Create or Update Event with Zoho Calendar API on Ticket Closed (Instant) from Zendesk API

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Ticket Closed (Instant) from the Zendesk API

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Create or Update Event with the Zoho Calendar API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Zoho Calendar action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Closed (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create or Update Event action
1. Connect your Zoho Calendar account
2. Select a Calendar ID
3. Optional- Select a Event ID
4. Configure Start Time
5. Configure End Time
6. Optional- Configure Title
7. Optional- Configure Description
8. Optional- Select a Timezone
9. Optional- Configure Is Private
10. Optional- Configure Is All Day
11. Optional- Configure Location
12. Optional- Configure URL
13. Optional- Configure Guest Attendees
14. Optional- Configure View Attendees
15. Optional- Configure Invite Attendees
16. Optional- Configure Edit Attendees
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Closed (Instant) on Zendesk

Description:Emit new event when a ticket has changed to closed status

Version:0.2.2

Key:zendesk-ticket-closed

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create or Update Event on Zoho Calendar

Description:Create or update a event in a particular calendar of the user. [See the documentation](https://www.zoho.com/calendar/help/api/post-create-event.html)

Version:0.0.3

Key:zoho_calendar-create-or-update-event

View on GitHub

Zoho Calendar Overview#

Zoho Calendar API allows for the integration and manipulation of calendar events, giving you the power to automate workflows involving scheduling, reminders, and event management right within Pipedream. With this API, you can create, read, update, or delete events, and also respond to invites. By leveraging Pipedream's capabilities, you can connect Zoho Calendar with various other services to streamline your calendar management and synchronize events with other apps, or trigger actions based on calendar events.

Action Code#

import app from "../../zoho_calendar.app.mjs";
import { TIME_ZONES } from "../common/constants.mjs";

export default {
  key: "zoho_calendar-create-or-update-event",
  name: "Create or Update Event",
  description: "Create or update a event in a particular calendar of the user. [See the documentation](https://www.zoho.com/calendar/help/api/post-create-event.html)",
  version: "0.0.3",
  type: "action",
  props: {
    app,
    calendarId: {
      propDefinition: [
        app,
        "calendarId",
      ],
    },
    eventId: {
      propDefinition: [
        app,
        "eventId",
        (c) => ({
          calendarId: c.calendarId,
        }),
      ],
    },
    startTime: {
      type: "string",
      label: "Start Time",
      description: "The start time of the event, The format should be`yyyyMMddTHHmmssZ` in GMT format or `yyyyMMdd`. e.g. `20230715T112200Z`",
    },
    endTime: {
      type: "string",
      label: "End Time",
      description: "The end time of the event, The format should be`yyyyMMddTHHmmssZ` in GMT format or `yyyyMMdd`. e.g. `20230715T132200Z`",
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the event",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "The description of the event",
      optional: true,
    },
    timezone: {
      type: "string",
      label: "Timezone",
      description: "The timezone of the event",
      optional: true,
      options: TIME_ZONES,
    },
    isPrivate: {
      type: "boolean",
      label: "Is Private",
      description: "Whether the event is private or not",
      optional: true,
    },
    isAllDay: {
      type: "boolean",
      label: "Is All Day",
      description: "Whether the event is all day or not",
      optional: true,
    },
    location: {
      type: "string",
      label: "Location",
      description: "The location of the event",
      optional: true,
    },
    url: {
      type: "string",
      label: "URL",
      description: "The URL of the event",
      optional: true,
    },
    guestAttendees: {
      type: "string[]",
      label: "Guest Attendees",
      description: "This param is used to include attendees with guest permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`",
      optional: true,
    },
    viewAttendees: {
      type: "string[]",
      label: "View Attendees",
      description: "This param is used to include attendees with viewing permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`",
      optional: true,
    },
    inviteAttendees: {
      type: "string[]",
      label: "Invite Attendees",
      description: "This param is used to include attendees with inviting permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`",
      optional: true,
    },
    editAttendees: {
      type: "string[]",
      label: "Edit Attendees",
      description: "This param is used to include attendees with editing permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`",
      optional: true,
    },
  },
  methods: {
    formatAttendees(attendees, permission) {
      return (attendees || []).map((email) => ({
        email,
        permission,
      }));
    },
    async getEtag($, calendarId, eventId) {
      if (eventId) {
        const { events } = await this.app.getEvent({
          $,
          calendarId,
          eventId,
        });
        console.log(events);
        return events[0]?.etag;
      }
      return undefined;
    },
  },
  async run({ $ }) {
    const {
      eventId,
      calendarId,
    } = this;

