← Zendesk + Etsy integrations

Create Draft Listing Product with Etsy API on Ticket Solved (Instant) from Zendesk API

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Ticket Solved (Instant) from the Zendesk API
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Create Draft Listing Product with the Etsy API
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Getting Started

This integration creates a workflow with a Zendesk trigger and Etsy action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the Ticket Solved (Instant) trigger
    1. Connect your Zendesk account
    2. Select a Trigger Category ID
    3. Optional- Configure Custom Subdomain
    4. Optional- Select one or more Fields
    5. Optional- Configure JSON Body
  3. Configure the Create Draft Listing Product action
    1. Connect your Etsy account
    2. Configure Quantity
    3. Configure Title
    4. Configure Description
    5. Configure Price
    6. Select a Who Made
    7. Select a When Made
    8. Select a Taxonomy Type
    9. Select a Taxonomy ID
    10. Configure Is Supply
    11. Select a Listing Type
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket has changed to solved status
Version:0.2.2
Key:zendesk-ticket-solved

Zendesk Overview

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Solved (Instant)",
  key: "zendesk-ticket-solved",
  type: "source",
  description: "Emit new event when a ticket has changed to solved status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Solved Webhook";
    },
    getTriggerTitle() {
      return "Ticket Solved Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "solved",
          },
        ],
      };
    },
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ZendeskappappThis component uses the Zendesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
Trigger Category IDcategoryIdstringSelect a value from the drop down menu.
Custom SubdomaincustomSubdomainstring

For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is examplehelp

Fieldsfieldsstring[]Select a value from the drop down menu.
JSON BodyjsonBodystring

Custom JSON Body of the incoming payload. Setting jsonBody will overwrite the fields prop

Trigger Authentication

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action

Description:Creates a physical draft listing product in a shop on the Etsy channel. [See the Documentation](https://developers.etsy.com/documentation/reference#operation/createDraftListing)
Version:0.0.3
Key:etsy-create-draft-listing-product

Etsy Overview

Etsy is a global e-commerce platform specializing in handmade, vintage, and craft items. It offers a marketplace where artisans can connect directly with buyers. The term 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy.

The Etsy API provides a rich interface to interact with the popular e-commerce platform known for its unique, handmade, and vintage items. Using the Etsy API via Pipedream, you can automate various aspects of your Etsy shop, including inventory management, order processing, and customer engagement. It opens up possibilities for streamlining mundane tasks, reacting to shop events in real-time, and syncing data across different platforms, enhancing the efficiency and responsiveness of your online business operations.

Action Code

import constants from "../../common/constants.mjs";
import app from "../../etsy.app.mjs";

export default {
  key: "etsy-create-draft-listing-product",
  name: "Create Draft Listing Product",
  description: "Creates a physical draft listing product in a shop on the Etsy channel. [See the Documentation](https://developers.etsy.com/documentation/reference#operation/createDraftListing)",
  type: "action",
  version: "0.0.3",
  props: {
    app,
    quantity: {
      type: "integer",
      label: "Quantity",
      description: "The positive non-zero number of products available for purchase in the listing. Note: The listing quantity is the sum of available offering quantities.",
      default: 1,
    },
    title: {
      type: "string",
      label: "Title",
      description: "The listing's title string. When creating or updating a listing, valid title strings contain only letters, numbers, punctuation marks, mathematical symbols, whitespace characters, `™`, `©`, and `®`. (regex: `/[^\\p{L}\\p{Nd}\\p{P}\\p{Sm}\\p{Zs}™©®]/u`) You can only use the `%`, `:`, `&` and `+` characters once each.",
    },
    description: {
      type: "string",
      label: "Description",
      description: "A description string of the product for sale in the listing.",
    },
    price: {
      type: "string",
      label: "Price",
      description: "The positive non-zero price of the product. (Sold product listings are private) Note: The price is the minimum possible price.",
    },
    whoMade: {
      type: "string",
      label: "Who Made",
      description: "An enumerated string indicating who made the product. Helps buyers locate the listing under the Handmade heading. Requires **Is Supply** and **Who Made** properties.",
      options: constants.WHO_MADE_OPTIONS,
    },
    whenMade: {
      type: "string",
      label: "When Made",
      description: "An enumerated string for the era in which the maker made the product in this listing. Helps buyers locate the listing under the Vintage heading. Requires **Is Supply** and **Who Made** properties.",
      options: constants.WHEN_MADE_OPTIONS,
    },
    taxonomyType: {
      propDefinition: [
        app,
        "taxonomyType",
      ],
    },
    taxonomyId: {
      propDefinition: [
        app,
        "taxonomyId",
        ({ taxonomyType }) => ({
          taxonomyType,
        }),
      ],
    },
    isSupply: {
      type: "boolean",
      label: "Is Supply",
      description: "When true, tags the listing as a supply product, else indicates that it's a finished product. Helps buyers locate the listing under the Supplies heading. Requires **Who Made** and **When Made**.",
    },
    listingType: {
      reloadProps: true,
      propDefinition: [
        app,
        "listingType",
      ],
    },
  },
  async additionalProps() {
    const hasPhysicalType = [
      constants.LISTING_TYPE.PHYSICAL,
      constants.LISTING_TYPE.BOTH,
    ].includes(this.listingType);

