← Zendesk + Puppeteer integrations

Get PDF with Puppeteer API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API
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Get PDF with the Puppeteer API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Puppeteer action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket Added to View (Instant) trigger
    1. Connect your Zendesk account
    2. Optional- Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
    6. Select a View ID
  3. Configure the Get PDF action
    1. Connect your Puppeteer account
    2. Configure URL
    3. Optional- Configure Download Path
    4. Optional- Configure Display Header Footer
    5. Optional- Configure Footer Template
    6. Optional- Select a Format
    7. Optional- Configure Header Template
    8. Optional- Configure Height
    9. Optional- Configure Landscape
    10. Optional- Configure Bottom Margin
    11. Optional- Configure Left Margin
    12. Optional- Configure Right Margin
    13. Optional- Configure Top Margin
    14. Optional- Configure Omit Background
    15. Optional- Configure Page Ranges
    16. Optional- Configure Prefer CSS Page Size
    17. Optional- Configure Print Background
    18. Optional- Configure Scale
    19. Optional- Configure Timeout
    20. Optional- Configure Width
    21. Configure syncDir
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket is added to the specified view
Version:0.0.4
Key:zendesk-ticket-added-to-view

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.4",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

View IDviewIdstringSelect a value from the drop down menu.

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Generate a PDF of a page using Puppeteer. [See the documentation](https://pptr.dev/api/puppeteer.page.pdf)
Version:1.0.3
Key:puppeteer-get-pdf

Puppeteer Overview

Puppeteer is a Node.js library which provides a high-level API to control Chrome/Chromium over the DevTools Protocol. Puppeteer runs in headless mode on Chromium on Pipedream.

Using Puppeteer you can perform tasks including:

  • Capture Screenshots: Convert webpages into images.
  • Processing PDFs: parse and scan PDFs.
  • Web Scraping: Extract data from websites.
  • UI/UX Testing: Verify user interface and experience.
  • Integration with Test Frameworks: Combine with testing frameworks.
  • Task Automation: Automate web-related tasks like form filling.
  • Functional Testing: Automate user interactions to test web application functionality.
  • Regression Testing: Ensure new code changes don't introduce bugs.

Action Code

import puppeteer from "../../puppeteer.app.mjs";
import constants from "../../common/constants.mjs";
import common from "../common/common.mjs";
import fs from "fs";

export default {
  ...common,
  key: "puppeteer-get-pdf",
  name: "Get PDF",
  description:
    "Generate a PDF of a page using Puppeteer. [See the documentation](https://pptr.dev/api/puppeteer.page.pdf)",
  version: "1.0.3",
  type: "action",
  props: {
    puppeteer,
    ...common.props,
    downloadPath: {
      type: "string",
      label: "Download Path",
      description:
        "Download the PDF to the `/tmp` directory with the specified filename",
      optional: true,
    },
    displayHeaderFooter: {
      type: "boolean",
      label: "Display Header Footer",
      description: "Whether to show the header and footer.",
      optional: true,
      default: false,
    },
    footerTemplate: {
      type: "string",
      label: "Footer Template",
      description: "HTML template for the print footer.",
      optional: true,
    },
    format: {
      type: "string",
      label: "Format",
      description: "The paper format of the PDF",
      options: constants.PAPER_FORMAT,
      optional: true,
    },
    headerTemplate: {
      type: "string",
      label: "Header Template",
      description:
        "HTML template for the print header. Should be valid HTML with the following classes used to inject values into them: `date` - formatted print date, `title` - document title, `url` - document location, `pageNumber` - current page number, `totalPages` - total pages in the document.",
      optional: true,
    },
    height: {
      type: "string",
      label: "Height",
      description:
        "Sets the height of paper. You can pass in a number or a string with a unit.",
      optional: true,
    },
    landscape: {
      type: "boolean",
      label: "Landscape",
      description: "Whether to print in landscape orientation.",
      optional: true,
      default: false,
    },
    marginBottom: {
      type: "string",
      label: "Bottom Margin",
      description: "Margin for the bottom of the page",
      optional: true,
    },
    marginLeft: {
      type: "string",
      label: "Left Margin",
      description: "Margin for the left side of the page",
      optional: true,
    },
    marginRight: {
      type: "string",
      label: "Right Margin",
      description: "Margin for the right side of the page",
      optional: true,
    },
    marginTop: {
      type: "string",
      label: "Top Margin",
      description: "Margin for the top of the page",
      optional: true,
    },
    omitBackground: {
      type: "boolean",
      label: "Omit Background",
      description:
        "Hides default white background and allows generating pdfs with transparency.",
      optional: true,
      default: false,
    },
    pageRanges: {
      type: "string",
      label: "Page Ranges",
      description: "Paper ranges to print, e.g. 1-5, 8, 11-13.",
      optional: true,
    },
    preferCSSPageSize: {
      type: "boolean",
      label: "Prefer CSS Page Size",
      description:
        "Give any CSS @page size declared in the page priority over what is declared in the width or height or format option.",
      optional: true,
      default: false,
    },
    printBackground: {
      type: "boolean",
      label: "Print Background",
      description: "Set to true to print background graphics.",
      optional: true,
      default: false,
    },
    scale: {
      type: "string",
      label: "Scale",
      description:
        "Scales the rendering of the web page. Amount must be between 0.1 and 2.",
      optional: true,
    },
    timeout: {
      type: "integer",
      label: "Timeout",
      description: "Timeout in milliseconds. Pass 0 to disable timeout.",
      optional: true,
      default: 30000,
    },
    width: {
      type: "string",
      label: "Width",
      description:
        "Sets the width of paper. You can pass in a number or a string with a unit.",
      optional: true,
    },
    syncDir: {
      type: "dir",
      accessMode: "write",
      sync: true,
    },
  },
  methods: {
    async downloadToTMP(pdf) {
      const path = this.downloadPath.includes("/tmp")
        ? this.downloadPath
        : `/tmp/${this.downloadPath}`;
      fs.writeFileSync(path, pdf);
      return path;
    },
  },
  async run({ $ }) {
    const options = {
      displayHeaderFooter: this.displayHeaderFooter,
      footerTemplate: this.footerTemplate,
      format: this.format,
      headerTemplate: this.headerTemplate,
      height: this.height,
      landscape: this.landscape,
      margin: {
        bottom: this.marginBottom,
        left: this.marginLeft,
        right: this.marginRight,
        top: this.marginTop,
      },
      omitBackground: this.omitBackground,
      pageRanges: this.pageRanges,
      preferCSSPageSize: this.preferCSSPageSize,
      printBackground: this.printBackground,
      scale: this.scale
        ? parseFloat(this.scale)
        : undefined,
      timeout: this.timeout,
      width: this.width,
    };

