Add Contact with Constant Contact API on Ticket Closed (Instant) from Zendesk API

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Ticket Closed (Instant) from the Zendesk API

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Add Contact with the Constant Contact API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Constant Contact action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Closed (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add Contact action
1. Connect your Constant Contact account
2. Configure Email Address
3. Optional- Select a Permission To Send
4. Optional- Configure First Name
5. Optional- Configure Last Name
6. Optional- Configure Job Title
7. Optional- Configure Company Name
8. Select a Create Source
9. Optional- Configure Birthday Month
10. Optional- Configure Birthday Day
11. Optional- Configure Anniversary
12. Optional- Configure Number Of Phone Numbers
13. Optional- Configure Number Of Street Addresses
14. Optional- Select one or more List Membership
15. Optional- Select one or more Taggings
16. Optional- Configure Number Of Notes
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Closed (Instant) on Zendesk

Description:Emit new event when a ticket has changed to closed status

Version:0.2.2

Key:zendesk-ticket-closed

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Contact on Constant Contact

Description:Add a single contact. [See the documentation](https://developer.constantcontact.com/api_reference/index.html#!/Contacts/createContact)

Version:0.0.2

Key:constant_contact-add-contact

View on GitHub

Constant Contact Overview#

The Constant Contact API allows users to automate email marketing efforts by managing contacts, sending emails, and tracking results. With Pipedream, you can connect Constant Contact to other apps to create powerful workflows. You can trigger events, sync contact lists, automate email campaigns, and analyze email performance with ease. Pipedream's serverless platform offers a streamlined approach to integrating Constant Contact's functionalities into diverse, automated sequences.

Action Code#

import { prepareData } from "../../common/utils.mjs";
import constantContact from "../../constant_contact.app.mjs";

export default {
  key: "constant_contact-add-contact",
  name: "Add Contact",
  version: "0.0.2",
  description: "Add a single contact. [See the documentation](https://developer.constantcontact.com/api_reference/index.html#!/Contacts/createContact)",
  type: "action",
  props: {
    constantContact,
    emailAddress: {
      propDefinition: [
        constantContact,
        "emailAddress",
      ],
      reloadProps: true,
    },
    permissionToSend: {
      propDefinition: [
        constantContact,
        "permissionToSend",
      ],
      optional: true,
    },
    firstName: {
      propDefinition: [
        constantContact,
        "firstName",
      ],
      optional: true,
    },
    lastName: {
      propDefinition: [
        constantContact,
        "lastName",
      ],
      optional: true,
    },
    jobTitle: {
      propDefinition: [
        constantContact,
        "jobTitle",
      ],
      optional: true,
    },
    companyName: {
      propDefinition: [
        constantContact,
        "companyName",
      ],
      optional: true,
    },
    createSource: {
      propDefinition: [
        constantContact,
        "createSource",
      ],
    },
    birthdayMonth: {
      propDefinition: [
        constantContact,
        "birthdayMonth",
      ],
      optional: true,
    },
    birthdayDay: {
      propDefinition: [
        constantContact,
        "birthdayDay",
      ],
      optional: true,
    },
    anniversary: {
      propDefinition: [
        constantContact,
        "anniversary",
      ],
      optional: true,
    },
    numberOfPhoneNumbers: {
      propDefinition: [
        constantContact,
        "numberOfPhoneNumbers",
      ],
      optional: true,
      reloadProps: true,
    },
    numberOfStreetAddresses: {
      propDefinition: [
        constantContact,
        "numberOfStreetAddresses",
      ],
      optional: true,
      reloadProps: true,
    },
    listMemberships: {
      propDefinition: [
        constantContact,
        "listMemberships",
      ],
      optional: true,
    },
    taggings: {
      propDefinition: [
        constantContact,
        "taggings",
      ],
      optional: true,
    },
    numberOfNotes: {
      propDefinition: [
        constantContact,
        "numberOfNotes",
      ],
      optional: true,
      reloadProps: true,
    },
  },
  async additionalProps() {
    const props = {};
    const { custom_fields: customFields } = await this.listCustomFields();

    for (let i = 0; i < customFields.length; i++) {
      props[`customField_${customFields[i].custom_field_id}`] = {
        type: "string",
        label: `Custom Field ${i + 1} - ${customFields[i].label}`,
        description: "The content of the custom field.",
        optional: true,
      };
    }

