Add Emoji Reaction with Slack API on New Product Review Replies from Trustpilot (Customer) API

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New Product Review Replies from the Trustpilot (Customer) API

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Add Emoji Reaction with the Slack API

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Getting Started#

This integration creates a workflow with a Trustpilot (Customer) trigger and Slack action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Product Review Replies trigger
1. Connect your Trustpilot (Customer) account
2. Configure timer
3. Optional- Select a Business Unit ID
Configure the Add Emoji Reaction action
1. Connect your Slack account
2. Select a Channel
3. Configure Message Timestamp
4. Select a Icon (emoji)
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Product Review Replies on Trustpilot (Customer)

Description:Emit new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.

Version:0.0.1

Key:trustpilot-new-product-review-replies

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Trigger Code#

import common from "../common/polling.mjs";
import {
  SOURCE_TYPES, SORT_OPTIONS,
} from "../../common/constants.mjs";

export default {
  ...common,
  key: "trustpilot-new-product-review-replies",
  name: "New Product Review Replies",
  description: "Emit new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.NEW_REPLIES;
    },
    getPollingMethod() {
      return "getProductReviews";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.UPDATED_AT_DESC, // Use updated to catch new replies
        offset: 0,
      };
    },
    async fetchItems() {
      const result = await this.trustpilot.getProductReviews(this.getPollingParams());

      // Filter for reviews that have replies and extract the replies
      const repliesWithReviews = [];

      if (result.reviews) {
        for (const review of result.reviews) {
          if (review.company?.reply) {
            // Create a pseudo-reply object that includes review context
            repliesWithReviews.push({
              id: `reply_${review.id}`,
              reviewId: review.id,
              text: review.company.reply.text,
              createdAt: review.company.reply.createdAt,
              updatedAt: review.company.reply.createdAt, // Replies don't get updated
              review: {
                id: review.id,
                title: review.title,
                stars: review.stars,
                consumer: review.consumer,
                product: review.product,
              },
            });
          }
        }
      }

      return repliesWithReviews;
    },
    generateSummary(item) {
      const productName = item.review?.product?.title || "Unknown Product";
      const consumerName = item.review?.consumer?.displayName || "Anonymous";
      const replyPreview = item.text?.substring(0, 50) || "";
      const preview = replyPreview.length > 50
        ? `${replyPreview}...`
        : replyPreview;

      return `New reply to product "${productName}" review by ${consumerName}: "${preview}"`;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Business Unit ID	`businessUnitId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

Action#

Add Emoji Reaction on Slack

Description:Add an emoji reaction to a message. [See the documentation](https://api.slack.com/methods/reactions.add)

Version:0.0.15

Key:slack-add-emoji-reaction

View on GitHub

Slack Overview#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Action Code#

import slack from "../../slack.app.mjs";

export default {
  key: "slack-add-emoji-reaction",
  name: "Add Emoji Reaction",
  description: "Add an emoji reaction to a message. [See the documentation](https://api.slack.com/methods/reactions.add)",
  version: "0.0.15",
  type: "action",
  props: {
    slack,
    conversation: {
      propDefinition: [
        slack,
        "conversation",
      ],
      description: "Channel where the message to add reaction to was posted.",
    },
    timestamp: {
      propDefinition: [
        slack,
        "messageTs",
      ],
      description: "Timestamp of the message to add reaction to. e.g. `1403051575.000407`.",
    },
    icon_emoji: {
      propDefinition: [
        slack,
        "icon_emoji",
      ],
      description: "Provide an emoji to use as the icon for this reaction. E.g. `fire`",
      optional: false,
    },
  },
  async run({ $ }) {
    const response = await this.slack.addReactions({
      channel: this.conversation,
      timestamp: this.timestamp,
      name: this.icon_emoji,
    });
    $.export("$summary", `Successfully added ${this.icon_emoji} emoji reaction.`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Slack	`slack`	`app`	This component uses the Slack app.
Channel	`conversation`	`string`	Select a value from the drop down menu.
Message Timestamp	`timestamp`	`string`	Timestamp of the message to add reaction to. e.g. `1403051575.000407`.
Icon (emoji)	`icon_emoji`	`string`	Select a value from the drop down menu.

Action Authentication#

Slack uses OAuth authentication. When you connect your Slack account, Pipedream will open a popup window where you can sign into Slack and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Slack API.

Pipedream requests the following authorization scopes when you connect your account:

channels:historychannels:readchannels:writeemoji:readgroups:historygroups:readgroups:writeim:historyim:readim:writelinks:readlinks:writempim:historympim:readmpim:writereactions:readreactions:writereminders:readreminders:writestars:readteam:readusergroups:readusergroups:writeusers:readusers:read.emailusers:writechat:write:botchat:write:userfiles:write:userfiles:readcommandsusers.profile:writeusers.profile:readsearch:read

About Slack#

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

More Ways to Connect Slack + Trustpilot (Customer)#

Other Popular Integrations#

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Slack + Trustpilot (Customer)

Add Emoji Reaction with Slack API on New Product Review Replies from Trustpilot (Customer) API

Pipedream makes it easy to connect APIs for Slack, Trustpilot (Customer) and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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