    const etag = await this.getEtag($, calendarId, eventId);

    const attendees = [];
    attendees.push(...this.formatAttendees(this.guestAttendees, 0));
    attendees.push(...this.formatAttendees(this.viewAttendees, 1));
    attendees.push(...this.formatAttendees(this.inviteAttendees, 2));
    attendees.push(...this.formatAttendees(this.editAttendees, 3));

    const data = {
      dateandtime: {
        start: this.startTime,
        end: this.endTime,
        timezone: this.timezone,
      },
      title: this.title,
      description: this.description,
      isprivate: this.isPrivate,
      isallday: this.isAllDay,
      location: this.location,
      url: this.url,
      etag,
      attendees: attendees.length
        ? attendees
        : undefined,
    };

    const method = eventId
      ? "updateEvent"
      : "createEvent";

    const result = await this.app[method]({
      $,
      calendarId,
      eventId,
      data,
    });
    $.export("$summary", `Successfully persisted calendar with UID: ${result?.events[0]?.uid}`);
    return result;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Calendar	`app`	`app`	This component uses the Zoho Calendar app.
Calendar ID	`calendarId`	`string`	Select a value from the drop down menu.
Event ID	`eventId`	`string`	Select a value from the drop down menu.
Start Time	`startTime`	`string`	The start time of the event, The format should be`yyyyMMddTHHmmssZ` in GMT format or `yyyyMMdd`. e.g. `20230715T112200Z`
End Time	`endTime`	`string`	The end time of the event, The format should be`yyyyMMddTHHmmssZ` in GMT format or `yyyyMMdd`. e.g. `20230715T132200Z`
Title	`title`	`string`	The title of the event
Description	`description`	`string`	The description of the event
Timezone	`timezone`	`string`	Select a value from the drop down menu:`{ "label": "(GMT-11:00) Midway Island, Samoa", "value": "Pacific/Midway" }{ "label": "(GMT-10:00) Hawaii", "value": "Pacific/Honolulu" }{ "label": "(GMT-8:00) Alaska", "value": "America/Juneau" }{ "label": "(GMT-7:00) Dawson, Yukon", "value": "America/Dawson" }{ "label": "(GMT-7:00) Arizona", "value": "America/Phoenix" }{ "label": "(GMT-7:00) Tijuana", "value": "America/Tijuana" }{ "label": "(GMT-7:00) Pacific Time", "value": "America/Los_Angeles" }{ "label": "(GMT-6:00) Mountain Time", "value": "America/Boise" }{ "label": "(GMT-6:00) Chihuahua, La Paz, Mazatlan", "value": "America/Chihuahua" }{ "label": "(GMT-6:00) Saskatchewan", "value": "America/Regina" }{ "label": "(GMT-6:00) Central America", "value": "America/Belize" }{ "label": "(GMT-5:00) Central Time", "value": "America/Chicago" }{ "label": "(GMT-5:00) Guadalajara, Mexico City, Monterrey", "value": "America/Mexico_City" }{ "label": "(GMT-5:00) Bogota, Lima, Quito", "value": "America/Bogota" }{ "label": "(GMT-4:00) Eastern Time", "value": "America/Detroit" }{ "label": "(GMT-4:00) Caracas, La Paz", "value": "America/Caracas" }{ "label": "(GMT-3:00) Santiago", "value": "America/Santiago" }{ "label": "(GMT-3:00) Brasilia", "value": "America/Sao_Paulo" }{ "label": "(GMT-3:00) Montevideo", "value": "America/Montevideo" }{ "label": "(GMT-3:00) Buenos Aires, Georgetown", "value": "America/Argentina/Buenos_Aires" }{ "label": "(GMT-3:00) Asuncion", "value": "America/Asuncion" }{ "label": "(GMT-2:30) Newfoundland and Labrador", "value": "America/St_Johns" }{ "label": "(GMT-2:00) Greenland", "value": "America/Godthab" }{ "label": "(GMT-1:00) Cape Verde Islands", "value": "Atlantic/Cape_Verde" }{ "label": "(GMT+0:00) Azores", "value": "Atlantic/Azores" }{ "label": "(GMT+0:00) UTC", "value": "Etc/GMT" }{ "label": "(GMT+0:00) Casablanca, Monrovia", "value": "Africa/Casablanca" }{ "label": "(GMT+1:00) Edinburgh, London", "value": "Europe/London" }{ "label": "(GMT+1:00) Dublin", "value": "Europe/Dublin" }{ "label": "(GMT+1:00) Lisbon", "value": "Europe/Lisbon" }{ "label": "(GMT+1:00) Canary Islands", "value": "Atlantic/Canary" }{ "label": "(GMT+1:00) West Central Africa", "value": "Africa/Algiers" }{ "label": "(GMT+2:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague", "value": "Europe/Belgrade" }{ "label": "(GMT+2:00) Sarajevo, Skopje, Warsaw, Zagreb", "value": "Europe/Sarajevo" }{ "label": "(GMT+2:00) Brussels, Copenhagen, Madrid, Paris", "value": "Europe/Brussels" }{ "label": "(GMT+2:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna", "value": "Europe/Amsterdam" }{ "label": "(GMT+2:00) Cairo", "value": "Africa/Cairo" }{ "label": "(GMT+2:00) Harare, Pretoria", "value": "Africa/Harare" }{ "label": "(GMT+3:00) Bucharest", "value": "Europe/Bucharest" }{ "label": "(GMT+3:00) Helsinki, Kiev, Riga, Sofia, Tallinn, Vilnius", "value": "Europe/Helsinki" }{ "label": "(GMT+3:00) Athens, Minsk", "value": "Europe/Athens" }{ "label": "(GMT+3:00) Jerusalem", "value": "Asia/Jerusalem" }{ "label": "(GMT+3:00) Istanbul, Moscow, St. Petersburg, Volgograd", "value": "Europe/Moscow" }{ "label": "(GMT+3:00) Kuwait, Riyadh", "value": "Asia/Kuwait" }{ "label": "(GMT+3:00) Nairobi", "value": "Africa/Nairobi" }{ "label": "(GMT+3:00) Baghdad", "value": "Asia/Baghdad" }{ "label": "(GMT+3:30) Tehran", "value": "Asia/Tehran" }{ "label": "(GMT+4:00) Abu Dhabi, Muscat", "value": "Asia/Dubai" }{ "label": "(GMT+4:00) Baku, Tbilisi, Yerevan", "value": "Asia/Baku" }{ "label": "(GMT+4:30) Kabul", "value": "Asia/Kabul" }{ "label": "(GMT+5:00) Ekaterinburg", "value": "Asia/Yekaterinburg" }{ "label": "(GMT+5:00) Islamabad, Karachi, Tashkent", "value": "Asia/Karachi" }{ "label": "(GMT+5:30) Chennai, Kolkata, Mumbai, New Delhi", "value": "Asia/Kolkata" }{ "label": "(GMT+5:30) Sri Jayawardenepura", "value": "Asia/Colombo" }{ "label": "(GMT+5:45) Kathmandu", "value": "Asia/Kathmandu" }{ "label": "(GMT+6:00) Astana, Dhaka", "value": "Asia/Dhaka" }{ "label": "(GMT+6:00) Almaty, Novosibirsk", "value": "Asia/Almaty" }{ "label": "(GMT+6:30) Yangon Rangoon", "value": "Asia/Rangoon" }{ "label": "(GMT+7:00) Bangkok, Hanoi, Jakarta", "value": "Asia/Bangkok" }{ "label": "(GMT+7:00) Krasnoyarsk", "value": "Asia/Krasnoyarsk" }{ "label": "(GMT+8:00) Beijing, Chongqing, Hong Kong SAR, Urumqi", "value": "Asia/Shanghai" }{ "label": "(GMT+8:00) Kuala Lumpur, Singapore", "value": "Asia/Kuala_Lumpur" }{ "label": "(GMT+8:00) Taipei", "value": "Asia/Taipei" }{ "label": "(GMT+8:00) Perth", "value": "Australia/Perth" }{ "label": "(GMT+8:00) Irkutsk, Ulaanbaatar", "value": "Asia/Irkutsk" }{ "label": "(GMT+9:00) Seoul", "value": "Asia/Seoul" }{ "label": "(GMT+9:00) Osaka, Sapporo, Tokyo", "value": "Asia/Tokyo" }{ "label": "(GMT+9:30) Darwin", "value": "Australia/Darwin" }{ "label": "(GMT+10:00) Yakutsk", "value": "Asia/Yakutsk" }{ "label": "(GMT+10:00) Brisbane", "value": "Australia/Brisbane" }{ "label": "(GMT+10:00) Vladivostok", "value": "Asia/Vladivostok" }{ "label": "(GMT+10:00) Guam, Port Moresby", "value": "Pacific/Guam" }{ "label": "(GMT+10:30) Adelaide", "value": "Australia/Adelaide" }{ "label": "(GMT+11:00) Canberra, Melbourne, Sydney", "value": "Australia/Sydney" }{ "label": "(GMT+11:00) Hobart", "value": "Australia/Hobart" }{ "label": "(GMT+11:00) Magadan, Solomon Islands, New Caledonia", "value": "Asia/Magadan" }{ "label": "(GMT+12:00) Kamchatka, Marshall Islands", "value": "Asia/Kamchatka" }{ "label": "(GMT+12:00) Fiji Islands", "value": "Pacific/Fiji" }{ "label": "(GMT+13:00) Auckland, Wellington", "value": "Pacific/Auckland" }{ "label": "(GMT+13:00) Nuku'alofa", "value": "Pacific/Tongatapu" }`
Is Private	`isPrivate`	`boolean`	Whether the event is private or not
Is All Day	`isAllDay`	`boolean`	Whether the event is all day or not
Location	`location`	`string`	The location of the event
URL	`url`	`string`	The URL of the event
Guest Attendees	`guestAttendees`	`string[]`	This param is used to include attendees with guest permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`
View Attendees	`viewAttendees`	`string[]`	This param is used to include attendees with viewing permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`
Invite Attendees	`inviteAttendees`	`string[]`	This param is used to include attendees with inviting permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`
Edit Attendees	`editAttendees`	`string[]`	This param is used to include attendees with editing permissions. provide one email for each attendees, e.g. `['user1@domain.com', 'user2@domain.com']`

Action Authentication#

Zoho Calendar uses OAuth authentication. When you connect your Zoho Calendar account, Pipedream will open a popup window where you can sign into Zoho Calendar and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Calendar API.

Pipedream requests the following authorization scopes when you connect your account:

ZohoCalendar.calendar.ALLZohoCalendar.event.READZohoCalendar.event.UPDATEZohoCalendar.event.CREATE

Create or Update Event with Zoho Calendar API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Zoho Calendar, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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