Integrate the Zendesk API with the Vida API

Setup the Zendesk API trigger to run a workflow which integrates with the Vida API. Pipedream's integration platform allows you to integrate Zendesk and Vida remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Vida#

Add Context with Vida API on New Ticket (Instant) from Zendesk API

Zendesk + Vida

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Add Context with Vida API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Vida

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Add Context with Vida API on Ticket Closed (Instant) from Zendesk API

Zendesk + Vida

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Add Context with Vida API on Ticket Pending (Instant) from Zendesk API

Zendesk + Vida

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Add Context with Vida API on Ticket Solved (Instant) from Zendesk API

Zendesk + Vida

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Popular Zendesk and Vida Triggers#

New Conversation (Instant) from the Vida API

Emit new events after completion of any communication handled by your Vida AI agent, be it a call, text, or email.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Incoming Conversation (Instant) from the Vida API

Emit new event when an incoming call or message is received before answered by an agent. Useful for providing context about the caller or messenger to your agent before response.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and Vida Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Add Context with the Vida API

Uploads additional context for a conversation with your AI agent. Helpful when integrating data from external CRMs. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Connect Vida#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    vida: {
      type: "app",
      app: "vida",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.vida.dev/api/v2/listAccounts`,
      params: {
        token: `${this.vida.$auth.api_token}`,
      },
    })
  },
})

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