Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the BotPenguin API
Setup the Zendesk API trigger to run a workflow which integrates with the BotPenguin API. Pipedream's integration platform allows you to integrate Zendesk and BotPenguin remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Zendesk with BotPenguin#
Popular Zendesk and BotPenguin Triggers#
Emit new event when a user interacts with the bot and a new contact or lead is created.
Emit new event for each new incoming message from a user.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Popular Zendesk and BotPenguin Actions#
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Connect BotPenguin#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
botpenguin: {
type: "app",
app: "botpenguin",
}
},
async run({steps, $}) {
const data = [
{
"profile": {
"userDetails": {
"name": "BPTest",
"contact": {
"email": "test@example.com",
"phone": {
"number": "90123456789",
"prefix": "91"
}
},
"tags": [],
"attributes": [],
"userProvidedName": "BPTest"
}
}
}
]
return await axios($, {
method: "post",
url: `https://api.v7.botpenguin.com/inbox/users/import`,
headers: {
Authorization: `Bearer ${this.botpenguin.$auth.access_token}`,
"botid": `${this.botpenguin.$auth.bot_id}`,
"authtype": `Key`,
},
data,
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies