Integrate the Zendesk API with the Productlane API

Setup the Zendesk API trigger to run a workflow which integrates with the Productlane API. Pipedream's integration platform allows you to integrate Zendesk and Productlane remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Productlane#

Create Contact with Productlane API on New Ticket (Instant) from Zendesk API

Zendesk + Productlane

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Create Contact with Productlane API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Productlane

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Create Contact with Productlane API on Ticket Closed (Instant) from Zendesk API

Zendesk + Productlane

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Create Contact with Productlane API on Ticket Pending (Instant) from Zendesk API

Zendesk + Productlane

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Create Contact with Productlane API on Ticket Solved (Instant) from Zendesk API

Zendesk + Productlane

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Popular Zendesk and Productlane Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular Zendesk and Productlane Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Contact with the Productlane API

Creates a new contact with email, name, and an array of segments in Productlane. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Feedback with the Productlane API

Create new feedback in Productlane. See the documentation

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Upvote Project with the Productlane API

Upvotes a project by ID. See the documentation

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Productlane#

The Productlane API on Pipedream allows you to integrate and automate your product feedback loop. You can craft workflows to manage feature requests, prioritize product development, and engage with your user base more effectively. It's useful for product managers who want to streamline user feedback into actionable insights, and for development teams aiming to align their work with customer needs.

Connect Productlane#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    productlane: {
      type: "app",
      app: "productlane",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://productlane.com/api/v1/companies`,
      headers: {
        Authorization: `Bearer ${this.productlane.$auth.api_key}`,
      },
    })
  },
})

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