Create Comment with Notion API on Chat Status Updated from HelpCrunch API

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Chat Status Updated from the HelpCrunch API

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Create Comment with the Notion API

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Getting Started#

This integration creates a workflow with a HelpCrunch trigger and Notion action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Chat Status Updated trigger
1. Connect your HelpCrunch account
2. Configure timer
Configure the Create Comment action
1. Connect your Notion account
2. Configure infoLabel
3. Optional- Select a Page ID
4. Optional- Configure Discussion ID
5. Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Chat Status Updated on HelpCrunch

Description:Emit new event when the status of a chat is updated. [See the documentation](https://docs.helpcrunch.com/en/rest-api-v1/search-chats-v1)

Version:0.0.1

Key:helpcrunch-chat-status-updated

View on GitHub

HelpCrunch Overview#

The HelpCrunch API provides a platform for customer communication, enabling automation of messaging, data synchronization, and customer support activities. It allows you to create and update users, send messages, and manage conversations directly through API calls. Integrating HelpCrunch with Pipedream lets you connect these capabilities to hundreds of other apps, streamlining workflows that can respond dynamically to customer interactions, sync data across platforms, or trigger communications based on specific events.

Trigger Code#

import base from "../common/base.mjs";

export default {
  ...base,
  key: "helpcrunch-chat-status-updated",
  name: "Chat Status Updated",
  description: "Emit new event when the status of a chat is updated. [See the documentation](https://docs.helpcrunch.com/en/rest-api-v1/search-chats-v1)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  hooks: {
    async deploy() {
      const resourceFn = this.getResourceFn();
      const chats = await this.getResources(resourceFn);
      const previousStatuses = {};
      for (const chat of chats) {
        previousStatuses[chat.id] = chat.status;
      }
      this._setLast(previousStatuses);
    },
  },
  methods: {
    ...base.methods,
    getResourceFn() {
      return this.helpcrunch.searchChats;
    },
    generateMeta(chat) {
      const ts = Date.now();
      return {
        id: `${chat.id}${ts}`,
        summary: `Status Updated for Chat with ID ${chat.id}`,
        ts,
      };
    },
  },
  async run() {
    const previousStatuses = this._getLast();
    const currentStatuses = {};
    const resourceFn = this.getResourceFn();
    const chats = await this.getResources(resourceFn);
    for (const chat of chats) {
      currentStatuses[chat.id] = chat.status;
      if (previousStatuses[chat.id] !== chat.status) {
        const meta = this.generateMeta(chat);
        this.$emit(chat, meta);
      }
    }
    this._setLast(currentStatuses);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
HelpCrunch	`helpcrunch`	`app`	This component uses the HelpCrunch app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

HelpCrunch uses API keys for authentication. When you connect your HelpCrunch account, Pipedream securely stores the keys so you can easily authenticate to HelpCrunch APIs in both code and no-code steps.

About HelpCrunch #

One-stop platform to build strong customer relationships

Action#

Create Comment on Notion

Description:Create a comment in a page or existing discussion thread. [See the documentation](https://developers.notion.com/reference/create-a-comment)

Version:0.0.4

Key:notion-create-comment

View on GitHub

Notion Overview#

Notion's API allows for the creation, reading, updating, and deleting of pages, databases, and their contents within Notion. Using Pipedream's platform, you can build workflows that connect Notion with various other services to automate tasks such as content management, task tracking, and data synchronization. With Pipedream's serverless execution, you can trigger these workflows on a schedule, or by external events from other services, without managing any infrastructure.

Action Code#

import notion from "../../notion.app.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "notion-create-comment",
  name: "Create Comment",
  description: "Create a comment in a page or existing discussion thread. [See the documentation](https://developers.notion.com/reference/create-a-comment)",
  version: "0.0.4",
  type: "action",
  props: {
    notion,
    infoLabel: {
      type: "alert",
      alertType: "info",
      content: "Provide either a Page ID or a Discussion ID to create the comment under.",
    },
    pageId: {
      propDefinition: [
        notion,
        "pageId",
      ],
      optional: true,
    },
    discussionId: {
      type: "string",
      label: "Discussion ID",
      description: "The ID of a discussion thread. [See the documentation](https://developers.notion.com/docs/working-with-comments#retrieving-a-discussion-id) for more information",
      optional: true,
    },
    comment: {
      type: "string",
      label: "Comment",
      description: "The comment text",
    },
  },
  async run({ $ }) {
    if ((this.pageId && this.discussionId) || (!this.pageId && !this.discussionId)) {
      throw new ConfigurationError("Provide either a page ID or a discussion thread ID to create the comment under");
    }

    const response = await this.notion._getNotionClient().comments.create({
      parent: this.pageId && {
        page_id: this.pageId,
      },
      discussion_id: this.discussionId,
      rich_text: [
        {
          text: {
            content: this.comment,
          },
        },
      ],
    });
    $.export("$summary", `Successfully created comment (ID: ${response.id})`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Notion	`notion`	`app`	This component uses the Notion app.
Page ID	`pageId`	`string`	Select a value from the drop down menu.
Discussion ID	`discussionId`	`string`	The ID of a discussion thread. See the documentation for more information
Comment	`comment`	`string`	The comment text

Action Authentication#

Notion uses OAuth authentication. When you connect your Notion account, Pipedream will open a popup window where you can sign into Notion and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Notion API.

Pipedream requests the following authorization scopes when you connect your account:

Create Comment with Notion API on Chat Status Updated from HelpCrunch API

Pipedream makes it easy to connect APIs for Notion, HelpCrunch and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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