Integrate the Zendesk API with the Reply.io API

Setup the Zendesk API trigger to run a workflow which integrates with the Reply.io API. Pipedream's integration platform allows you to integrate Zendesk and Reply.io remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Reply.io#

Create or Update Contact and Push to Campaign with Reply.io API on New Ticket (Instant) from Zendesk API

Zendesk + Reply.io

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Create or Update Contact and Push to Campaign with Reply.io API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Reply.io

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Create or Update Contact and Push to Campaign with Reply.io API on Ticket Closed (Instant) from Zendesk API

Zendesk + Reply.io

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Create or Update Contact and Push to Campaign with Reply.io API on Ticket Pended (Instant) from Zendesk API

Zendesk + Reply.io

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Create or Update Contact and Push to Campaign with Reply.io API on Ticket Solved (Instant) from Zendesk API

Zendesk + Reply.io

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Popular Zendesk and Reply.io Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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New Contact Added from the Reply.io API

Emit new event when a new contact is added. See the docs here

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Zendesk and Reply.io Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create or Update Contact with the Reply.io API

Create a new contact or update if they already exist. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create or Update Contact and Push to Campaign with the Reply.io API

Create a new contact, or update if they already exist, and push contact to the selected campaign. See the docs here

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Mark Contact as Finished with the Reply.io API

Mark a contact as finished in all campaigns by their email address. See the docs here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Reply.io#

The Reply.io API on Pipedream allows users to automate their sales engagement and follow-up processes efficiently. Leveraging this API, you can streamline communication by triggering personalized emails, managing contacts, and analyzing the performance of sales campaigns. Using Pipedream's serverless platform, you can create workflows that perform actions in Reply.io in response to events from other apps, schedule tasks, and process data in real-time.

Connect Reply.io#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    reply_io: {
      type: "app",
      app: "reply_io",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.reply.io/v1/people`,
      headers: {
        "X-Api-Key": `${this.reply_io.$auth.api_key}`,
      },
    })
  },
})

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