Create Case with ServiceNow API on Contact Updated from Vision6 API

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Trigger workflow on

Contact Updated from the Vision6 API

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Create Case with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Vision6 trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Contact Updated trigger
1. Connect your Vision6 account
2. Configure timer
3. Select a List
Configure the Create Case action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Channel Name
7. Optional- Configure Account ID
8. Optional- Configure Contact ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Contact Updated on Vision6

Description:Emit new event when a contact is updated

Version:0.0.2

Key:vision6-contact-updated

View on GitHub

Vision6 Overview#

The Vision6 API offers a powerful way to automate email marketing and audience engagement directly through Pipedream. With it, you can programmatically manage lists, contacts, and messages, and also track campaign performance. This API provides granular control over email workflows, enabling custom triggers, targeted actions, and detailed analytics retrieval. The combination of Vision6 with Pipedream's serverless platform unlocks endless possibilities for syncing data, personalizing communication, and optimizing marketing strategies without manual intervention.

Trigger Code#

import common from "../common/base.mjs";

export default {
  ...common,
  key: "vision6-contact-updated",
  name: "Contact Updated",
  description: "Emit new event when a contact is updated",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getHistoricalEvents(limit) {
      const { _embedded: { contacts } } = await this.vision6.listContacts(this.list, {
        limit,
      });
      return contacts;
    },
    async getContacts(since) {
      return this.getPaginatedContacts(this.list, {
        ["last_modified_time:in"]: this.formatSinceDate(since),
      });
    },
    generateMeta(contact) {
      const ts = Date.parse(contact.last_modified_time);
      return {
        id: `${contact.id}${ts}`,
        summary: `Updated Contact ID: ${contact.id}`,
        ts,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Vision6	`vision6`	`app`	This component uses the Vision6 app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
List	`list`	`integer`	Select a value from the drop down menu.

Trigger Authentication#

Vision6 uses API keys for authentication. When you connect your Vision6 account, Pipedream securely stores the keys so you can easily authenticate to Vision6 APIs in both code and no-code steps.

You can get your API Key and Region from the Integrations page in your Vision6 account, on the API Keys tab.
Your region is us1 if your Vision6 REST API Endpoint is https://us1.api.vision6.com/

About Vision6#

Australia's Most Reliable Email & SMS Marketing Software. Sign Up for a Free Trial Today!

Action#

Create Case on ServiceNow

Description:Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-case

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-case",
  name: "Create Case",
  description: "Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "caseSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    channelName: {
      propDefinition: [
        servicenow,
        "channelName",
      ],
    },
    accountId: {
      propDefinition: [
        servicenow,
        "accountId",
      ],
    },
    contactId: {
      propDefinition: [
        servicenow,
        "contactId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      channelName,
      accountId,
      contactId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(channelName);

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: accountId,
      customer_contact: contactId,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Case",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created a case.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }`
Status	`status`	`string`	The current status of the ticket.
Channel Name	`channelName`	`string`	The channel (`contact_type`) that the ticket was created through.
Account ID	`accountId`	`string`	`Sys_id` of the account related to the case.
Contact ID	`contactId`	`string`	`Sys_id` of the contact related to the case.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

Create Case with ServiceNow API on Contact Updated from Vision6 API

Pipedream makes it easy to connect APIs for ServiceNow, Vision6 and 3,000+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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