Create Conversation with Unthread API on New Message (Instant) from Discord API

Pipedream makes it easy to connect APIs for Unthread, Discord and 2,400+ other apps remarkably fast.

Trigger workflow on

New Message (Instant) from the Discord API

Next, do this

Create Conversation with the Unthread API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Discord trigger and Unthread action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Message (Instant) trigger
1. Connect your Discord account
2. Configure Channels
3. Configure discordApphook
Configure the Create Conversation action
1. Connect your Unthread account
2. Select a Type
3. Configure Markdown
4. Select a Status
5. Optional- Select a Assigned To User ID
6. Optional- Select a Customer ID
7. Optional- Select a Priority
8. Configure Triage Channel ID
9. Optional- Configure Notes
10. Optional- Configure Title
11. Optional- Configure Exclude Analytics
12. Configure Email Inbox Id
13. Optional- Configure On Behalf Of Email
14. Optional- Configure On Behalf Of Name
15. Optional- Configure On Behalf Of ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Message (Instant) on Discord

Description:Emit new event for each message posted to one or more channels in a Discord server

Version:1.0.3

Key:discord-new-message

View on GitHub

Discord Overview#

The Discord API interacts seamlessly with Pipedream, empowering you to craft customized automations and workflows for your Discord server. With this powerful integration, you can automate tasks like message posting, user management, and notifications, based on a myriad of triggers and actions from different apps. These automations can enhance the Discord experience for community moderators and members, by synchronizing with external tools, organizing community engagement, and streamlining notifications.

Trigger Code#

import discord from "../../discord.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  type: "source",
  key: "discord-new-message",
  name: "New Message (Instant)",
  description: "Emit new event for each message posted to one or more channels in a Discord server",
  version: "1.0.3",

  dedupe: "unique",
  props: {
    discord,
    channels: {
      type: "$.discord.channel[]",
      appProp: "discord",
      label: "Channels",
      description: "Select the channel(s) you'd like to be notified for",
    },
    // eslint-disable-next-line pipedream/props-label,pipedream/props-description
    discordApphook: {
      type: "$.interface.apphook",
      appProp: "discord",
      async eventNames() {
        return this.channels || [];
      },
    },
  },
  async run(event) {
    if (event.guildID != this.discord.$auth.guild_id) {
      return;
    }
    this.$emit(event, {
      id: event.id,
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Discord	`discord`	`app`	This component uses the Discord app.
Channels	`channels`	`$.discord.channel[]`	Select the channel(s) you'd like to be notified for
	`discordApphook`	`$.interface.apphook`

Trigger Authentication#

Discord uses OAuth authentication. When you connect your Discord account, Pipedream will open a popup window where you can sign into Discord and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Discord API.

Pipedream requests the following authorization scopes when you connect your account:

botemailidentifyguilds

About Discord#

Use this app to create a Discord source that emits messages from your guild to a Pipedream workflow.

Action#

Create Conversation on Unthread

Description:Create a new Conversation. [See the documentation](https://docs.unthread.io/api-introduction/using-api#create-conversation)

Version:0.0.1

Key:unthread-create-conversation

View on GitHub

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import {
  PRIORITY_OPTIONS,
  STATUS_OPTIONS,
} from "../../common/constants.mjs";
import app from "../../unthread.app.mjs";

