Create Mail Check with OnlineCheckWriter API on New Ticket from eStreamDesk API

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Trigger workflow on

New Ticket from the eStreamDesk API

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Create Mail Check with the OnlineCheckWriter API

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Getting Started#

This integration creates a workflow with a eStreamDesk trigger and OnlineCheckWriter action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your eStreamDesk account
2. Configure Polling interval
Configure the Create Mail Check action
1. Connect your OnlineCheckWriter account
2. Optional- Configure Shipping To Custom Address?
3. Optional- Select a Custom From Address ID
4. Optional- Select a Custom To Address ID
5. Optional- Select a Custom Shipping Type ID
6. Select a Check ID
7. Select a Shipping Type ID
8. Select a Paper Type ID
9. Optional- Select a Inform Type ID
10. Optional- Configure Enable SMS Inform
11. Optional- Configure Enable Email Inform
12. Optional- Configure Payee Email
13. Optional- Configure Payee Phone
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on eStreamDesk

Description:Emit new event when a ticket is created

Version:0.0.2

Key:estreamdesk-new-ticket

View on GitHub

eStreamDesk Overview#

The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.

Trigger Code#

import estreamdesk from "../../estreamdesk.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  estreamdesk,
  key: "estreamdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new event when a ticket is created",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    estreamdesk,
    db: "$.service.db",
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll the eStreamDesk API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  hooks: {
    async activate() {
      const lastId = this._getLastId();
      await this.processTickets({
        lastId,
      },
      25);
    },
  },
  methods: {
    _getLastId() {
      return this.db.get("lastId");
    },
    _setLastId(lastId) {
      this.db.set("lastId", lastId);
    },
    async processTickets(params, limit) {
      const tickets = this.estreamdesk.paginate({
        fn: this.estreamdesk.listTickets,
        params,
        limit,
      });
      let { lastId } = params;

      for await (const event of tickets) {
        if (!lastId || lastId <= event.Id) {
          this._setLastId(event.Id);
        }

        this.emitEvent(event);
        lastId = event.Id;
      }
    },
    emitEvent(event) {
      const ts = new Date();
      this.$emit(event, {
        id: `${event.Id}_${ts}`,
        ts,
        summary: `New ticket: ${event.Id}`,
      });
    },
  },
  async run() {
    const lastId = this._getLastId();
    const params = {};
    if (lastId) params.fromId = lastId;
    await this.processTickets(params);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
eStreamDesk	`estreamdesk`	`app`	This component uses the eStreamDesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the eStreamDesk API on this schedule

Trigger Authentication#

eStreamDesk uses API keys for authentication. When you connect your eStreamDesk account, Pipedream securely stores the keys so you can easily authenticate to eStreamDesk APIs in both code and no-code steps.

You can get your API Key in Site Management > Site Settings. Make sure Save once you generate a new key.

About eStreamDesk#

If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Action#

Create Mail Check on OnlineCheckWriter

Description:Creates a mail check. [See the documentation](https://apiv3.onlinecheckwriter.com/#f4562b65-70e8-4c4d-8444-8898e61ab7f0).

Version:0.0.1

Key:onlinecheckwriter-create-mail-check

View on GitHub

Action Code#

import app from "../../onlinecheckwriter.app.mjs";

