← LiveKit + Zendesk integrations

Add Ticket Tags with Zendesk API on New Room Event (Instant) from LiveKit API

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Trigger workflow on
New Room Event (Instant) from the LiveKit API
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Add Ticket Tags with the Zendesk API
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Getting Started

This integration creates a workflow with a LiveKit trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Room Event (Instant) trigger
    1. Connect your LiveKit account
    2. Select one or more Event Types
    3. Optional- Configure Room Name Filter
  3. Configure the Add Ticket Tags action
    1. Connect your Zendesk account
    2. Select a Ticket ID
    3. Optional- Configure Tags
    4. Optional- Configure Custom Subdomain
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event for LiveKit room activities via webhook. [See the documentation](https://docs.livekit.io/home/server/webhooks/).
Version:0.0.1
Key:livekit-new-room-event-instant

Trigger Code

import app from "../../livekit.app.mjs";

export default {
  key: "livekit-new-room-event-instant",
  name: "New Room Event (Instant)",
  description: "Emit new event for LiveKit room activities via webhook. [See the documentation](https://docs.livekit.io/home/server/webhooks/).",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    http: "$.interface.http",
    eventTypes: {
      type: "string[]",
      label: "Event Types",
      description: "Select which types of events to monitor",
      options: [
        {
          label: "Room Started (e.g., call initiated)",
          value: "room_started",
        },
        {
          label: "Room Finished (e.g., call ended)",
          value: "room_finished",
        },
        {
          label: "Participant Joined (e.g., call answered)",
          value: "participant_joined",
        },
        {
          label: "Participant Left (e.g., call ended)",
          value: "participant_left",
        },
        {
          label: "Track Published (e.g., video track published)",
          value: "track_published",
        },
        {
          label: "Track Unpublished (e.g., video track unpublished)",
          value: "track_unpublished",
        },
        {
          label: "Egress Started (e.g., egress started for recording or streaming)",
          value: "egress_started",
        },
        {
          label: "Egress Updated (e.g., egress updated for recording or streaming)",
          value: "egress_updated",
        },
        {
          label: "Egress Ended (e.g., egress ended for recording or streaming)",
          value: "egress_ended",
        },
        {
          label: "Ingress Started (e.g., ingress started for recording or streaming)",
          value: "ingress_started",
        },
        {
          label: "Ingress Ended (e.g., ingress ended for recording or streaming)",
          value: "ingress_ended",
        },
      ],
    },
    roomNameFilter: {
      type: "string",
      label: "Room Name Filter",
      description: "Only emit events for this specific room. Leave empty to monitor all rooms.",
      optional: true,
    },
  },
  methods: {
    shouldEmitEvent({
      event, room,
    }) {
      // Check if event type is in our filter
      if (!this.eventTypes.includes(event)) {
        return false;
      }

      // Filter by room if specified, with case-insensitive comparison
      if (this.roomNameFilter
        && room?.name?.toLowerCase() !== this.roomNameFilter.toLowerCase()) {
        return false;
      }

      return true;
    },
    generateSummary(event) {
      const room = event.room?.name || "Unknown room";

      switch (event.event) {
      case "room_started":
        return `Room started: ${room}`;
      case "room_finished":
        return `Room finished: ${room}`;
      case "participant_joined": {
        const joinedParticipant = event.participant?.identity || "Unknown";
        return `${joinedParticipant} joined room: ${room}`;
      }
      case "participant_left": {
        const leftParticipant = event.participant?.identity || "Unknown";
        return `${leftParticipant} left room: ${room}`;
      }
      case "track_published": {
        const publishedBy = event.participant?.identity || "Unknown";
        const trackType = event.track?.type || "track";
        return `${publishedBy} published ${trackType} in room: ${room}`;
      }
      case "track_unpublished": {
        const unpublishedBy = event.participant?.identity || "Unknown";
        const unpublishedTrackType = event.track?.type || "track";
        return `${unpublishedBy} unpublished ${unpublishedTrackType} in room: ${room}`;
      }
      case "egress_started": {
        const egressId = event.egressInfo?.egressId || "Unknown";
        return `Egress started (${egressId}) in room: ${room}`;
      }
      case "egress_updated": {
        const egressId = event.egressInfo?.egressId || "Unknown";
        return `Egress updated (${egressId}) in room: ${room}`;
      }
      case "egress_ended": {
        const egressId = event.egressInfo?.egressId || "Unknown";
        return `Egress ended (${egressId}) in room: ${room}`;
      }
      case "ingress_started": {
        const ingressId = event.ingressInfo?.ingressId || "Unknown";
        return `Ingress started (${ingressId}) in room: ${room}`;
      }
      case "ingress_ended": {
        const ingressId = event.ingressInfo?.ingressId || "Unknown";
        return `Ingress ended (${ingressId}) in room: ${room}`;
      }
      default:
        return `${event.event} in room: ${room}`;
      }
    },
  },
  async run({
    headers, bodyRaw,
  }) {
    if (!headers.authorization) {
      throw new Error("Missing Authorization header");
    }

