Create Case with ServiceNow API on New Comment Posted from YouTube Data API

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Trigger workflow on

New Comment Posted from the YouTube Data API

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Create Case with the ServiceNow API

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Getting Started#

This integration creates a workflow with a YouTube Data trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Comment Posted trigger
1. Connect your YouTube Data account
2. Optional- Select a Channel ID
3. Optional- Select a Video ID
4. Configure Polling interval
Configure the Create Case action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Channel Name
7. Optional- Configure Account ID
8. Optional- Configure Contact ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Comment Posted on YouTube Data

Description:Emit new event for each new comment or reply posted to a Youtube video.

Version:0.0.2

Key:youtube_data_api-new-comment-posted

View on GitHub

YouTube Data Overview#

The YouTube Data API lets you incorporate functions normally executed on the YouTube website into your own website or application. You can perform operations like searching for videos, retrieving channel data, and managing playlists. When integrated with Pipedream's serverless platform, this API can be part of automations that react to events, synchronize YouTube data with other services, or generate custom reports.

Trigger Code#

import youtubeDataApi from "../../youtube_data_api.app.mjs";
import common from "./common.mjs";

export default {
  ...common,
  type: "source",
  key: "youtube_data_api-new-comment-posted",
  name: "New Comment Posted",
  description: "Emit new event for each new comment or reply posted to a Youtube video.",
  version: "0.0.2",
  dedupe: "unique",
  props: {
    youtubeDataApi,
    channelId: {
      propDefinition: [
        youtubeDataApi,
        "userOwnedChannel",
      ],
      description: "Select a Channel or provide a custom Channel ID. E.g. `UChkRx83xLq2nk55D8CRODVz`",
      optional: true,
    },
    videoId: {
      propDefinition: [
        youtubeDataApi,
        "userOwnedVideo",
        (c) => ({
          channelId: c.channelId,
        }),
      ],
      description: "Return comment threads associated with the specified video ID. E.g. `H1h07Rq7nrz`",
      optional: true,
    },
    ...common.props,
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
YouTube Data	`youtubeDataApi`	`app`	This component uses the YouTube Data app.
Channel ID	`channelId`	`string`	Select a value from the drop down menu.
Video ID	`videoId`	`string`	Select a value from the drop down menu.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the YouTube API on this schedule

Trigger Authentication#

YouTube Data uses OAuth authentication. When you connect your YouTube Data account, Pipedream will open a popup window where you can sign into YouTube Data and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any YouTube Data API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/youtube.readonlyhttps://www.googleapis.com/auth/youtube.uploadhttps://www.googleapis.com/auth/youtubehttps://www.googleapis.com/auth/youtube.force-ssl

About YouTube Data#

With the YouTube Data API, you can add a variety of YouTube features to your application. Use the API to upload videos, manage playlists and subscriptions, update channel settings, and more.

Action#

Create Case on ServiceNow

Description:Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-case

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-case",
  name: "Create Case",
  description: "Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "caseSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    channelName: {
      propDefinition: [
        servicenow,
        "channelName",
      ],
    },
    accountId: {
      propDefinition: [
        servicenow,
        "accountId",
      ],
    },
    contactId: {
      propDefinition: [
        servicenow,
        "contactId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      channelName,
      accountId,
      contactId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(channelName);

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: accountId,
      customer_contact: contactId,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Case",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created a case.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }`
Status	`status`	`string`	The current status of the ticket.
Channel Name	`channelName`	`string`	The channel (`contact_type`) that the ticket was created through.
Account ID	`accountId`	`string`	`Sys_id` of the account related to the case.
Contact ID	`contactId`	`string`	`Sys_id` of the contact related to the case.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

Create Case with ServiceNow API on New Comment Posted from YouTube Data API

Pipedream makes it easy to connect APIs for ServiceNow, YouTube Data and 3,000+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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