Integrate the Zendesk API with the PagerDuty API

Setup the Zendesk API trigger to run a workflow which integrates with the PagerDuty API. Pipedream's integration platform allows you to integrate Zendesk and PagerDuty remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with PagerDuty#

Acknowledge Incident with PagerDuty API on New Ticket (Instant) from Zendesk API

Zendesk + PagerDuty

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Acknowledge Incident with PagerDuty API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + PagerDuty

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Acknowledge Incident with PagerDuty API on Ticket Closed (Instant) from Zendesk API

Zendesk + PagerDuty

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Acknowledge Incident with PagerDuty API on Ticket Pended (Instant) from Zendesk API

Zendesk + PagerDuty

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Acknowledge Incident with PagerDuty API on Ticket Solved (Instant) from Zendesk API

Zendesk + PagerDuty

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Popular Zendesk and PagerDuty Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New On-Call Rotation from the PagerDuty API

Emit new event each time a new user rotates onto an on-call rotation

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New or Updated Incident from the PagerDuty API

Emit new event each time an incident is created or updated

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Zendesk and PagerDuty Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Acknowledge Incident with the PagerDuty API

Acknowledge an incident. See the docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Find Oncall User with the PagerDuty API

Find the user on call for a specific schedule. See the docs here

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Resolve Incident with the PagerDuty API

Resolve an incident. See the docs here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of PagerDuty#

The PagerDuty API offers a powerful interface to automate your digital operations management. By leveraging its capabilities on Pipedream, you can create workflows that respond to incidents, automate alerts, and synchronize incident data across various platforms. PagerDuty's API enables you to manage services, teams, and incidents, ensuring that your systems remain operational and that the right people are notified at the right time.

Connect PagerDuty#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    pagerduty: {
      type: "app",
      app: "pagerduty",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.pagerduty.com/users/me`,
      headers: {
        Authorization: `Bearer ${this.pagerduty.$auth.oauth_access_token}`,
        "Accept": `application/vnd.pagerduty+json;version=2`,
      },
    })
  },
})

Run a Pipedream workflow on PagerDuty on-call rotations

Run common workflows, or any Node.js code you'd like, each time a new user rotates onto an on-call schedule.

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