Create Message with Cisco Webex API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Message with the Cisco Webex API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Cisco Webex action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Message action
1. Connect your Cisco Webex account
2. Configure Text
3. Optional- Configure Markdown
4. Optional- Configure Person ID
5. Optional- Configure To Person Email
6. Optional- Select a Room ID
7. Optional- Select a Parent ID
8. Optional- Configure File
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Message on Cisco Webex

Description:Post a plain text or [rich text](https://developer.webex.com/docs/basics#formatting-messages) message, and optionally, a [file attachment](https://developer.webex.com/docs/basics#message-attachments), to a room. [See the docs here](https://developer.webex.com/docs/api/v1/messages/create-a-message)

Version:0.1.0

Key:cisco_webex-create-message

View on GitHub

Cisco Webex Overview#

The Cisco Webex API allows developers to integrate their applications with Cisco's robust collaboration tools, creating a workflow of communication within teams and automating various aspects of the meeting lifecycle, from scheduling to follow-up actions. With this API, you can streamline meeting setups, fetch detailed information about participants and meetings, send messages to spaces (rooms), and manage your Webex resources programmatically. Leveraging Pipedream's capabilities, you can connect these features with other apps to automate complex tasks, analyze meeting data, enhance productivity, and maintain a well-organized communication ecosystem.

Action Code#

import ciscoWebex from "../../cisco_webex.app.mjs";

export default {
  key: "cisco_webex-create-message",
  name: "Create Message",
  description: "Post a plain text or [rich text](https://developer.webex.com/docs/basics#formatting-messages) message, and optionally, a [file attachment](https://developer.webex.com/docs/basics#message-attachments), to a room. [See the docs here](https://developer.webex.com/docs/api/v1/messages/create-a-message)",
  type: "action",
  version: "0.1.0",
  props: {
    ciscoWebex,
    text: {
      type: "string",
      label: "Text",
      description: "The message, in plain text. If markdown is specified this parameter may be optionally used to provide alternate text for UI clients that do not support rich text. The maximum message length is 7439 bytes.",
    },
    markdown: {
      type: "string",
      label: "Markdown",
      description: "The message, in Markdown format. The maximum message length is 7439 bytes.",
      optional: true,
    },
    toPersonId: {
      propDefinition: [
        ciscoWebex,
        "personId",
      ],
      optional: true,
    },
    toPersonEmail: {
      type: "string",
      label: "To Person Email",
      description: "The email address of the recipient when sending a private 1:1 message.",
      optional: true,
    },
    roomId: {
      optional: true,
      propDefinition: [
        ciscoWebex,
        "roomId",
      ],
    },
    parentId: {
      optional: true,
      propDefinition: [
        ciscoWebex,
        "messageId",
        ({ roomId }) => ({
          roomId,
        }),
      ],
    },
    file: {
      type: "string",
      label: "File",
      description: "The public URL to a binary file to be posted into the room. (E.g. `http://www.example.com/images/media.png`)",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      roomId,
      parentId,
      toPersonId,
      toPersonEmail,
      text,
      markdown,
      file,
    } = this;

    const files = file && [
      file,
    ] || undefined;

    const response =
      await this.ciscoWebex.createMessage({
        data: {
          roomId,
          parentId,
          toPersonId,
          toPersonEmail,
          text,
          markdown,
          files,
        },
      });

    $.export("$summary", `Successfully posted message with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Cisco Webex	`ciscoWebex`	`app`	This component uses the Cisco Webex app.
Text	`text`	`string`	The message, in plain text. If markdown is specified this parameter may be optionally used to provide alternate text for UI clients that do not support rich text. The maximum message length is 7439 bytes.
Markdown	`markdown`	`string`	The message, in Markdown format. The maximum message length is 7439 bytes.
Person ID	`toPersonId`	`string`	The person ID of the recipient when sending a private 1:1 message.
To Person Email	`toPersonEmail`	`string`	The email address of the recipient when sending a private 1:1 message.
Room ID	`roomId`	`string`	Select a value from the drop down menu.
Parent ID	`parentId`	`string`	Select a value from the drop down menu.
File	`file`	`string`	The public URL to a binary file to be posted into the room. (E.g. `http://www.example.com/images/media.png`)

Action Authentication#

Cisco Webex uses OAuth authentication. When you connect your Cisco Webex account, Pipedream will open a popup window where you can sign into Cisco Webex and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Cisco Webex API.

Pipedream requests the following authorization scopes when you connect your account:

spark:allspark-admin:people_readspark-admin:people_writespark:devices_readspark:devices_write

Create Message with Cisco Webex API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Cisco Webex, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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