export default {
  key: "unthread-create-conversation",
  name: "Create Conversation",
  description: "Create a new Conversation. [See the documentation](https://docs.unthread.io/api-introduction/using-api#create-conversation)",
  version: "0.0.1",
  type: "action",
  props: {
    app,
    type: {
      type: "string",
      label: "Type",
      description: "Type of the conversation",
      options: [
        "triage",
        "email",
      ],
      reloadProps: true,
    },
    markdown: {
      type: "string",
      label: "Markdown",
      description: "Markdown of the conversation",
    },
    status: {
      type: "string",
      label: "Status",
      description: "Status of the conversation",
      options: STATUS_OPTIONS,
    },
    assignedToUserId: {
      propDefinition: [
        app,
        "userId",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        app,
        "customerId",
      ],
      optional: true,
    },
    priority: {
      type: "integer",
      label: "Priority",
      description: "Priority of the conversation",
      options: PRIORITY_OPTIONS,
      optional: true,
    },
    triageChannelId: {
      propDefinition: [
        app,
        "triageChannelId",
      ],
      hidden: true,
    },
    notes: {
      type: "string",
      label: "Notes",
      description: "Notes of the conversation",
      optional: true,
    },
    title: {
      type: "string",
      label: "Title",
      description: "Title of the conversation",
      optional: true,
    },
    excludeAnalytics: {
      type: "boolean",
      label: "Exclude Analytics",
      description: "Exclude Analytics for this conversation",
      optional: true,
    },
    emailInboxId: {
      type: "string",
      label: "Email Inbox Id",
      description: "ID of the Email Inbox",
      hidden: true,
    },
    onBehalfOfEmail: {
      type: "string",
      label: "On Behalf Of Email",
      description: "Email on behalf of which the conversation is created",
      optional: true,
    },
    onBehalfOfName: {
      type: "string",
      label: "On Behalf Of Name",
      description: "Name on behalf of which the conversation is created",
      optional: true,
    },
    onBehalfOfId: {
      type: "string",
      label: "On Behalf Of ID",
      description: "ID on behalf of which the conversation is created",
      optional: true,
    },
  },
  async additionalProps(props) {
    const isTriage = this.type === "triage";
    props.triageChannelId.hidden = !isTriage;
    props.emailInboxId.hidden = isTriage;

    return {};
  },
  async run({ $ }) {
    if (this.type === "email" && (!this.onBehalfOfEmail && !this.onBehalfOfId)) {
      throw new ConfigurationError("You must provide either 'On Behalf Of Email' or 'On Behalf Of ID' when creating an email conversation");
    }
    const {
      app,
      onBehalfOfEmail,
      onBehalfOfName,
      onBehalfOfId,
      ...data
    } = this;

    const onBehalfOf = {};

    if (onBehalfOfEmail) onBehalfOf.email = onBehalfOfEmail;
    if (onBehalfOfName) onBehalfOf.name = onBehalfOfName;
    if (onBehalfOfId) onBehalfOf.id = onBehalfOfId;

    const response = await app.createConversation({
      $,
      data: {
        ...data,
        onBehalfOf,
      },
    });

    $.export("$summary", `Successfully created Conversation with ID '${response.id}'`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Unthread	`app`	`app`	This component uses the Unthread app.
Type	`type`	`string`	Select a value from the drop down menu:`triageemail`
Markdown	`markdown`	`string`	Markdown of the conversation
Status	`status`	`string`	Select a value from the drop down menu:`openin_progresson_holdclosed`
Assigned To User ID	`assignedToUserId`	`string`	Select a value from the drop down menu.
Customer ID	`customerId`	`string`	Select a value from the drop down menu.
Priority	`priority`	`integer`	Select a value from the drop down menu:`{ "label": "3", "value": 3 }{ "label": "5", "value": 5 }{ "label": "7", "value": 7 }{ "label": "9", "value": 9 }`
Notes	`notes`	`string`	Notes of the conversation
Title	`title`	`string`	Title of the conversation
Exclude Analytics	`excludeAnalytics`	`boolean`	Exclude Analytics for this conversation
On Behalf Of Email	`onBehalfOfEmail`	`string`	Email on behalf of which the conversation is created
On Behalf Of Name	`onBehalfOfName`	`string`	Name on behalf of which the conversation is created
On Behalf Of ID	`onBehalfOfId`	`string`	ID on behalf of which the conversation is created

Create Conversation with Unthread API on New Message (Instant) from Discord API

Pipedream makes it easy to connect APIs for Unthread, Discord and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular