Search Articles with Zoho Desk API on Custom Events (Instant) from Zoom API

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Custom Events (Instant) from the Zoom API

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Search Articles with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a Zoom trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Custom Events (Instant) trigger
1. Connect your Zoom account
2. Select one or more Zoom Events
3. Configure apphook
Configure the Search Articles action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Portal ID
4. Configure Search String
5. Optional- Configure Category ID
6. Optional- Select a Sort By
7. Optional- Select a Match Type
8. Optional- Configure Max Results
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Custom Events (Instant) on Zoom

Description:Emit new events tied to your Zoom user or resources you own

Version:0.1.3

Key:zoom-custom-event

View on GitHub

Zoom Overview#

The Zoom API lets you tap into a rich set of functionalities to enhance the video conferencing experience within your own app or workflow. With the Zoom API on Pipedream, you can automatically create meetings, manage users, send meeting notifications, and more, orchestrating these actions within a broader automation. This allows for seamless integration with other services, enabling both data collection and action triggers based on Zoom events.

Pipedream workflows allow you to run any Node.js code that connects to the Zoom API. Just create a new workflow, then add prebuilt Zoom actions (create a meeting, send a chat message, etc.) or write your own code. These workflows can be triggered by HTTP requests, timers, email, or on any app-based event (new tweets, a Github PR, Zoom events, etc).

Trigger Code#

import common from "../common/common.mjs";
import constants from "../common/constants.mjs";

export default {
  ...common,
  key: "zoom-custom-event",
  name: "Custom Events (Instant)",
  description: "Emit new events tied to your Zoom user or resources you own",
  version: "0.1.3",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    eventNameOptions: {
      type: "string[]",
      label: "Zoom Events",
      description: "Select the events you want to listen for",
      options: Object.values(constants.CUSTOM_EVENT_TYPES),
    },
    // eslint-disable-next-line pipedream/props-label, pipedream/props-description
    apphook: {
      type: "$.interface.apphook",
      appProp: "app",
      eventNames() {
        return this.eventNameOptions;
      },
    },
  },
  async run(event) {
    this.$emit(event, {
      id: event.payload?.object?.id,
      summary: event.event,
      ts: Date.now(),
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoom	`app`	`app`	This component uses the Zoom app.
Zoom Events	`eventNameOptions`	`string[]`	Select a value from the drop down menu:`meeting.alertmeeting.created.by_memeeting.created.for_memeeting.updatedmeeting.deleted.by_memeeting.deleted.for_memeeting.startedmeeting.endedmeeting.registration_createdmeeting.registration_approvedmeeting.registration_cancelledmeeting.registration_deniedmeeting.sharing_started.hostmeeting.sharing_started.participantmeeting.sharing_ended.hostmeeting.sharing_ended.participantmeeting.participant_jbh_joinedmeeting.participant_jbh_waitingmeeting.participant_joinedmeeting.participant_leftmeeting.participant_joined_waiting_roommeeting.participant_admittedmeeting.participant_put_in_waiting_roommeeting.participant_left_waiting_roomrecording.startedrecording.pausedrecording.resumedrecording.stoppedrecording.completedrecording.trashed.by_merecording.trashed.for_merecording.deleted.by_merecording.deleted.for_merecording.recovered.by_merecording.recovered.for_merecording.transcript_completedrecording.registration_createdrecording.registration_approvedrecording.registration_denieduser.updateduser.settings_updateduser.signed_inuser.signed_outwebinar.created.by_mewebinar.created.for_mewebinar.updatedwebinar.startedwebinar.endedwebinar.alertwebinar.sharing_started.hostwebinar.sharing_started.participantwebinar.sharing_endedwebinar.registration_createdwebinar.registration_approvedwebinar.registration_deniedwebinar.registration_cancelledwebinar.participant_joinedwebinar.participant_leftwebinar.deleted.by_mewebinar.deleted.for_me`
	`apphook`	`$.interface.apphook`

Trigger Authentication#

Zoom uses OAuth authentication. When you connect your Zoom account, Pipedream will open a popup window where you can sign into Zoom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoom API.

Pipedream requests the following authorization scopes when you connect your account:

About Zoom#

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars.

Action#

Search Articles on Zoho Desk

Description:Searches for knowledge base articles. [See the docs here](https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase_Searcharticles)

Version:0.0.1

Key:zoho_desk-search-articles

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";
export default {
  key: "zoho_desk-search-articles",
  name: "Search Articles",
  description: "Searches for knowledge base articles. [See the docs here](https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase_Searcharticles)",
  type: "action",
  version: "0.0.1",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    portalId: {
      propDefinition: [
        zohoDesk,
        "portalId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    searchStr: {
      type: "string",
      label: "Search String",
      description: "The keywords to search for within articles.",
    },
    categoryId: {
      type: "string",
      label: "Category ID",
      description: "Filter by articles belonging to the specified category.",
      optional: true,
    },
    sortBy: {
      type: "string",
      label: "Sort By",
      description: "Sort the results by created time or relevance. Use `-createdTime` for descending order.",
      optional: true,
      options: [
        "createdTime",
        "relevance",
        "-createdTime",
      ],
      default: "relevance",
    },
    searchKeyWordMatch: {
      type: "string",
      label: "Match Type",
      description: "Specify how multiple search keywords must be matched in the results.",
      optional: true,
      options: [
        {
          label: "Results matching at least one keyword",
          value: "ANY",
        },
        {
          label: "Only results matching all keywords",
          value: "ALL",
        },
      ],
    },
    maxResults: {
      propDefinition: [
        zohoDesk,
        "maxResults",
      ],
    },
  },
  async run({ $ }) {
    const {
      portalId,
      searchStr,
      categoryId,
      sortBy,
      searchKeyWordMatch,
      maxResults,
    } = this;

    const params = {
      portalId,
      searchStr,
      categoryId,
      sortBy,
      searchKeyWordMatch,
    };

    const stream = this.zohoDesk.searchKnowledgeBaseArticlesStream({
      params,
      max: maxResults,
    });
    const articles = [];
    for await (const article of stream) {
      articles.push(article);
    }

    $.export("$summary", `Found ${articles.length} article${articles.length === 1
      ? ""
      : "s"}.`);

    return articles;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Portal ID	`portalId`	`string`	Select a value from the drop down menu.
Search String	`searchStr`	`string`	The keywords to search for within articles.
Category ID	`categoryId`	`string`	Filter by articles belonging to the specified category.
Sort By	`sortBy`	`string`	Select a value from the drop down menu:`createdTimerelevance-createdTime`
Match Type	`searchKeyWordMatch`	`string`	Select a value from the drop down menu:`{ "label": "Results matching at least one keyword", "value": "ANY" }{ "label": "Only results matching all keywords", "value": "ALL" }`
Max Results	`maxResults`	`integer`	Maximum number of results to return. Set to blank to return everything.

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

Search Articles with Zoho Desk API on Custom Events (Instant) from Zoom API

Pipedream makes it easy to connect APIs for Zoho Desk, Zoom and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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