export default {
  key: "onlinecheckwriter-create-mail-check",
  name: "Create Mail Check",
  description: "Creates a mail check. [See the documentation](https://apiv3.onlinecheckwriter.com/#f4562b65-70e8-4c4d-8444-8898e61ab7f0).",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    isShippingToCustomAddress: {
      type: "boolean",
      label: "Shipping To Custom Address?",
      description: "Value is `true` if sending mail to custom address. Default `false`",
      optional: true,
    },
    customFromAddressId: {
      description: "Must be a custom from address ID. Required if **Shipping To Custom Address?** is `true`.",
      propDefinition: [
        app,
        "customFromAddressId",
      ],
    },
    customToAddressId: {
      description: "Must be a custom to address ID. Required if **Shipping To Custom Address?** is `true`.",
      propDefinition: [
        app,
        "customToAddressId",
      ],
    },
    customShippingTypeId: {
      label: "Custom Shipping Type ID",
      description: "Must be a valid custom shipping type ID. Required if **Shipping To Custom Address?** is `true`.",
      propDefinition: [
        app,
        "shippingTypeId",
      ],
    },
    checkId: {
      propDefinition: [
        app,
        "checkId",
      ],
    },
    shippingTypeId: {
      optional: false,
      description: "The shipping type ID of the check.",
      propDefinition: [
        app,
        "shippingTypeId",
      ],
    },
    paperTypeId: {
      propDefinition: [
        app,
        "paperTypeId",
      ],
    },
    informTypeId: {
      propDefinition: [
        app,
        "informTypeId",
      ],
    },
    enableSmsInform: {
      propDefinition: [
        app,
        "enableSmsInform",
      ],
    },
    enableEmailInform: {
      type: "boolean",
      label: "Enable Email Inform",
      description: "Value is `true` if email inform is enabled. Default `false`.",
      optional: true,
    },
    payeeEmail: {
      description: "Required if **Enable Email Inform** is `true` and there is no email on the associated payee.",
      propDefinition: [
        app,
        "payeeEmail",
      ],
    },
    payeePhone: {
      description: "Required if **Enable SMS Inform** is `true` and there is no phone on the associated payee.",
      propDefinition: [
        app,
        "payeePhone",
      ],
    },
  },
  methods: {
    createMailChecks(args = {}) {
      return this.app.post({
        path: "/mailchecks",
        ...args,
      });
    },
  },
  async run({ $ }) {
    const {
      createMailChecks,
      isShippingToCustomAddress,
      customFromAddressId,
      customToAddressId,
      customShippingTypeId,
      checkId,
      shippingTypeId,
      paperTypeId,
      informTypeId,
      enableSmsInform,
      enableEmailInform,
      payeeEmail,
      payeePhone,
    } = this;

    const response = await createMailChecks({
      $,
      data: {
        isShippingToCustomAddress,
        customFromAddressId,
        customToAddressId,
        customShippingTypeId,
        mailChecks: [
          {
            checkId,
            shippingTypeId,
            paperTypeId,
            informTypeId,
            ...(enableSmsInform !== undefined && {
              enableSmsInform: +enableSmsInform,
            }),
            ...(enableEmailInform !== undefined && {
              enableEmailInform: +enableEmailInform,
            }),
            payeeEmail,
            payeePhone,
          },
        ],
      },
    });
    $.export("$summary", "Successfully created and mailed checks.");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
OnlineCheckWriter	`app`	`app`	This component uses the OnlineCheckWriter app.
Shipping To Custom Address?	`isShippingToCustomAddress`	`boolean`	Value is `true` if sending mail to custom address. Default `false`
Custom From Address ID	`customFromAddressId`	`string`	Select a value from the drop down menu.
Custom To Address ID	`customToAddressId`	`string`	Select a value from the drop down menu.
Custom Shipping Type ID	`customShippingTypeId`	`string`	Select a value from the drop down menu:`{ "label": "First Class", "value": "1" }{ "label": "First Class with Tracking", "value": "3" }{ "label": "Priority Mail", "value": "4" }{ "label": "Express Mail", "value": "5" }{ "label": "Standard Overnight -Fedex-By 3pm the next business day", "value": "12" }{ "label": "Fedex Saturday Delivery", "value": "20" }`
Check ID	`checkId`	`string`	Select a value from the drop down menu.
Shipping Type ID	`shippingTypeId`	`string`	Select a value from the drop down menu:`{ "label": "First Class", "value": "1" }{ "label": "First Class with Tracking", "value": "3" }{ "label": "Priority Mail", "value": "4" }{ "label": "Express Mail", "value": "5" }{ "label": "Standard Overnight -Fedex-By 3pm the next business day", "value": "12" }{ "label": "Fedex Saturday Delivery", "value": "20" }`
Paper Type ID	`paperTypeId`	`string`	Select a value from the drop down menu:`{ "label": "Regular Check Paper", "value": "7" }{ "label": "Hollogram Check Paper", "value": "8" }{ "label": "Ultra Hollogram Check Paper", "value": "9" }`
Inform Type ID	`informTypeId`	`string`	Select a value from the drop down menu:`{ "label": "Notify Receiver by Sms", "value": "10" }`
Enable SMS Inform	`enableSmsInform`	`boolean`	Value is `true` if SMS inform is enabled. Default `false`
Enable Email Inform	`enableEmailInform`	`boolean`	Value is `true` if email inform is enabled. Default `false`.
Payee Email	`payeeEmail`	`string`	Required if Enable Email Inform is `true` and there is no email on the associated payee.
Payee Phone	`payeePhone`	`string`	Required if Enable SMS Inform is `true` and there is no phone on the associated payee.