Integrate the Zoho Assist API with the Zendesk API

Setup the Zoho Assist API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Zoho Assist and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Zoho Assist with Zendesk#

Create Session with Zoho Assist API on New Ticket (Instant) from Zendesk API

Zendesk + Zoho Assist

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Create Session with Zoho Assist API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Zoho Assist

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Create Session with Zoho Assist API on Ticket Closed (Instant) from Zendesk API

Zendesk + Zoho Assist

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Create Session with Zoho Assist API on Ticket Pending (Instant) from Zendesk API

Zendesk + Zoho Assist

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Create Session with Zoho Assist API on Ticket Solved (Instant) from Zendesk API

Zendesk + Zoho Assist

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Popular Zoho Assist and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zoho Assist and Zendesk Actions#

Create Session with the Zoho Assist API

Create a remote support or screen sharing session. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Session Reports with the Zoho Assist API

Fetch the reports of previously conducted sessions. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Schedule Session with the Zoho Assist API

Schedule a remote support session. See the documentation

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Overview of Zoho Assist#

The Zoho Assist API provides remote support and access functionalities, enabling automated session management, customer support, and IT operations. By integrating it with Pipedream, you can craft serverless workflows that respond to various triggers and perform actions like creating support sessions, fetching session details, or managing users. The API's versatility in Pipedream allows for streamlined coordination between support requests and responses, facilitating seamless IT support and management tasks.

Connect Zoho Assist#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_assist: {
      type: "app",
      app: "zoho_assist",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://assist.${this.zoho_assist.$auth.base_api_url}/api/v2/user`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_assist.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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