Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Integrate the Zendesk API with the Amplitude API
Setup the Zendesk API trigger to run a workflow which integrates with the Amplitude API. Pipedream's integration platform allows you to integrate Zendesk and Amplitude remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Zendesk with Amplitude#
Popular Zendesk and Amplitude Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Popular Zendesk and Amplitude Actions#
Sends user event data to Amplitude for analytics. See the documentation
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Overview of Amplitude#
The Amplitude API empowers you to sync and analyze product data within Amplitude's analytics platform. With Pipedream, you can automate interactions with the Amplitude API to create complex workflows. Send event and user data, query metrics, and automate cohort analysis, which can streamline your data science and product development processes. Integrating Amplitude with Pipedream allows you to connect this data to hundreds of other services for enhanced analytics, marketing automation, and personalized customer experiences.
Connect Amplitude#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
amplitude: {
type: "app",
app: "amplitude",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://{{custom_fields.region}/sessions/average`,
auth: {
username: `${this.amplitude.$auth.api_key}`,
password: `${this.amplitude.$auth.api_secret}`,
},
params: {
"p": `platform`,
start: `20210601`,
end: `20210630`,
},
})
},
})
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