Create HTTP Check with Pingdom API on New Ticket (Instant) from Zendesk API

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New Ticket (Instant) from the Zendesk API

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Create HTTP Check with the Pingdom API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Pingdom action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create HTTP Check action
1. Connect your Pingdom account
2. Configure Host
3. Configure Name
4. Optional- Configure Auth
5. Optional- Configure Custom Message
6. Optional- Configure Integration Ids
7. Optional- Configure IPV6
8. Optional- Configure Notify Again Every
9. Optional- Configure Notify When Backup
10. Optional- Configure Paused
11. Optional- Select one or more Probe Filters
12. Optional- Select a Resolution
13. Optional- Configure Responsetime Threshold
14. Optional- Configure Send Notification When Down
15. Optional- Configure Tags
16. Optional- Select one or more Team Ids
17. Optional- Select one or more User Ids
18. Optional- Configure Encryption
19. Optional- Configure Port
20. Optional- Configure SSL Down Days Before
21. Optional- Configure Verify Certificate
22. Optional- Configure Post Data
23. Optional- Configure Request Headers
24. Optional- Configure Should Contain
25. Optional- Configure Should Not Contain
26. Optional- Configure URL
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create HTTP Check on Pingdom

Description:Creates a new HTTP check in Pingdom. [See the documentation](https://docs.pingdom.com/api/#tag/Checks/operation/post.checks)

Version:0.0.1

Key:pingdom-create-http-check

View on GitHub

Pingdom Overview#

The Pingdom API offers a suite of endpoints to monitor the uptime, performance, and interactions for websites and web applications. With this API, you can automate the retrieval of monitor statuses, alerts, and performance data. Integrating Pingdom with Pipedream allows developers to create custom workflows that can notify teams of incidents, track performance metrics, or even trigger actions based on website status changes.

Action Code#

import {
  PROBE_FILTERS_OPTIONS,
  RESOLUTION_OPTIONS,
} from "../../common/constants.mjs";
import { removeHttp } from "../../common/utils.mjs";
import pingdom from "../../pingdom.app.mjs";

export default {
  key: "pingdom-create-http-check",
  name: "Create HTTP Check",
  description: "Creates a new HTTP check in Pingdom. [See the documentation](https://docs.pingdom.com/api/#tag/Checks/operation/post.checks)",
  version: "0.0.1",
  type: "action",
  props: {
    pingdom,
    host: {
      type: "string",
      label: "Host",
      description: "The target host for the check.",
    },
    name: {
      type: "string",
      label: "Name",
      description: "The name of the check.",
    },
    auth: {
      type: "string",
      label: "Auth",
      description: "Username and password, colon separated.",
      optional: true,
    },
    customMessage: {
      type: "string",
      label: "Custom Message",
      description: "Custom message that will be added to email and webhook alerts.",
      optional: true,
    },
    integrationIds: {
      type: "integer[]",
      label: "Integration Ids",
      description: "Integration identifiers.",
      optional: true,
    },
    ipv6: {
      type: "boolean",
      label: "IPV6",
      description: "Use ipv6 instead of ipv4, if an IP address is provided as host this will be overrided by the IP address version.",
      optional: true,
    },
    notifyAgainEvery: {
      type: "string",
      label: "Notify Again Every",
      description: "Notify again every n result. 0 means that no extra notifications will be sent.",
      optional: true,
    },
    notifyWhenBackup: {
      type: "boolean",
      label: "Notify When Backup",
      description: "Notify when back up again.",
      optional: true,
    },
    paused: {
      type: "boolean",
      label: "Paused",
      description: "Whether the check is paused or not.",
      optional: true,
    },
    probeFilters: {
      type: "string[]",
      label: "Probe Filters",
      description: "Filters used for probe selections. Overwrites previous filters for check. To remove all filters from a check, use an empty value.",
      options: PROBE_FILTERS_OPTIONS,
      optional: true,
    },
    resolution: {
      type: "integer",
      label: "Resolution",
      description: "How often should the check be tested? (minutes).",
      options: RESOLUTION_OPTIONS,
      optional: true,
    },
    responseTimeThreshold: {
      type: "integer",
      label: "Responsetime Threshold",
      description: "Triggers a down alert if the response time exceeds threshold specified in ms (Not available for Starter and Free plans).",
      optional: true,
    },
    sendNotificationWhenDown: {
      type: "integer",
      label: "Send Notification When Down",
      description: "Send notification when down X times.",
      optional: true,
    },
    tags: {
      type: "string[]",
      label: "Tags",
      description: "List of tags for check. The maximum length of a tag is 64 characters.",
      optional: true,
    },
    teamIds: {
      propDefinition: [
        pingdom,
        "teamIds",
      ],
      optional: true,
    },
    userIds: {
      propDefinition: [
        pingdom,
        "userIds",
      ],
      optional: true,
    },
    encryption: {
      type: "boolean",
      label: "Encryption",
      description: "Connection encryption.",
      optional: true,
    },
    port: {
      type: "integer",
      label: "Port",
      description: "Target port.",
      optional: true,
    },
    sslDownDaysBefore: {
      type: "string",
      label: "SSL Down Days Before",
      description: "Treat the target site as down if a certificate expires within the given number of days. This parameter will be ignored if `verify_certificate` is set to `false`. It will appear provided `verify_certificate` is true and `ssl_down_days_before` value is greater than or equals 1.",
      optional: true,
    },
    verifyCertificate: {
      type: "boolean",
      label: "Verify Certificate",
      description: "Treat target site as down if an invalid/unverifiable certificate is found.",
      optional: true,
    },
    postData: {
      type: "string",
      label: "Post Data",
      description: "Data that should be posted to the web page, for example submission data for a sign-up or login form. The data needs to be formatted in the same way as a web browser would send it to the web server.",
      optional: true,
    },
    requestHeaders: {
      type: "string[]",
      label: "Request Headers",
      description: "Custom HTTP header.",
      optional: true,
    },
    shouldContain: {
      type: "string",
      label: "Should Contain",
      description: "Target site should contain this string. Note! This parameter cannot be used together with the parameter 'shouldnotcontain', use only one of them in your request.",
      optional: true,
    },
    shouldNotContain: {
      type: "string",
      label: "Should Not Contain",
      description: "Target site should NOT contain this string. Note! This parameter cannot be used together with the parameter 'shouldcontain', use only one of them in your request.",
      optional: true,
    },
    url: {
      type: "string",
      label: "URL",
      description: "Path to target on server.",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      pingdom,
      host,
      customMessage,
      notifyAgainEvery,
      probeFilters,
      responseTimeThreshold,
      sslDownDaysBefore,
      verifyCertificate,
      integrationIds,
      notifyWhenBackup,
      sendNotificationWhenDown,
      teamIds,
      userIds,
      postData,
      requestHeaders,
      shouldContain,
      shouldNotContain,
      ...data
    } = this;

