Add Data Store Record with NiftyImages API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Add Data Store Record with the NiftyImages API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and NiftyImages action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Add Data Store Record action
1. Connect your NiftyImages account
2. Configure Data Store API Key
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Data Store Record on NiftyImages

Description:Create or update a Data Store Record [See docs here](https://api.niftyimages.com/)

Version:0.0.1

Key:niftyimages-add-data-store-record

View on GitHub

NiftyImages Overview#

The NiftyImages API allows for the dynamic creation and customization of images for email marketing campaigns. By automating image personalization, users can create unique, engaging visuals that resonate with each recipient. It's possible to insert text into images, generate countdown timers, and manipulate image URLs on the fly, enhancing the visual appeal and relevance of marketing messages.

Action Code#

import niftyimages from "../../app/niftyimages.app.mjs";
import { defineAction } from "@pipedream/types";
import { ConfigurationError } from "@pipedream/platform";
export default defineAction({
    name: "Add Data Store Record",
    description: "Create or update a Data Store Record [See docs here](https://api.niftyimages.com/)",
    key: "niftyimages-add-data-store-record",
    version: "0.0.1",
    type: "action",
    props: {
        niftyimages,
        dataStoreApiKey: {
            label: "Data Store API Key",
            description: `The API Key for the Data Store you want to create/update a record on.
        \\
        To find this, go to **Data Sources**, choose a Data Store, and click on **"Use Our API"**.
        \\
        *Note that only a **Custom Store** can be updated.*`,
            type: "string",
            reloadProps: true,
        },
    },
    async additionalProps() {
        const newProps = {};
        const apiKey = this.dataStoreApiKey?.trim();
        let fields;
        try {
            fields = await this.niftyimages.getDataStoreFields(apiKey);
        }
        catch (err) {
            throw new ConfigurationError("Error fetching data - please check the **API Key**.");
        }
        const newPropNames = [];
        fields.forEach((field) => {
            const { name, type, date_input_format, } = field;
            newProps[name] = {
                label: this.niftyimages.getFieldLabel(field),
                description: date_input_format
                    ? `Must be a date in the \`${date_input_format}\` format`
                    : undefined,
                type: this.niftyimages.getFieldPropType(type),
            };
            newPropNames.push(name);
        });
        newProps["$fieldNames"] = {
            label: "Fields to Update",
            description: "Comma-separated list of the fields to be updated (defaults to all).",
            type: "string",
            optional: true,
            default: newPropNames.join(),
        };
        return newProps;
    },
    async run({ $ }) {
        // I had to explicitly cast the type here due to a current limitation
        // in the action type combined with the additionalProps method
        const $this = this;
        const strNames = $this.$fieldNames?.trim();
        if (!strNames) {
            throw new ConfigurationError("Please check the `Fields to Update` prop.");
        }
        const data = {};
        strNames.split(",").forEach((fieldName) => {
            const name = fieldName.trim();
            data[name] = $this[name];
        });
        const params = {
            $,
            apiKey: $this.dataStoreApiKey,
            data,
        };
        const response = await $this.niftyimages.addRecord(params);
        $.export("$summary", "Updated record successfully");
        return response;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
NiftyImages	`niftyimages`	`app`	This component uses the NiftyImages app.
Data Store API Key	`dataStoreApiKey`	`string`	The API Key for the Data Store you want to create/update a record on. To find this, go to Data Sources, choose a Data Store, and click on "Use Our API". Note that only a Custom Store* can be updated.*

Action Authentication#

NiftyImages uses API keys for authentication. When you connect your NiftyImages account, Pipedream securely stores the keys so you can easily authenticate to NiftyImages APIs in both code and no-code steps.

To retrieve your API key,

Navigate to your NiftyImages account and sign in
Go to Settings > Integrations/Plugins > API

Add Data Store Record with NiftyImages API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for NiftyImages, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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