Integrate the Zendesk API with the Freshdesk API

Setup the Zendesk API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate Zendesk and Freshdesk remarkably fast. Free for developers.

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Popular Ways to Connect Zendesk with Freshdesk#

Create a Company with Freshdesk API on New Ticket (Instant) from Zendesk API

Zendesk + Freshdesk

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Create a Company with Freshdesk API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Freshdesk

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Create a Company with Freshdesk API on Ticket Closed (Instant) from Zendesk API

Zendesk + Freshdesk

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Create a Company with Freshdesk API on Ticket Pended (Instant) from Zendesk API

Zendesk + Freshdesk

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Create a Company with Freshdesk API on Ticket Solved (Instant) from Zendesk API

Zendesk + Freshdesk

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Popular Zendesk and Freshdesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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Popular Zendesk and Freshdesk Actions#

Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create a Company with the Freshdesk API

Create a company. See docs here

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

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