Delete Files with DigitalOcean Spaces API on New Ticket Added to View (Instant) from Zendesk API

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New Ticket Added to View (Instant) from the Zendesk API

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Delete Files with the DigitalOcean Spaces API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and DigitalOcean Spaces action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Delete Files action
1. Connect your DigitalOcean Spaces account
2. Select a S3 Bucket Name
3. Optional- Select a ACL
4. Optional- Configure Content Type
5. Optional- Configure Metadata
6. Select one or more Files
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Delete Files on DigitalOcean Spaces

Description:Delete files in a bucket. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-s3/classes/deleteobjectscommand.html).

Version:0.0.2

Key:digitalocean_spaces-delete-files

View on GitHub

DigitalOcean Spaces Overview#

DigitalOcean Spaces API permits you to manage object storage, allowing for the storage and serving of massive amounts of data. This API is great for backing up, archiving, and providing public access to data or assets. On Pipedream, you can use this API to automate file operations like uploads, downloads, and deletions, as well as manage permissions and metadata. You can integrate it with other services for end-to-end workflow automation.

Action Code#

import common from "../../common/common-s3.mjs";

export default {
  ...common,
  type: "action",
  key: "digitalocean_spaces-delete-files",
  name: "Delete Files",
  description: "Delete files in a bucket. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-s3/classes/deleteobjectscommand.html).",
  version: "0.0.2",
  props: {
    ...common.props,
    files: {
      propDefinition: [
        common.props.aws,
        "files",
        (c) => ({
          bucket: c.bucket,
        }),
      ],
    },
  },
  async run({ $ }) {
    const response = await this.aws.deleteFiles({
      Bucket: this.bucket,
      Delete: {
        Objects: this.files.map((file) => ({
          Key: file,
        })),
      },
    });
    const suffix = this.files.length === 1
      ? ""
      : "s";
    $.export("$summary", `Successfully deleted file${suffix}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
DigitalOcean Spaces	`aws`	`app`	This component uses the DigitalOcean Spaces app.
S3 Bucket Name	`bucket`	`string`	Select a value from the drop down menu.
ACL	`acl`	`string`	Select a value from the drop down menu:`privatepublic-readpublic-read-writeauthenticated-readaws-exec-readbucket-owner-readbucket-owner-full-control`
Content Type	`contentType`	`string`	A standard MIME type describing the format of the object data. Eg. `text/plain`
Metadata	`metadata`	`object`	A map of metadata to store with the object in S3.
Files	`files`	`string[]`	Select a value from the drop down menu.

Action Authentication#

DigitalOcean Spaces uses API keys for authentication. When you connect your DigitalOcean Spaces account, Pipedream securely stores the keys so you can easily authenticate to DigitalOcean Spaces APIs in both code and no-code steps.

To retrieve your Access Keys,

Navigate to your DigitalOcean Spaces account and sign in
Go to “API”
Scroll down to “Spaces access keys”

To see available regions for Spaces, go to Other product availability table within the Digital Ocean's Regional Availability Matrix.

Delete Files with DigitalOcean Spaces API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for DigitalOcean Spaces, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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