Create a Bitlink with Bitly API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Bitly, Zendesk and 2,400+ other apps remarkably fast.

Trigger workflow on

Ticket Closed (Instant) from the Zendesk API

Next, do this

Create a Bitlink with the Bitly API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and Bitly action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Closed (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create a Bitlink action
1. Connect your Bitly account
2. Configure Long url
3. Optional- Configure Bitlink title
4. Optional- Configure Tags
5. Optional- Configure Custom domain
6. Optional- Configure Group guid
7. Optional- Configure Deeplinks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Closed (Instant) on Zendesk

Description:Emit new event when a ticket has changed to closed status

Version:0.2.2

Key:zendesk-ticket-closed

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create a Bitlink on Bitly

Description:Converts a long url to a Bitlink and sets additional parameters.[See the docs here](https://dev.bitly.com/api-reference#createFullBitlink)

Version:0.0.1

Key:bitly-create-bitlink

View on GitHub

Bitly Overview#

The Bitly API enables you to programmatically shorten URLs, track click rates, and manage link performance metrics. By integrating Bitly with Pipedream, you can automate various tasks around link management and amalgamate Bitly’s capabilities with other services, thereby streamlining digital marketing efforts, enhancing social media strategies, and monitoring engagement through data-driven insights.

Action Code#

import bitly from "../../bitly.app.mjs";
import { formatArrayStrings } from "../../common/utils.mjs";
import constants from "../../common/constants.mjs";

export default {
  key: "bitly-create-bitlink",
  name: "Create a Bitlink",
  description:
    "Converts a long url to a Bitlink and sets additional parameters.[See the docs here](https://dev.bitly.com/api-reference#createFullBitlink)",
  version: "0.0.1",
  type: "action",
  props: {
    bitly,
    longUrl: {
      type: "string",
      label: "Long url",
      description: "URL to shorten",
    },
    title: {
      type: "string",
      optional: true,
      label: "Bitlink title",
      description: "Bitlink title",
    },
    tags: {
      type: "string[]",
      optional: true,
      label: "Tags",
      description: "Enter array of tags",
    },
    domain: {
      type: "string",
      optional: true,
      description: "Custom domain. e.g. bit.ly",
      label: "Custom domain",
    },
    groupGuid: {
      type: "string",
      optional: true,
      label: "Group guid",
      description: "Group guid",
    },
    deeplinks: {
      type: "string[]",
      optional: true,
      label: "Deeplinks",
      description: `Provide an object. Each object should represent a row.
        Example:
        \`{
          "app_id":"com.bitly.app",
          "app_uri_path": "/store?id=123456",
          "install_url": "https://play.google.com/store/apps/details?id=com.bitly.app&hl=en_US",
          "install_type": "promote_install"
        }\``,
    },
  },
  async run({ $ }) {
    const {
      deeplinks,
      domain,
      title,
      tags,
    } = this;
    const updatedDeepLink = formatArrayStrings(
      deeplinks,
      constants.ALLOWED_DEEPLINK_KEYS,
      "deeplinks",
    );
    const payload = {
      long_url: this.longUrl,
      domain,
      group_guid: this.groupGuid,
      title,
    };
    tags?.length && (payload.tags = tags);
    updatedDeepLink?.length && (payload.deeplinks = updatedDeepLink);
    const response = await this.bitly.createBitlink(payload);
    response && $.export("$summary", "Bitlink created successfully");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Bitly	`bitly`	`app`	This component uses the Bitly app.
Long url	`longUrl`	`string`	URL to shorten
Bitlink title	`title`	`string`	Bitlink title
Tags	`tags`	`string[]`	Enter array of tags
Custom domain	`domain`	`string`	Custom domain. e.g. bit.ly
Group guid	`groupGuid`	`string`	Group guid
Deeplinks	`deeplinks`	`string[]`	Provide an object. Each object should represent a row. Example: `{ "app_id":"com.bitly.app", "app_uri_path": "/store?id=123456", "install_url": "https://play.google.com/store/apps/details?id=com.bitly.app&hl=en_US", "install_type": "promote_install" }`

Action Authentication#

Bitly uses OAuth authentication. When you connect your Bitly account, Pipedream will open a popup window where you can sign into Bitly and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Bitly API.

Pipedream requests the following authorization scopes when you connect your account:

Create a Bitlink with Bitly API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Bitly, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular