Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the SnatchBot API
Setup the Zendesk API trigger to run a workflow which integrates with the SnatchBot API. Pipedream's integration platform allows you to integrate Zendesk and SnatchBot remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Zendesk with SnatchBot#
Popular Zendesk and SnatchBot Triggers#
Emit new event when a new bot message is sent. See the documentation
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Popular Zendesk and SnatchBot Actions#
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of SnatchBot#
The SnatchBot API provides a programmatic window to SnatchBot's chatbot platform, allowing you to manage and interact with your bots outside of the SnatchBot interface. With this API, you can execute tasks like sending messages, retrieving chat history, and managing your bot's structure and behavior. When integrated into Pipedream workflows, the SnatchBot API shines in automating interactions, syncing chat data with other systems, and reacting to events with custom logic and third-party services.
Connect SnatchBot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
snatchbot: {
type: "app",
app: "snatchbot",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://account.snatchbot.me/channels/api/api/id${this.snatchbot.$auth.bot_id}/app${this.snatchbot.$auth.app_id}/aps${this.snatchbot.$auth.app_secret}`,
params: {
user_id: `{your_user_id}`,
message_id: `{your_message_id}`,
},
})
},
})
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