluence API on Chat Status Updated from HelpCrunch API

Pipedream makes it easy to connect APIs for Confluence, HelpCrunch and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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