    const webhookEvent = await this.app.verifyWebhook(bodyRaw, headers.authorization);

    if (this.shouldEmitEvent(webhookEvent)) {
      this.$emit(webhookEvent, {
        id: webhookEvent.id,
        summary: this.generateSummary(webhookEvent),
        ts: parseInt(webhookEvent.createdAt) * 1000,
      });
    }
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
LiveKitappappThis component uses the LiveKit app.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Event TypeseventTypesstring[]Select a value from the drop down menu:{ "label": "Room Started (e.g., call initiated)", "value": "room_started" }{ "label": "Room Finished (e.g., call ended)", "value": "room_finished" }{ "label": "Participant Joined (e.g., call answered)", "value": "participant_joined" }{ "label": "Participant Left (e.g., call ended)", "value": "participant_left" }{ "label": "Track Published (e.g., video track published)", "value": "track_published" }{ "label": "Track Unpublished (e.g., video track unpublished)", "value": "track_unpublished" }{ "label": "Egress Started (e.g., egress started for recording or streaming)", "value": "egress_started" }{ "label": "Egress Updated (e.g., egress updated for recording or streaming)", "value": "egress_updated" }{ "label": "Egress Ended (e.g., egress ended for recording or streaming)", "value": "egress_ended" }{ "label": "Ingress Started (e.g., ingress started for recording or streaming)", "value": "ingress_started" }{ "label": "Ingress Ended (e.g., ingress ended for recording or streaming)", "value": "ingress_ended" }
Room Name FilterroomNameFilterstring

Only emit events for this specific room. Leave empty to monitor all rooms.

Trigger Authentication

LiveKit uses API keys for authentication. When you connect your LiveKit account, Pipedream securely stores the keys so you can easily authenticate to LiveKit APIs in both code and no-code steps.

To retrieve your API Key, Secret Key and Project URL,

  • Navigate to your LiveKit account and sign in
  • Go to “Settings” > "Project" for Project URL
  • Go to “Settings” > "Keys" for API Key and Secret Key

About LiveKit

Build realtime AI. Instantly transport audio + video between LLMs and your users.

Action

Description:Add tags to a ticket (appends to existing tags). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#add-tags).
Version:0.0.1
Key:zendesk-add-ticket-tags

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-add-ticket-tags",
  name: "Add Ticket Tags",
  description: "Add tags to a ticket (appends to existing tags). [See the documentation](https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/#add-tags).",
  type: "action",
  version: "0.0.1",
  props: {
    app,
    ticketId: {
      propDefinition: [
        app,
        "ticketId",
      ],
    },
    ticketTags: {
      propDefinition: [
        app,
        "ticketTags",
      ],
      description: "Array of tags to add to the ticket. These will be appended to any existing tags.",
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  async run({ $: step }) {
    const {
      ticketId,
      ticketTags,
      customSubdomain,
    } = this;

    const response = await this.app.addTicketTags({
      step,
      ticketId,
      tags: ticketTags,
      customSubdomain,
    });

    step.export("$summary", `Successfully added ${ticketTags.length} tag(s) to ticket ${ticketId}`);
    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
Ticket IDticketIdstringSelect a value from the drop down menu.
TagsticketTagsstring[]

Array of tags to add to the ticket. These will be appended to any existing tags.

Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Action Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

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