Integrate the Zendesk API with the SegMetrics API

Setup the Zendesk API trigger to run a workflow which integrates with the SegMetrics API. Pipedream's integration platform allows you to integrate Zendesk and SegMetrics remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with SegMetrics#

Create Or Update Contact with SegMetrics API on New Ticket (Instant) from Zendesk API

Zendesk + SegMetrics

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Create Or Update Contact with SegMetrics API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SegMetrics

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Create Or Update Contact with SegMetrics API on Ticket Closed (Instant) from Zendesk API

Zendesk + SegMetrics

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Create Or Update Contact with SegMetrics API on Ticket Pending (Instant) from Zendesk API

Zendesk + SegMetrics

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Create Or Update Contact with SegMetrics API on Ticket Solved (Instant) from Zendesk API

Zendesk + SegMetrics

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Popular Zendesk and SegMetrics Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and SegMetrics Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Or Update Contact with the SegMetrics API

Create or update a contact. See documentation here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Or Update Order with the SegMetrics API

Creates a client. See documentation here

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Create Or Update Subscription with the SegMetrics API

Create or update a subscription. See documentation here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of SegMetrics#

The SegMetrics API grants programmatic access to SegMetrics data, allowing users to extract detailed insights about their marketing efforts. With it, you can automate the retrieval of conversion data, contact lists, tags, and more, to better understand your marketing funnel performance. Leveraging Pipedream's processing capabilities, you can create intricate workflows that respond to this data in real-time, running logic or actions contingent on the insights you gain from SegMetrics.

Connect SegMetrics#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    segmetrics: {
      type: "app",
      app: "segmetrics",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.segmetrics.io/${this.segmetrics.$auth.account_id}/contact/{{YOUR_CONTACT_ID}}`,
      headers: {
        "Authorization": `${this.segmetrics.$auth.api_key}`,
      },
    })
  },
})

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