Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the Verdict as a Service API
Setup the Zendesk API trigger to run a workflow which integrates with the Verdict as a Service API. Pipedream's integration platform allows you to integrate Zendesk and Verdict as a Service remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Zendesk with Verdict as a Service#
Popular Zendesk and Verdict as a Service Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Zendesk and Verdict as a Service Actions#
Scans a file for malware and other threats. See the docs here
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Verdict as a Service#
Verdict as a Service (VaaS) API provides a powerful interface for automating the analysis of files and URLs for potential threats. Leveraging the capabilities of Pipedream, users can create sophisticated workflows that trigger actions based on the results of the threat analysis. From email attachments to submitted URLs, VaaS can be integrated into a variety of security and data processing pipelines to ensure safety and compliance.
Connect Verdict as a Service#
import Vaas from "gdata-vaas";
export default defineComponent({
props: {
verdict_as_a_service: {
type: "app",
app: "verdict_as_a_service",
}
},
async run({steps, $}) {
// create vaas client
const vaas = await createVaasWithClientCredentialsGrant(
CLIENT_ID,
CLIENT_SECRET,
TOKEN_URL,
VAAS_URL
);
// request verdict for file
const verdict = await vaas.forFile(response.data);
if (verdict === "Malicious") {
console.log("This was malware.");
}
},
})
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