    for (let i = 0; i < this.numberOfPhoneNumbers; i++) {
      props[`phoneNumberKind_${i}`] = {
        type: "string",
        label: `Phone Number Kind ${i + 1}`,
        description: `The kind of the phone number ${i + 1}.`,
        options: [
          "home",
          "work",
          "mobile",
          "other",
        ],
      };
      props[`phoneNumberValue_${i}`] = {
        type: "string",
        label: `Phone Number Value ${i + 1}`,
        description: `The value of the phone number ${i + 1}.`,
      };
    }

    for (let i = 0; i < this.numberOfStreetAddresses; i++) {
      props[`streetAddressKind_${i}`] = {
        type: "string",
        label: `Address Kind ${i + 1}`,
        description: `The kind of the address ${i + 1}.`,
        options: [
          "home",
          "work",
          "other",
        ],
      };
      props[`streetAddressStreet_${i}`] = {
        type: "string",
        label: `Address Street ${i + 1}`,
        description: `The street of the address ${i + 1}.`,
      };
      props[`streetAddressCity_${i}`] = {
        type: "string",
        label: `Address City ${i + 1}`,
        description: `The city of the address ${i + 1}.`,
      };
      props[`streetAddressState_${i}`] = {
        type: "string",
        label: `Address State ${i + 1}`,
        description: `The state of the address ${i + 1}.`,
      };
      props[`streetAddressPostalCode_${i}`] = {
        type: "string",
        label: `Address Postal Code ${i + 1}`,
        description: `The postal code of the address ${i + 1}.`,
      };
      props[`streetAddressCountry_${i}`] = {
        type: "string",
        label: `Address Country ${i + 1}`,
        description: `The country of the address ${i + 1}.`,
      };
    }

    for (let i = 0; i < this.numberOfNotes; i++) {
      props[`notes_${i}`] = {
        type: "string",
        label: `Note ${i + 1}`,
        description: "The content of the note.",
      };
    }

    return props;
  },
  methods: {
    listCustomFields() {
      return this.constantContact.listCustomFields();
    },
  },
  async run({ $ }) {
    const {
      constantContact,
      ...data
    } = this;

    const preparedData = await prepareData({}, data, this.listCustomFields);

    const response = await constantContact.createContact({
      $,
      data: preparedData,
    });

    $.export("$summary", `A new contact with id: ${response.contact_id} was successfully created!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Constant Contact	`constantContact`	`app`	This component uses the Constant Contact app.
Email Address	`emailAddress`	`string`	The contact's email address.
Permission To Send	`permissionToSend`	`string`	Select a value from the drop down menu:`implicitexplicitpending_confirmationunsubscribedtemp_holdnot_set`
First Name	`firstName`	`string`	The first name of the contact.
Last Name	`lastName`	`string`	The last name of the contact.
Job Title	`jobTitle`	`string`	The job title of the contact.
Company Name	`companyName`	`string`	The name of the company where the contact works.
Create Source	`createSource`	`string`	Select a value from the drop down menu:`AccountContact`
Birthday Month	`birthdayMonth`	`string`	The month value for the contact's birthday. The `birthdayMonth` is required if you use `birthdayDay`.
Birthday Day	`birthdayDay`	`string`	The day value for the contact's birthday. The `birthdayDay` is required if you use `birthdayMonth`.
Anniversary	`anniversary`	`string`	The anniversary date for the contact. For example, this value could be the date when the contact first became a customer of an organization in Constant Contact. Valid date formats are MM/DD/YYYY, M/D/YYYY, YYYY/MM/DD, YYYY/M/D, YYYY-MM-DD, YYYY-M-D,M-D-YYYY, or M-DD-YYYY.
Number Of Phone Numbers	`numberOfPhoneNumbers`	`integer`	The number of phone numbers of the contact.
Number Of Street Addresses	`numberOfStreetAddresses`	`integer`	The number of street addresses of the contact.
List Membership	`listMemberships`	`string[]`	Select a value from the drop down menu.
Taggings	`taggings`	`string[]`	Select a value from the drop down menu.
Number Of Notes	`numberOfNotes`	`integer`	The number of notes in the contact.

Action Authentication#

Constant Contact uses OAuth authentication. When you connect your Constant Contact account, Pipedream will open a popup window where you can sign into Constant Contact and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Constant Contact API.

Pipedream requests the following authorization scopes when you connect your account:

account_readaccount_updatecontact_datacampaign_dataoffline_access

Add Contact with Constant Contact API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Constant Contact, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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