with Zoho Mail and Freshdesk?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
The Zoho Mail API equips you with the ability to automate actions on emails, manage mailboxes, and interact with your Zoho Mail account programmatically. With Pipedream, you can trigger workflows on new emails, send emails automatically, and connect Zoho Mail to thousands of other services, streamlining communication processes, enhancing productivity, and enabling efficient data management.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zoho_mail: {
type: "app",
app: "zoho_mail",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://mail.${this.zoho_mail.$auth.base_api_uri}/api/accounts`,
headers: {
"Authorization": `Zoho-oauthtoken ${this.zoho_mail.$auth.oauth_access_token}`,
},
})
},
})
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})