Create Issue with GitHub API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Issue with the GitHub API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and GitHub action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Issue action
1. Connect your GitHub account
2. Select a Repository
3. Configure Title
4. Optional- Configure Body
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Issue on GitHub

Description:Create a new issue in a Gihub repo. [See the documentation](https://docs.github.com/en/rest/issues/issues#create-an-issue)

Version:0.3.0

Key:github-create-issue

View on GitHub

GitHub Overview#

The GitHub API is a powerful gateway to interaction with GitHub's vast web of data and services, offering a suite of endpoints to manipulate and retrieve information on repositories, pull requests, issues, and more. Harnessing this API on Pipedream, you can orchestrate automated workflows that respond to events in real-time, manage repository data, streamline collaborative processes, and connect GitHub with other services for a more integrated development lifecycle.

Action Code#

import { checkPushPermission } from "../../common/utils.mjs";
import github from "../../github.app.mjs";
import asyncProps from "../common/asyncProps.mjs";

export default {
  key: "github-create-issue",
  name: "Create Issue",
  description: "Create a new issue in a Gihub repo. [See the documentation](https://docs.github.com/en/rest/issues/issues#create-an-issue)",
  version: "0.3.0",
  type: "action",
  props: {
    github,
    repoFullname: {
      propDefinition: [
        github,
        "repoFullname",
      ],
      reloadProps: true,
    },
    title: {
      label: "Title",
      description: "The title of the issue",
      type: "string",
    },
    body: {
      label: "Body",
      description: "The text body of the issue",
      type: "string",
      optional: true,
    },
  },
  methods: {
    checkPushPermission,
  },
  async additionalProps() {
    const canPush = await this.checkPushPermission();
    return canPush
      ? {
        assignees: asyncProps.assignees,
        labels: asyncProps.labels,
        milestoneNumber: asyncProps.milestoneNumber,
      }
      : {
        infoBox: {
          type: "alert",
          alertType: "info",
          content: "Labels, assignees and milestones can only be set by users with push access to the repository.",
        },
      };
  },
  async run({ $ }) {
    const { // eslint-disable-next-line no-unused-vars
      github, repoFullname, infoBox, ...data
    } = this;

    const response = await github.createIssue({
      repoFullname,
      data,
    });

    $.export("$summary", `Successfully created issue (ID: ${response.id})`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
GitHub	`github`	`app`	This component uses the GitHub app.
Repository	`repoFullname`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	The title of the issue
Body	`body`	`string`	The text body of the issue

Action Authentication#

GitHub uses OAuth authentication. When you connect your GitHub account, Pipedream will open a popup window where you can sign into GitHub and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any GitHub API.

Pipedream requests the following authorization scopes when you connect your account:

repoadmin:orgadmin:public_keyadmin:org_hookgistprojectnotificationsuserwrite:discussionwrite:packagesread:packagesadmin:repo_hook

Create Issue with GitHub API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for GitHub, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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