    const url = this.normalizeUrl();
    const browser = await this.puppeteer.launch();
    const page = await browser.newPage();
    await page.goto(url);
    const pdf = await page.pdf(options);
    await browser.close();

    const filePath =
      pdf && this.downloadPath
        ? await this.downloadToTMP(pdf)
        : undefined;

    if (pdf) {
      $.export("$summary", `Successfully generated PDF from ${url}`);
    }

    return filePath
      ? {
        pdf,
        filePath,
      }
      : pdf;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
PuppeteerpuppeteerappThis component uses the Puppeteer app.
URLurlstring

The URL of the page to scrape. For example, https://example.com.

Download PathdownloadPathstring

Download the PDF to the /tmp directory with the specified filename

Display Header FooterdisplayHeaderFooterboolean

Whether to show the header and footer.

Footer TemplatefooterTemplatestring

HTML template for the print footer.

FormatformatstringSelect a value from the drop down menu:{ "value": "letter", "label": "Letter - 8.5in x 11in" }{ "value": "legal", "label": "Legal - 8.5in x 14in" }{ "value": "tabloid", "label": "Tabloid - 11in x 17in" }{ "value": "ledger", "label": "Ledger - 17in x 11in" }{ "value": "a0", "label": "A0 - 33.1in x 46.8in" }{ "value": "a1", "label": "A1 - 23.4in x 33.1in" }{ "value": "a2", "label": "A2 - 16.54in x 23.4in" }{ "value": "a3", "label": "A3 - 11.7in x 16.54in" }{ "value": "a4", "label": "A4 - 8.27in x 11.7in" }{ "value": "a5", "label": "A5 - 5.83in x 8.27in" }{ "value": "a6", "label": "A6 - 4.13in x 5.83in" }
Header TemplateheaderTemplatestring

HTML template for the print header. Should be valid HTML with the following classes used to inject values into them: date - formatted print date, title - document title, url - document location, pageNumber - current page number, totalPages - total pages in the document.

Heightheightstring

Sets the height of paper. You can pass in a number or a string with a unit.

Landscapelandscapeboolean

Whether to print in landscape orientation.

Bottom MarginmarginBottomstring

Margin for the bottom of the page

Left MarginmarginLeftstring

Margin for the left side of the page

Right MarginmarginRightstring

Margin for the right side of the page

Top MarginmarginTopstring

Margin for the top of the page

Omit BackgroundomitBackgroundboolean

Hides default white background and allows generating pdfs with transparency.

Page RangespageRangesstring

Paper ranges to print, e.g. 1-5, 8, 11-13.

Prefer CSS Page SizepreferCSSPageSizeboolean

Give any CSS @page size declared in the page priority over what is declared in the width or height or format option.

Print BackgroundprintBackgroundboolean

Set to true to print background graphics.

Scalescalestring

Scales the rendering of the web page. Amount must be between 0.1 and 2.

Timeouttimeoutinteger

Timeout in milliseconds. Pass 0 to disable timeout.

Widthwidthstring

Sets the width of paper. You can pass in a number or a string with a unit.

syncDirsyncDirdir

Action Authentication

The Puppeteer API does not require authentication.

About Puppeteer

Puppeteer is a Node.js library which provides a high-level API to control Chrome/Chromium over the DevTools Protocol.

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