Create Customer with Altoviz API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Customer with the Altoviz API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Altoviz action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Customer action
1. Connect your Altoviz account
2. Configure Email
3. Optional- Configure First Name
4. Configure Last Name
5. Configure Number
6. Optional- Configure Billing Address - Street
7. Optional- Configure Billing Address - City
8. Optional- Configure Billing Address - Zip Code
9. Optional- Configure Billing Address - Country
10. Optional- Configure Shipping Address - Street
11. Optional- Configure Shipping Address - City
12. Optional- Configure Shipping Address - Zip Code
13. Optional- Configure Shipping Address - Country
14. Optional- Configure Phone
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.2

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Customer on Altoviz

Description:Creates a new customer in Altoviz. [See the documentation](https://developer.altoviz.com/api#tag/Customers/operation/POST_Customers_Post)

Version:0.0.1

Key:altoviz-create-customer

View on GitHub

Altoviz Overview#

The Altoviz API offers access to a range of data visualization tools that allow users to create, manage, and embed interactive charts and maps into their applications. With Pipedream, you can leverage this functionality to automate the generation of custom visualizations based on various data sources and events. You can trigger workflows using webhooks, schedule them, or even react to emails and messages, and then use the Altoviz API to dynamically create data visualizations that can be shared with your audience or team.

Action Code#

import altoviz from "../../altoviz.app.mjs";

export default {
  key: "altoviz-create-customer",
  name: "Create Customer",
  description: "Creates a new customer in Altoviz. [See the documentation](https://developer.altoviz.com/api#tag/Customers/operation/POST_Customers_Post)",
  version: "0.0.1",
  type: "action",
  props: {
    altoviz,
    email: {
      type: "string",
      label: "Email",
      description: "Email address of the customer",
    },
    firstName: {
      type: "string",
      label: "First Name",
      description: "First name of the customer",
      optional: true,
    },
    lastName: {
      type: "string",
      label: "Last Name",
      description: "Last name of the customer",
    },
    number: {
      type: "string",
      label: "Number",
      description: "The customer number",
    },
    billingAddressStreet: {
      type: "string",
      label: "Billing Address - Street",
      description: "Street of the billing address of the customer",
      optional: true,
    },
    billingAddressCity: {
      type: "string",
      label: "Billing Address - City",
      description: "City of the billing address of the customer",
      optional: true,
    },
    billingAddressZipCode: {
      type: "string",
      label: "Billing Address - Zip Code",
      description: "Zip Code of the billing address of the customer",
      optional: true,
    },
    billingAddressCountry: {
      type: "string",
      label: "Billing Address - Country",
      description: "Country of the billing address of the customer",
      optional: true,
    },
    shippingAddressStreet: {
      type: "string",
      label: "Shipping Address - Street",
      description: "Street of the shipping address of the customer",
      optional: true,
    },
    shippingAddressCity: {
      type: "string",
      label: "Shipping Address - City",
      description: "City of the shipping address of the customer",
      optional: true,
    },
    shippingAddressZipCode: {
      type: "string",
      label: "Shipping Address - Zip Code",
      description: "Zip Code of the shipping address of the customer",
      optional: true,
    },
    shippingAddressCountry: {
      type: "string",
      label: "Shipping Address - Country",
      description: "Country of the shipping address of the customer",
      optional: true,
    },
    phone: {
      type: "string",
      label: "Phone",
      description: "Phone number of the customer",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.altoviz.createCustomer({
      $,
      data: {
        email: this.email,
        firstName: this.firstName,
        lastName: this.lastName,
        number: this.number,
        billingAddress: {
          street: this.billingAddressStreet,
          city: this.billingAddressCity,
          zipcode: this.billingAddressZipCode,
          countryIso: this.billingAddressCountry,
        },
        shippingAddress: {
          street: this.shippingAddressStreet,
          city: this.shippingAddressCity,
          zipcode: this.shippingAddressZipCode,
          countryIso: this.shippingAddressCountry,
        },
        phone: this.phone,
      },
    });
    $.export("$summary", `Successfully created customer with ID: ${response.id}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Altoviz	`altoviz`	`app`	This component uses the Altoviz app.
Email	`email`	`string`	Email address of the customer
First Name	`firstName`	`string`	First name of the customer
Last Name	`lastName`	`string`	Last name of the customer
Number	`number`	`string`	The customer number
Billing Address - Street	`billingAddressStreet`	`string`	Street of the billing address of the customer
Billing Address - City	`billingAddressCity`	`string`	City of the billing address of the customer
Billing Address - Zip Code	`billingAddressZipCode`	`string`	Zip Code of the billing address of the customer
Billing Address - Country	`billingAddressCountry`	`string`	Country of the billing address of the customer
Shipping Address - Street	`shippingAddressStreet`	`string`	Street of the shipping address of the customer
Shipping Address - City	`shippingAddressCity`	`string`	City of the shipping address of the customer
Shipping Address - Zip Code	`shippingAddressZipCode`	`string`	Zip Code of the shipping address of the customer
Shipping Address - Country	`shippingAddressCountry`	`string`	Country of the shipping address of the customer
Phone	`phone`	`string`	Phone number of the customer

Create Customer with Altoviz API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Altoviz, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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