Create Activity with Zixflow API on Ticket Closed (Instant) from Zendesk API

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Trigger workflow on

Ticket Closed (Instant) from the Zendesk API

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Create Activity with the Zixflow API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Zixflow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Closed (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Activity action
1. Connect your Zixflow account
2. Select a Icon Type
3. Configure Icon Value
4. Configure Schedule At
5. Configure Activity Name
6. Optional- Configure Description
7. Optional- Select a Status ID
8. Optional- Select a Association Type
9. Optional- Select a Associated ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Closed (Instant) on Zendesk

Description:Emit new event when a ticket has changed to closed status

Version:0.2.8

Key:zendesk-ticket-closed

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Activity on Zixflow

Description:Creates a new activity or task within Zixflow. [See the documentation](https://docs.zixflow.com/api-reference/activity-list/create)

Version:0.0.2

Key:zixflow-create-activity

View on GitHub

Zixflow Overview#

The Zixflow API allows for the automation of business process workflows, enabling the creation, management, and optimization of tasks across various functions. Utilizing this API in Pipedream, one can automate repetitive tasks, integrate with other services, and trigger actions based on specific conditions, helping to streamline business operations and increase efficiency.

Action Code#

import app from "../../zixflow.app.mjs";
import constants from "../common/constants.mjs";

export default {
  key: "zixflow-create-activity",
  name: "Create Activity",
  description: "Creates a new activity or task within Zixflow. [See the documentation](https://docs.zixflow.com/api-reference/activity-list/create)",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    app,
    iconType: {
      propDefinition: [
        app,
        "iconType",
      ],
      reloadProps: true,
    },
    iconValue: {
      type: "string",
      label: "Icon Value",
      description: "Defines the specific value of the icon based on the iconType",
    },
    scheduleAt: {
      propDefinition: [
        app,
        "scheduleAt",
      ],
    },
    name: {
      propDefinition: [
        app,
        "name",
      ],
    },
    description: {
      propDefinition: [
        app,
        "description",
      ],
    },
    statusId: {
      propDefinition: [
        app,
        "statusId",
      ],
      optional: true,
    },
    associationType: {
      propDefinition: [
        app,
        "associationType",
      ],
      optional: true,
    },
    associatedId: {
      propDefinition: [
        app,
        "associatedId",
        (c) => ({
          associationType: c.associationType,
        }),
      ],
      optional: true,
    },
  },
  async additionalProps() {
    const props = {
      iconValue: {
        type: "string",
        label: "Icon Value",
        description: "Defines the specific value of the icon based on the iconType",
      },
    };

    if (this.iconType !== "emoji") {
      props.iconValue.options = this.iconType === "interaction"
        ? constants.INTERACTION_TYPES
        : constants.MESSAGING_TYPES;
    }

    return props;
  },
  async run({ $ }) {
    const response = await this.app.createActivity({
      $,
      data: {
        iconType: this.iconType,
        iconValue: this.iconValue,
        scheduleAt: this.scheduleAt,
        name: this.name,
        description: this.description,
        status: this.statusId,
        associated: this.associatedId,
      },
    });

    $.export("$summary", `Successfully created activity with title '${this.name}'`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zixflow	`app`	`app`	This component uses the Zixflow app.
Icon Type	`iconType`	`string`	Select a value from the drop down menu:`{ "label": "Emoji", "value": "emoji" }{ "label": "Interaction", "value": "interaction" }{ "label": "Messaging App", "value": "messaging_app" }`
Icon Value	`iconValue`	`string`	Defines the specific value of the icon based on the iconType
Schedule At	`scheduleAt`	`string`	Specifies the scheduled time for the activity in the format `YYYY-MM-DDTHH:mm:ss.SSSZ`
Activity Name	`name`	`string`	The name or title of the activity
Description	`description`	`string`	A description providing additional details about the activity
Status ID	`statusId`	`string`	Select a value from the drop down menu.
Association Type	`associationType`	`string`	Select a value from the drop down menu.
Associated ID	`associatedId`	`string`	Select a value from the drop down menu.

Create Activity with Zixflow API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Zixflow, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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