    if (!hasPhysicalType) {
      return {};
    }

    const { shop_id: shopId } = await this.app.getMe();
    const { results } = await this.app.getShopShippingProfiles({
      shopId,
    });

    return {
      shippingProfileId: {
        type: "string",
        label: "Shipping Profile",
        description: "The numeric ID of the shipping profile associated with the listing. Required when listing type is `physical`.",
        options: results?.map(({
          shipping_profile_id: value,
          title: label,
        }) => ({
          value,
          label,
        })),
      },
    };
  },
  methods: {
    createDraftListing({
      shopId, ... args
    } = {}) {
      return this.app.post({
        path: `/application/shops/${shopId}/listings`,
        ... args,
      });
    },
  },
  async run({ $: step }) {
    const {
      quantity,
      title,
      description,
      price,
      whoMade,
      whenMade,
      taxonomyId,
      isSupply,
      listingType,
      shippingProfileId,
    } = this;

    const { shop_id: shopId } = await this.app.getMe();

    const response = await this.createDraftListing({
      step,
      shopId,
      data: {
        quantity,
        title,
        description,
        price,
        who_made: whoMade,
        when_made: whenMade,
        taxonomy_id: taxonomyId,
        is_supply: isSupply,
        type: listingType,
        shipping_profile_id: shippingProfileId,
      },
    });

    step.export("$summary", `Successfully created draft listing product with ID ${response.listing_id}.`);

    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
EtsyappappThis component uses the Etsy app.
Quantityquantityinteger

The positive non-zero number of products available for purchase in the listing. Note: The listing quantity is the sum of available offering quantities.

Titletitlestring

The listing's title string. When creating or updating a listing, valid title strings contain only letters, numbers, punctuation marks, mathematical symbols, whitespace characters, , ©, and ®. (regex: /[^\p{L}\p{Nd}\p{P}\p{Sm}\p{Zs}™©®]/u) You can only use the %, :, & and + characters once each.

Descriptiondescriptionstring

A description string of the product for sale in the listing.

Pricepricestring

The positive non-zero price of the product. (Sold product listings are private) Note: The price is the minimum possible price.

Who MadewhoMadestringSelect a value from the drop down menu:{ "label": "I Did", "value": "i_did" }{ "label": "Collective", "value": "collective" }{ "label": "Someone Else", "value": "someone_else" }
When MadewhenMadestringSelect a value from the drop down menu:{ "label": "Made to Order", "value": "made_to_order" }{ "label": "2020 - 2023", "value": "2020_2023" }{ "label": "2010 - 2019", "value": "2010_2019" }{ "label": "2004 - 2009", "value": "2004_2009" }{ "label": "Before 2004", "value": "before_2004" }{ "label": "2000 - 2003", "value": "2000_2003" }{ "label": "1990s", "value": "1990s" }1980s1970s1960s1950s1940s1930s1920s1910s1900s1800s1700s{ "label": "Before 1700", "value": "before_1700" }
Taxonomy TypetaxonomyTypestringSelect a value from the drop down menu:sellerbuyer
Taxonomy IDtaxonomyIdstringSelect a value from the drop down menu.
Is SupplyisSupplyboolean

When true, tags the listing as a supply product, else indicates that it's a finished product. Helps buyers locate the listing under the Supplies heading. Requires Who Made and When Made.

Listing TypelistingTypestringSelect a value from the drop down menu:physicaldownloadboth

Action Authentication

Etsy uses OAuth authentication. When you connect your Etsy account, Pipedream will open a popup window where you can sign into Etsy and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Etsy API.

Pipedream requests the following authorization scopes when you connect your account:

profile_rprofile_wfeedback_rtransactions_rtransactions_wshops_rshops_wemail_rlistings_dlistings_wlistings_r

About Etsy

Shop for handmade, vintage, custom, and unique gifts

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