    const response = await pingdom.createCheck({
      data: {
        type: "http",
        host: removeHttp(host),
        custom_message: customMessage,
        integrationids: integrationIds,
        notifyagainevery: notifyAgainEvery && parseInt(notifyAgainEvery),
        notifywhenbackup: notifyWhenBackup,
        probe_filters: probeFilters && probeFilters.map((item) => `region:${item}`),
        sendnotificationwhendown: sendNotificationWhenDown,
        teamids: teamIds,
        userids: userIds,
        responsetime_threshold: responseTimeThreshold,
        postdata: postData,
        requestheaders: requestHeaders,
        shouldcontain: shouldContain,
        shouldnotcontain: shouldNotContain,
        ssl_down_days_before: sslDownDaysBefore && parseInt(sslDownDaysBefore),
        verify_certificate: verifyCertificate,
        ...data,
      },
    });

    $.export("$summary", `Successfully created HTTP check with name "${this.name}"`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Pingdom	`pingdom`	`app`	This component uses the Pingdom app.
Host	`host`	`string`	The target host for the check.
Name	`name`	`string`	The name of the check.
Auth	`auth`	`string`	Username and password, colon separated.
Custom Message	`customMessage`	`string`	Custom message that will be added to email and webhook alerts.
Integration Ids	`integrationIds`	`integer[]`	Integration identifiers.
IPV6	`ipv6`	`boolean`	Use ipv6 instead of ipv4, if an IP address is provided as host this will be overrided by the IP address version.
Notify Again Every	`notifyAgainEvery`	`string`	Notify again every n result. 0 means that no extra notifications will be sent.
Notify When Backup	`notifyWhenBackup`	`boolean`	Notify when back up again.
Paused	`paused`	`boolean`	Whether the check is paused or not.
Probe Filters	`probeFilters`	`string[]`	Select a value from the drop down menu:`EUNAAPACLATAM`
Resolution	`resolution`	`integer`	Select a value from the drop down menu:`{ "label": "1 minute", "value": 1 }{ "label": "5 minutes", "value": 5 }{ "label": "15 minutes", "value": 15 }{ "label": "30 minutes", "value": 30 }{ "label": "60 minutes", "value": 60 }`
Responsetime Threshold	`responseTimeThreshold`	`integer`	Triggers a down alert if the response time exceeds threshold specified in ms (Not available for Starter and Free plans).
Send Notification When Down	`sendNotificationWhenDown`	`integer`	Send notification when down X times.
Tags	`tags`	`string[]`	List of tags for check. The maximum length of a tag is 64 characters.
Team Ids	`teamIds`	`integer[]`	Select a value from the drop down menu.
User Ids	`userIds`	`string[]`	Select a value from the drop down menu.
Encryption	`encryption`	`boolean`	Connection encryption.
Port	`port`	`integer`	Target port.
SSL Down Days Before	`sslDownDaysBefore`	`string`	Treat the target site as down if a certificate expires within the given number of days. This parameter will be ignored if `verify_certificate` is set to `false`. It will appear provided `verify_certificate` is true and `ssl_down_days_before` value is greater than or equals 1.
Verify Certificate	`verifyCertificate`	`boolean`	Treat target site as down if an invalid/unverifiable certificate is found.
Post Data	`postData`	`string`	Data that should be posted to the web page, for example submission data for a sign-up or login form. The data needs to be formatted in the same way as a web browser would send it to the web server.
Request Headers	`requestHeaders`	`string[]`	Custom HTTP header.
Should Contain	`shouldContain`	`string`	Target site should contain this string. Note! This parameter cannot be used together with the parameter 'shouldnotcontain', use only one of them in your request.
Should Not Contain	`shouldNotContain`	`string`	Target site should NOT contain this string. Note! This parameter cannot be used together with the parameter 'shouldcontain', use only one of them in your request.
URL	`url`	`string`	Path to target on server.